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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Deceptive in what is provided. Lots of extra steps after paying and providing personal info
This helped after I was nearly run off the road with my young daughter in the car.
Hi Keeley,
Thank you for reaching out. I'm sorry about your frightening experience on the road, and I’m glad our service could help in that situation.
I apologize for the delay in our response regarding your subscription cancellation. You can cancel it by going to My Account and choosing Cancel Subscription, or you can call us at 833-922-2315.
Nonetheless, I’ve already canceled your account, so there will be no further charges. You will also receive an email confirmation of the cancellation. Feel free to contact us if there’s anything else that we can assist you with.
We appreciate your patience, and I hope everything is going well for you and your daughter.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was good and is more up to date with is info than most other websites
Hi Nathaniel,
Thank you for your feedback! We're glad you found our information up-to-date and reliable. We strive to provide the best service possible.
If you need anything else, feel free to reach out. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bait and switch scheme. I bought the report, and now I have to pay more money to get more of the report. Feels like a scam. No thank you.
Hi John,
Thank you for your feedback. I’m sorry for any confusion regarding the information you’re looking for.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I appreciate your patience and would like to help you better understand your options. Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am not getting the information i need. I was expecting to get a report on accident history and there is nothing.
Hi Matt,
Thank you for reaching out. I’m sorry you did not receive the information you were expecting.
Accident history reports are often subject to specific data availability, which can vary based on the individual’s record and jurisdiction. I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give all the information advertised. Was trying to find out who an abandoned vehicle was registered to, only found out basic info about the car model.
Hi Katelyn,
Thank you for sharing your feedback. I'm sorry if you could not find the information you were seeking.
Please note that the preliminary search provides an overview of a person's records to determine their presence in the United States. This information is intended as a resource and may differ from results available in the member's area, even when using the same search criteria.
I searched for the information you requested but was also unable to locate it. This may be due to restrictions under the Driver's Privacy Protection Act (DPPA). For further details on this, please refer to our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any additional questions or need further assistance, please don't hesitate to let us know. We are here to help.
Thank you for your understanding, and we wish you a safe and pleasant day.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Jim,
Thank you for your feedback, and I’m sorry if you didn’t find the information you were looking for.
Based on available records, the preliminary search only checks if someone is in the U.S. It’s just a starting point, and the results may vary from what you find in the member area.
I tried searching for the needed information but couldn't find it either. It could be restricted due to the Driver’s Privacy Protection Act (DPPA). You can learn more about this in our FAQ here: FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if we can assist you with anything else. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site sure likes to trick people. You act like you have more info than you do
Hi Christopher,
Thank you for sharing your feedback. I'm sorry your experience with our site didn’t meet your expectations. We strive to provide accurate, comprehensive, helpful information and take your concerns seriously.
If there’s a specific issue or something you were expecting but couldn’t find, we’d be happy to assist you further and ensure you have the information you need. Please feel free to email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I gained a huge amount of knowledge according to the app and it's extremely informative, also incredibly helpful for what I was in search of!I would definitely use again and highly recommended this app! Very resourceful!
Hi Richelle,
Thank you so much for your wonderful feedback! We’re glad that the app has been informative and helpful in providing the knowledge you were looking for. It means a lot to us that you found it resourceful and that it met your needs.
We truly appreciate your recommendation and your support. If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Looking forward to continuing to serve you. Thanks again!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sucks. You pay one dollar and then they get you to pay more money once they get you in.
Hi Josh,
Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service.
Premium reports are extra services you can purchase that are not included in your subscription. We must pay a charge to obtain this extra, extremely private information unavailable elsewhere. You can simply exit the pop-up notification, which will continue running the search without additional fees.
I also tried searching for the information you needed but was unsuccessful. Access might be restricted under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was receiving negative actions from somebody that was trying to scam me well they did scam me for some money, scaring me from the Internet. They started stalking me at my home. I took pictures of their license plate and the send him a picture and showing them I had your address by taking a picture of their license plate. They stop stalking me.
Hi David,
Thank you for sharing your experience with us. I’m truly sorry you’ve been dealing with that situation. It must have been incredibly frightening to feel threatened both online and in person. I’m relieved to hear that the situation has stopped, but I can only imagine how difficult it must have been for you during that time.
We take security and safety very seriously, and we want to encourage you to continue taking any necessary precautions when online. If you ever feel unsafe or in need of further support, please don’t hesitate to reach out to local authorities or seek legal advice.
Please let us know if there’s anything else we can assist with. We're here to help. Wishing you safety and peace of mind.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam. No guessing games in reports. I don't want to spend hours doing research after i pay for a search while someone could be exploiting me out there. Shame on you.
Hi Sarah,
Thank you for sharing your feedback. I’m sorry about your dissatisfaction with the service. Our goal is to provide accurate and clear reports, and we understand how important it is to have reliable information when making decisions.
If the report you received is unclear or if there are any issues, I’d be happy to assist you further. Please feel free to email us at askinfotracer@ask.infotracer.com. We value your trust and are committed to ensuring that your experience is as seamless as possible. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for the owner of a vehicle but was not given that information
Hi John,
Thank you for your feedback. I'm sorry for not getting the details about the vehicle owner.
Owner details are sometimes unavailable due to privacy regulations and data availability constraints under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. However, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/, there is no assurance.
Let us know if you need further assistance. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The premium report shows nothing about the owner. It says you have to sign up for the premium report for that. It isn't available!
Hi Leslie,
Thank you for your feedback! I’m sorry the search didn’t provide the results you were looking for.
Please note that the preliminary search only verifies if a person exists in the U.S. and may not match results from the member’s area. I also tried searching, but the information might be restricted under the Driver’s Privacy Protection Act (DPPA). You can find more details in our FAQs here: FAQs>Data Questions: https://infotracer.com/faq/.
Let us know if you need further assistance. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Mike,
Thanks for your feedback! I'm sorry you're dissatisfied with our service. Please feel free to share if there’s anything specific that could help us improve so your next experience is even better. We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Purchased a VIN History Report based on the bullet point that a Title History wad included. The representative, Pola, went through her tools to try assist me in gathering the information needed, which I didn't not expect and was pleased as a customer that a representative would make this effort to help me.
On top of this, Pola understood I didn't find the specific information I needed and provided me with a refund.
Very smooth and positive customer experience.
Hi Michael,
Thank you for taking the time to share your feedback! We’re so glad to know about your positive experience with Pola. It’s wonderful that she was able to go above and beyond to assist you in gathering the information you needed. We’ll be sure to pass along your kind words to Pola. She’ll be thrilled to hear your feedback!
If you need anything further, don’t hesitate to reach out. We’re always here to help.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was searching for license plate number for my vin. The report did not provide that as advertised. Frustrated.
Hi Rebecca,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
All customers are welcome to conduct a preliminary search. This search accesses public databases to confirm that a person is present in the United States. The information is for reference only. Please note that results from the preliminary search may differ from those found in the member’s area using the same search criteria.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Compre para ver una information y pague lo q desia y luego nunca lo pude ver y tenia q pagar mas
Hi Ammey,
Thank you for your feedback! I’m sorry you did not get the information you needed.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. It could be that the License Plate/ VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far so good I think information on owner should have more info
Hello Kenneth,
Thank you for the 5-star review! We're glad your experience has been positive so far. We appreciate your suggestion about providing more information on the owner. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Helped me verify if someone was lying about a incident just need clarification
Hello Krista,
Thank you for your feedback. I'm sorry our service did not satisfy your data needs.
I can see you were running a search on a license plate, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
We source our data from courthouses, white page databases, vital records websites, social networks, and archives. It could be that the information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315