InfotracerReviews 29,649

Hello Emily,

Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Adele,

Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.

I ran the search on my end. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we could not provide any information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Brian,

Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Tracey,

Thank you for reaching out and sharing your experience. I’m sorry you didn’t receive the password reset link as expected.

Please check your spam or junk folder if the email was filtered. If you still don’t see it, let us know at askinfotracer@ask.infotracer.com, and we will promptly resend the password reminder. We appreciate your patience and want to ensure you can access your account hassle-free.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Robert,

Thank you for your feedback. I'm sorry you're dissatisfied with the report you received.

Please be aware that our data is compiled from publicly accessible records. Because of this, we cannot guarantee that every record is fully accurate or comprehensive. Some information might be unavailable due to legal or regulatory limitations at the federal or state level.

If you have any questions or want to discuss your experience further, please don’t hesitate to reach out at askinfotracer@ask.infotracer.com. We’re here to support you.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Carolyn,

Please note that the information we provide is gathered from publicly available records. As a result, we can’t always ensure that every record is complete or fully accurate. Certain details may sometimes be unavailable due to state or federal laws and restrictions.

Since no information was found, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Please let us know if there's anything else we can help you with.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Jorge,

Thank you for your feedback. I’m sorry for the inaccurate information you received.

Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.

If you need further assistance or clarification, please call or email us at askinfotracer@ask.infotracer.com. We hope to have the opportunity to serve you better.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Markgoh,

Thank you for the 5-star review! We’re glad you found the experience both seamless and thorough. It’s fantastic to know that every part of your inquiry was clearly addressed. Your kind recommendation greatly benefits us and reinforces our commitment to delivering clear, high-quality information.

We're just here if you have further questions or need additional support.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Corey,

Thank you for the 5-star review!

We're so pleased to hear that you received the information you were looking for and discovered something new along the way. That's the kind of experience we aim to provide!

Please let us know if you have any further questions or need assistance with anything else. We’re always here to help.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Thomas,

Thank you for your 5-star review and for sharing your thoughts!

We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not within our control. If you need further assistance or clarification about the report, you can email us at askinfotracer@ask.infotracer.com. We’re here to help you.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi William,

Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.

I also tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.

I have issued a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe! Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Barry,

Thank you for sharing your feedback. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate and updated information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jackie,

Thank you for your kind words. We're happy our site has been easy to use so far. We apologize for sending an early survey invite. We hope that you find what you were looking for on the site. If not, please call or email us at askinfotracer@infotracer.com, and we will be more than happy to help.

Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Staci,

Thank you for your feedback. I'm sorry that we could not provide the information you needed. Please know that vehicle wrecks are not part of our service. We can provide publicly available Car Title details, Recalls and defects, Accident History, Salvage and reconstruction, and vehicle specifications. If you would like these instead, we can schedule a call as soon as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Colin,

Thank you for your kind words! We're glad you found the service quick and efficient. We work hard to meet your expectations and are happy to hear we hit the mark for you. We really appreciate the recommendation!

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Peter,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience this has caused.

Upon checking, I can only see the charge of $2.95 for the 7-day trial.

I ran the search for the phone number you were searching for. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:

(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Albert,

Thank you for leaving a review. I'm sorry our service did not meet your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315