Infotracer

Hi David,

Thank you for your feedback. I’m sorry for any confusion regarding your recent purchase.

To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.

We want to ensure you get the information you’re looking for. If there’s anything specific you still need, feel free to let us know, and we’ll do our best to resolve the issue. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Johnny,

Thank you for sharing your feedback, and I'm sorry you were unable to obtain the information you were looking for.

We offer all customers the ability to conduct a preliminary search, which accesses public databases to verify an individual’s presence within the United States. Please note that the results from this preliminary search are for reference purposes only and may differ from the information available in the member’s area when using the same search criteria.

I attempted to locate the information you requested but was unable to do so. This may be due to restrictions placed on certain data under the Driver’s Privacy Protection Act (DPPA). For further details, you may refer to our FAQs>Data Questions: https://infotracer.com/faq/. We greatly appreciate your understanding regarding this matter.

Please do not hesitate to contact us if you require further assistance or have additional questions. We are here to help.

Thank you again for your patience.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Katelyn,

Thank you for sharing your feedback. I'm sorry if you could not find the information you were seeking.

Please note that the preliminary search provides an overview of a person's records to determine their presence in the United States. This information is intended as a resource and may differ from results available in the member's area, even when using the same search criteria.

I searched for the information you requested but was also unable to locate it. This may be due to restrictions under the Driver's Privacy Protection Act (DPPA). For further details on this, please refer to our FAQs>Data Questions: https://infotracer.com/faq/.

If you have any additional questions or need further assistance, please don't hesitate to let us know. We are here to help.

Thank you for your understanding, and we wish you a safe and pleasant day.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Luis,

Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.

Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records may exist that cannot be accessed digitally. I hope you understand.

Let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Tim,

Thank you so much for your wonderful feedback! We're thrilled Maggie provided such an excellent experience for you. We really appreciate you taking the time to share your experience with us, and we agree—Maggie is truly a gem to have on our team! We count ourselves lucky for customers like you.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Ivan,

Thank you for sharing your experience! We're glad we provided you with the information you needed. While an additional fee may apply for extra details, we hope the service was valuable and helpful for your needs.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Prentice,

Thank you so much for your kind words! We're glad you found the website easy to use and that our team was helpful and responsive. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hi Zane,

Thank you for sharing your feedback with us! We're glad our service met your needs.

I'm sorry for the hassle of the cancellation request. We’re always looking for ways to improve the experience, and your input helps us identify areas for enhancement.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Rusty,

Thank you for the 5-star review! We're glad the service helped you figure out what you needed. We're sorry your email search didn't yield the results you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Justin,

We sincerely apologize for the confusion and inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.

I can see you were running a search for a license plate/VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi James,

Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. However, we cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jon,

I appreciate you leaving a review. I'm sorry we could not provide the information you needed.

I can see here that you were running a search for a license plate/VIN, and we were able to provide the vehicle's owner's information. Was there something wrong with the report? We would love to turn things around and make it right if we can.

Please email me at askinfotracer@ask. Infotracer. Com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hello Timothy,

Thank you for the 5-star review! We're thrilled you had a smooth and fast experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.

Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Wendy,

Thank you for your positive feedback! We're glad you are satisfied with the information we provided. We work hard to meet your expectations and are happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jennifer,

Thank you for your feedback. I'm sorry we could not provide the information you needed. This is not the kind of experience we wanted you to have.

Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Colin,

Thank you for your feedback. I’m sorry you did not get the information you needed.

Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.

We want to make things right for you. Please give us a call or send an email to askinfotracer@ask.infotracer.com. We hope to have the opportunity to serve you better.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Samuel,

Thank you for your feedback. I’m sorry you did not get the information you requested.

Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.

I also checked the information but couldn’t locate anything in our database. It could be that the License Plate/ VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.

Let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hello Alberto,

Thank you for your feedback. We sincerely apologize we could not provide the information you needed.

I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315