Overview
Infotracer has a rating of 3.1 stars from 28,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Infotracer most frequently mention great service, easy access and quick results. Infotracer ranks 2nd among Background Check sites.
This website offers a clean, user-friendly interface with intuitive navigation. Content loads quickly, and the layout is visually appealing across devices. Information is well-organized and relevant, making it easy to find what you're looking for. Overall, it's a reliable and efficient resource that delivers a smooth and engaging experience
Your landing page says it will provide more information than it does. It does NOT show vehicle owner information. This was needed as the car is blocking my driveway and instead of having it ticketed and towed, I was going to give a courtesy call to the owner to save him $400-500 dollars. But your report did not have that info, so it was misleading.
Hi Vito,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I also tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer.com
+1 833-922-2315
You want people to pay to find out owner info on a vehicle and when they pay $2.95 to get it (like the option says) that isn't the info you get. A waste of money if you ask me
Hi Maleena,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching for the information but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I paid and agreed to get the report but could not print the 1st two pages that I was interested in. The report had a big banner blocking the second owner's name. It was advertising to get me to purchase the premium service. Bottom line, I could not get a clean report with the info I had paid for. Cannot recommend this product to anyone.
Hello Francisco,
Thank you for sharing your feedback. I'm sorry you were having issues printing the report. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to see the owner's name, by the preview, it should be shown, but now you want 10 $ additionally for this info, and i assume if i buy it, there will be no info about the owner, you will propose to pay 100$, just a typical frod, never will use your service again
Hello Андрій,
I appreciate you leaving feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Looked up vehicles only one showed owner information very disappointing.
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Hello David,
Thank you for leaving a review. I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I just needed minimal information and was pleased with what I was able to obtain. Someone was hanging around our apartment complex and his tags led me to his name and locality. It was concerning enough that I reported it to the office. The site was very easy to use and quickly gave me the answer that I needed.
Hello Zoe,
Thank you for your positive review! We're glad you found the site easy to use and that it provided the information you needed quickly. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading information provided before payment. No indication that you would not provide all information indicated prior to payment of $2.95 but then you ask for additional $15 to view the majority of the information you "scan" for. This is a scam.
You use bait and switch tactics to get people to pay and then show them that they have to pay for a premium report at an inflated one time cost. This is a very unethical business practice. I already had the information from the standard report. Shame on you people!
Hi Maria,
Thank you for your feedback. I’m sorry for any confusion regarding the premium report.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough information on settlements, lawsuits, trusts etc. maybe its not public record. I know the details can't be stated, but that one was filed or settled would ge helpful.
Hi Jackie,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask. Infotracer. Com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Didn't give me the information I needed, and then tried to bamboozle me into purchasing the information I DID need for more money, I thought the one time fee I did purchase was all inclusive. Very misleading.
Hello Me,
Thank you for sharing your feedback. I’m sorry you did not find the information you were looking for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
System goes through a search that looks like you will get information on the title number you are inquiring about. You pay, then get a message that there's no information on the title number. Basically paid for nothing. It was only the "introductory trial " price, but still it's the principle. I feel ripped off.
Hello Dyan,
We sincerely apologize for the inconvenience this has caused. I understand how frustrating it must be not to get the information you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far so good would like to finish reading I would like to be able to finish the report before I give a total evaluation. Please return me to the report. I don't understand why you're asking me for a review before I finish reading
Hi Suzanne,
Thank you for your feedback! I appreciate your input and understand that you'd prefer to finish reading the report before providing a full evaluation. I'm sorry for any confusion caused by the request for a review at this stage.
To continue reading the report, please follow these steps:
1. Go to My Account
2. Click on My Reports
3. Select the View Report option to access and continue reading the document.
Feel free to take your time with the report, and if you need any further assistance or have another question, don't hesitate to reach out! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was getting what I paid for originally and when I got into your guys website, I had to pay an even more ridiculous amount of money to receive the information I wanted. I need to cancel your services
Hello Luke,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until March 26,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only just joined 45 minutes ago and you've already suspended me. You take customers money the suspend for no reason. The whole premise of joining your site is to search. Why are you suspending my account?
False advertising! You claim to provide owner information with the trial purchase, and you didn't. Then you say it MAY be available after purchasing a premium report! This is quite the scam you have going
Hello Adam,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When working this on a phone, and having to follow all the many, many, many, many, MANY steps to get the information requested, you ask a lot of a person who has little time on their hands for such stuff.
Hello Nancy,
Thank you for sharing your feedback. We’re sorry that the process felt overly complicated, especially when using a phone. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I just needed to confirm some things with a vehicle. And it check out so I will not need the premium review because everything I needed to know was in the basic. Thank you
Hi Daniel,
Thank you for your feedback! We're happy you had a positive experience with us. We hope you'll recommend us to others. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Was useful information but if you are looking for wrecks or title types, go ahead and spend the 20 bucks. The did give the information and it was very fast. For my situation, it was exactly what I needed.
Hi John,
Thank you for taking the time to leave a 4-star rating and share your experience. We’re glad that the information provided was useful and met your needs for your situation.
We understand that certain additional details, like wrecks or title types, may require further investment, and we appreciate your insight. Your feedback helps us improve and provide the most relevant information.
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wrong country waste of time and money
Wrong country waste of time and money
Wrong country waste of time and money
Hello Mark,
Thank you for your feedback. I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on April 28,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
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- Boston, MA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Omniyah,
Thank you so much for your kind words! We're thrilled you had such a positive experience with our website. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315