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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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All info on the report can be obtained elsewhere at NO charge
Hi Marion,
Thank you for sharing your feedback. We’re sorry that the report was less valuable than you expected.
We understand that some information in our reports may be available through various public sources. However, our service is designed to save time by compiling data from multiple state and local agencies into a single, easy-to-read report—making the process faster and more convenient for our customers.
Additionally, we rely on records made freely and publicly available by government offices and agencies. While we do our best to ensure accuracy, data may contain errors or omissions due to legal or system limitations beyond our control.
We appreciate you trying our service and take all feedback seriously as we work to improve the experience for all customers. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report gave nothing more than what can be found online for free. This is worthless. Warning: They setup auto renew each month until canceled which is made clear. However, even after canceling the account same day I made the order, they charged me the 24.95 the next month. This is ridiculous.
Hi Thomas,
I'm sorry for the confusion. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms. Our Terms of Service are also available at https://members.infotracer.com/terms.
As a courtesy, I have issued a refund of $24.95. You should expect the amount to appear in your statement within 3–5 business days. Let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got information on the plate as it related to the car and it's description. I was looking for information on the status of the plate. Was it registered for handicap, temp, expired, ect
Hi Wesley,
Thank you for taking the time to share your review. We’re glad you could find information related to the vehicle and its description, and we appreciate you letting us know that you were hoping for more specific details regarding the plate's status.
Additionally, please note that we source our information from records made freely and publicly available by state and local offices, agencies, and departments. While we strive to provide the most accurate and up-to-date data, the information may occasionally contain errors or omissions due to legal or regulatory restrictions outside our control.
We truly value your feedback as it helps us continue to improve. If you have any further questions or need assistance, we’re here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Love it! Usually right about the info they provide. Might not be the first on the list. But it's almost always on the list if you go thru it. 👍🏻
HI Leigh,
Thank you for the 5-star rating and feedback!
We’re so glad you love the service and find the information helpful. Even if we’re not always at the top of the list, we’re happy to be a reliable part of it—and we’ll keep working to earn that top spot! Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I love you. This helped me so much. My insurance wasn't having my back at all. Now I'm sure they will! My mom almost died :(
Hello Juan,
Thank you for the 5-star review! We're truly sorry to hear about your mom's situation and hope she’s recovering well. We're glad we could help when you needed it most.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site does not work. It give information that is not useful.
Hello Alissa,
Thank you for your review. I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and are subject to legal restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Advertise that information is available only to find out it's actually in a different report.
Hello Matthew,
Thank you for your feedback. I'm sorry you're dissatisfied with the report you received. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It worked the first time but not the second time and wouldn't let me have access to change/cancel my account. I got what I needed on the moment but I'm not confident in the APP or Site's ability to deliver consistently.
Hello Victoria,
Thank you for leaving a review. I'm sorry about the trouble you experienced after your first search. This is not the kind of experience we wanted you to have.
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until September 5,2025.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It showed all the info that was available & then when I paid for access to that info, you only provided part of it & then you raised the price significantly for the rest of it. Shady business practices. I hope you go bankrupt. You are a trash company..
Hello Tonya,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just using the site for the first time. Been here for like 3 minuets before this message popped up. The site is easy to use and I am finding what I am looking for so far.
Hello Robert,
Thank you for your review. We're glad to hear the site has been easy to use and that you're finding what you need so far! We apologize for sending an early survey invite.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Be up front with pricing for the information. First it's $2.95, then you want people to upgrade to get the actual information. On top of that you want to auto charge. That is boo boo.
Hello April,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, you will only be charged with the monthly subscription if there's no cancellation before the trial ends. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and the length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on September 4,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sucks
Paid for win results don't bill me anymore cancel me please
Hello Gil,
I appreciate you leaving a review. I'm sorry our service did not meet your data needs.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until September 4,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you need to log in to view your results, then why is sign-up not required? I have to submit a payment, and then submit a password reset? In 2025, that is crazy
Hello Mike,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this has caused. We appreciate you taking the time to share your experience. Rest assured, we are working on improving our services.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for hidden data, the search did not give me that data.
Hello Joanne,
Thank you for your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just looked up my own cell phone number, and there are tons of names under relatives that I don't even recognize and other incorrect information
Hello Tess,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good job, it give
Me the person I know
I will recommend my friends to use this device
Hello Hoang,
Thank you for the 4-star review! We're thrilled our service helped you find the person you know. We truly appreciate your recommendation, and we count ourselves lucky to have customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too soon to have any viable experience to report i am annoyed by the interruption in my search
Hello Terrell,
Thank you for your review. We apologize for sending an early survey invite. We hope you find what you were looking for on the site. If not, please call or email us at askinfotracer@infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Detailed and comprehensive, thus far, it is quite educational and informative.
Hello Kasie,
Thank you for your positive feedback! We're glad you found the report detailed, comprehensive, and educational.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Alain,
Thank you so much for your kind words! We're glad you found our service easy, straightforward, and affordable. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Randy,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315