From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Waste of money. I wanted to find a lien release. You showed me nothing.
Its the same info you can get anyplace. Nothing gained by paying you. Id like my money back
Hello Brian,
Thank you for leaving a review. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We need to check for eligibility before we can issue a refund. Our research experts will try to verify if the record you are looking for is available and email you a custom report. If we fail to provide the report, we will issue the refund.
Please give me a call or email me at askinfotracer@ask.infotracer.com. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Jason,
Thank you for your feedback. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My wife was hit in the hit and run. She caught it all on dash cam. We now have the address to give to the detective.
Hello Jantzen,
Thank you for sharing your experience. We're sorry to hear about the hit-and-run, and we're glad the dash cam was able to help in such a serious situation.
If you need anything else, please do not hesitate to contact us as soon as possible. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good I like it. It did the job. I am just adding words now to make it
Hello Megan,
Thank you for the 5-star review! We're glad you liked our service and that it did the job.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Insufficient information and misleading sale reporting.!
Hello Aida,
Thank you for your feedback. I'm sorry you're dissatisfied with the report you received. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but I was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The phone numbers given to me by info tracers were inactive. The process to get the information is lengthy and intrusive
Hello Roland,
I appreciate you leaving a review, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lie about what paying for it shows you. Says I could see owners name after I pay. Then have to pay more money to see anything
Hello Kenadi,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good but we will see. I am just running the vin on another truck I bought
Hello Tony,
Thank you for your review! We apologize for sending an early survey invite. We hope you find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wont provide owners name they charge you 2.95 for the vehicle info you could get by looking at it.
Hello Lyn,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After an initial free search I was lead to believe that there was more information available if I did a paid search, which I then did. After the paid search there was no additional information provided so I felt mislead just so I would have to pay.
Hello A B,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's very sneaky how you force people to subscribe to a monthly charge ten times higher than the initial cost. It's a good ting I copied down all the methods to cancel since there was no cancellation link in any email.
Hello Ronald,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until August 19,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for owner info it said one payment of just under è dollars and I paid and it said it had the info but I paid then it want 10 dollars I didn't get the info
Hello Zachary,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information for the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on August 19,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy peasy. A lot of info for 3 bucks. Will use it again for another vehicle.
Hello Tom,
Thank you for the 5-star review! We're glad you found our service easy to use and valuable. We work hard to meet your expectations, and we’re happy to hear we met them.
We're looking forward to helping you out again with your next vehicle. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This report is not even for the vehicle I provided the plate for! Totally useless!
Hello Christopher,
Thank you for your feedback. I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us as soon as possible. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search found a mailbox address. I want a residential address.
Hello Lawrence,
Thank you for your review. I’m sorry you did not find the information you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't like the fact that this wasn't accurate I looked myself up I know I had a record for 2018 so it didn't come in at all
Hi Chester,
Thank you for sharing your feedback. I'm sorry you're dissatisfied with the report you received.
Our reports compile data from various public sources, but sometimes records may be incomplete or unavailable due to law restrictions. We strive for accuracy but cannot guarantee all records will appear.
Also, I want to confirm that your account and membership have been successfully canceled. F you have any further questions or need assistance in the future, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your information on my subject ends where my personal knowledge ends. It's kind of a waste of $3.
HI Simon,
Thank you for your feedback. I'm sorry you're dissatisfied with our service.
Our reports compile data from multiple public sources, but sometimes the available information may be limited. We understand where you're coming from and appreciate your honesty.
If you would like assistance or have any questions, please feel free to contact us at askinfotracer@ask.infotracer.com. We’re here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hi Joey,
Thank you for your feedback. I'm sorry that your search didn’t return the results you were expecting.
I also attempted to locate the information on your behalf but was unsuccessful. In some cases, access to certain data may be restricted under privacy laws such as the Driver’s Privacy Protection Act (DPPA), which can limit the availability of specific records.
Please note that while we gather data from a wide range of public sources, including court records, white pages, vital records, and more, there is no guarantee that all information will be available. You can learn more about this in our FAQs under Data Questions: https://infotracer.com/faq/.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Im just a bit confused on how it works I'll just have to eventually figure it out
Hi Maria,
Thank you for your review and for giving our service a try.
We understand that things can feel a bit confusing at first, and you're not alone. Many of our users have questions when getting started. If you'd like help or need anything clarified, please don’t hesitate to reach out to us directly at askinfotracer@ask.infotracer.com. Our support team is happy to assist you.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen,
Thank you for your feedback. I'm sorry we could not provide the information you needed.
I ran the search on the vehicle history report, and our database shows no Lien Records found.
This means that the vehicle's history report indicates that there have been no reported significant instances of the vehicle having lien records. Furthermore, it signifies that there are no outstanding financial claims or restrictions that have not been publicly disclosed or reported based on the available records. These positive results reflect the vehicle's clean ownership status.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315