InfotracerReviews 29,652

Hello Albert,

Thank you for leaving a review. I'm sorry our service did not meet your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Carlos,

Thank you for the 5-star review! We're glad you had a great experience and found our app helpful. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we appreciate your recommendation and look forward to helping you again in the future!

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Bradley,

Thank you for your positive feedback! We're glad you found our service quick, informative, and valuable. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words; we look forward to seeing you again.

Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Megan,

Thank you for taking the time to share your feedback. I'm sorry you're dissatisfied with our service, and we understand your concern regarding the additional cost for title information.

Please note that the preliminary search is designed to help determine whether records exist for the individual in question within the United States. It provides a basic overview and is intended as a resource — not a full report. Even when the same search criteria are used, the results in the member’s area may differ from those shown in the initial preview.

We strive to be transparent about our data and services. Our information is gathered from various sources, including courthouses, white page databases, vital records websites, social networks, and archives. Some details may be restricted under the Driver’s Privacy Protection Act (DPPA), and availability can vary. While we work to provide accurate and comprehensive results, no search tool can guarantee 100% completeness.

We encourage all customers to review our FAQs > Data Questions here: https://infotracer.com/faq/ for more insight into how our data works. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Paul,

We appreciate your feedback and understand your concern regarding the premium information fees. Our goal is to provide accurate and valuable data, and sometimes additional verification extends beyond the initial access.
Nonetheless, you may close the pop-up message, and the search will continue uninterrupted.

If you need further assistance, please feel free to call or email us at askinfotracer@ask.infotracer.com. We hope to serve you better.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Kathryn,

Thank you for your 4-star review! We're glad you were satisfied with our service's speed, accuracy, quality, and our customer support made a positive impression. We’re always looking for ways to improve. If there’s anything we can do to make your next experience a 5-star one, we’d love to hear it!

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Kurt,

Thank you for taking the time to share your 5-star review! We're pleased to hear that InfoTracer has proven to be a valuable resource in your neighborhood research and reconnecting with former classmates.

It’s always rewarding to know our tools are making a meaningful difference. If you have questions, suggestions, or need support, please don’t hesitate to reach out — we're here to assist.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Jennifer,

Thank you for sharing your feedback! I’m sorry you did not receive the information you needed.

I understand you are looking for the vehicle's owner's information. I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. We hope you understand.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Erik,

Thank you for sharing your thoughts with us. We understand that there is an additional fee, and we appreciate your honesty.

To provide the most comprehensive and sensitive information, we offer Premium Reports as optional add-ons. These reports include data unavailable in standard searches, which involves additional costs. We strive to keep our pricing fair while delivering valuable insights.

We’re always looking for ways to improve our service and improve our customers' experience. If you have any questions or need assistance, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com. We’re here to help!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Allen,

Thank you for sharing your experience, and I'm sorry to hear you felt misled.

We aim to be as transparent as possible about our pricing and the types of information included in each report. Please know that Premium Reports are optional add-on services that are separate from your subscription. We must pay a price to access this additional and often very sensitive data, which is not available through standard public record sources. You can exit the pop-up notification, and your original report will continue running without extra charges.

Our data is also sourced from various public records, such as courthouses, white page databases, vital records websites, social networks, and archives. However, some information may be restricted under laws like the Driver’s Privacy Protection Act (DPPA), which can affect what’s available in a standard report.

You can find more information in our FAQs – Data Questions: https://infotracer.com/faq/, which helps explain how our service works.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Jennifer,

Thank you for your feedback. I'm sorry you did not get the information you needed.

Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.

We understand how important it is to get accurate and complete information. We source our data from various reliable public sources, including courthouses, white page databases, vital records websites, social networks, and archives. However, some information—such as ownership details—may be limited or restricted under laws like the Driver’s Privacy Protection Act (DPPA).

Because of these legal and data access limitations, we cannot guarantee the availability of specific information. More details can be found in our FAQs under Data Questions. We hope this provides some clarity.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Angela,

Thank you for your feedback. I'm sorry you're dissatisfied with the information you received.

Please note that our data is sourced from public records. While we aim to provide accurate and thorough results, some information may be limited due to federal or state laws. As a result, we cannot guarantee the completeness of every record.

If you want us to check your search more closely, you can contact us directly at askinfotracer@ask.infotracer.com. We appreciate your input and hope to have the chance to serve you better.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Sandra,

Thank you for your review! We're glad you've had a good experience with our service. We appreciate your suggestion for a 2-day usage option—it's a great idea, and we'll pass it along to our team for consideration.

Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Robert,

Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jeannette,

Thank you for the 5-star review! We're glad you found the process quick and informative. Our business is your convenience, and we value your time, so our goal is to make it easy for our customers to access the information they need.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315