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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I paid for your serve and you didnt provide me with the name of the person
It qas ok but i really hate how i was forced to write this review
Hello Salomon,
Thank you for sharing your feedback. I’m sorry to hear that you felt forced to write this review. Your business means a lot to us, and we want to ensure your experience is as positive as possible. We can also use your valuable feedback to deliver a better experience next time.
If there’s anything we can do to improve, please feel free to let us know. We value your honesty and appreciate your time! Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I already had the VIN so I did not need to pay for it again here. I am looking for the vehicle owner's name and address.
Hello Bruce,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I can cancel my automatic pay, can we you make a way so I cancel it please
Hello Thomas,
Thank you for your review. We're sorry to see you go. I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until February 19,2025.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, Joseph, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It helped me. Answered my question. Thank-you very much folks.
Hello Diane,
Thank you for your kind words! We're glad you found our response quick and helpful. If you have any more questions, don't hesitate to reach out! We're here to help. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charged and didn't give info that the website says it will give
Hello Jen,
Thank you for your feedback, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As advertised. Good price. Referred by user on Reddit. Great experience. Told me exactly what I needed to know.
Hello Charlotte,
Thank you so much for your positive review! We're thrilled you had a positive experience and found exactly what you needed. It's fantastic to know that you were referred by a Reddit user and had a great experience with us.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site does not provide the information it advertises...
Hello Leigh,
I appreciate you leaving a review. I'm sorry you didn't get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't understand the report. No use to me.
Multiple names with telephone numbers i did not request information about.
Hello Rex,
Thank you for your feedback. I'm sorry for the confusion caused by the report.
To ensure we provide exactly what you need, could you please provide us with the specific details you're looking for? Please call or email us at askinfotracer@ask.infotracer.com. We'll be happy to send you an accurate report.
Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information about persons
There put full name date any one can create like this one
Hello Milan,
Thank you for your review, and I'm sorry you didn't get much information on our website. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great opportunity for a background check using this to check my bone background. Thank you so much for the experience although I think the website could be better.
Hello Schemickia,
Thank you for your feedback! We're glad you found our service useful for your background check. We truly appreciate your suggestion about improving the website. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please email our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions.
Again, thank you for taking the time to review our business. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I do not want automatic renewal. It will not let me. If you try to automatic renew I will inform my credit card company that is a fraudulent charge.
Hello Jon,
Thank you for bringing this to our attention. Please know that you will only be charged with the monthly subscription if there's no cancellation before the 7-day trial ends.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Nonetheless, I have canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until February 17,2025. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing is loading. So far, I have not received anything after the paywall that wasn't already available before I paid.
Hello Joshua,
Thank you for your feedback. We sincerely apologize for the inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not the persons I was seeking. 44 pages later. Dissatisfied.
Hello Amber,
I appreciate you leaving a review, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information provided is straight from the car manufacturer website.
Hi Justin,
Thank you for sharing your feedback. I’m sorry you did not find the information you needed.
Our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link: https://infotracer.com/terms/
I tried to search for the information but was unsuccessful. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for owner info, can't receive until paying additional $10
Hello Emma,
Thank you for your feedback. I understand your concern regarding the additional fee.
To clarify, Premium reports are extra services you can purchase that are not included in your subscription. We must pay a charge to obtain this extra, extremely private information that is not available elsewhere to view the report.
I can see that the owner's information is available on the report you were searching for. Please give us a call or send an email to askinfotracer@ask.infotracer.com if you need further assistance. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is indeed one of the finest service, worlds great service
Hello Balaji,
Thank you for your positive feedback. We’re glad you consider our service among the best. Your satisfaction is our priority, and we truly appreciate your trust in us.
Please don’t hesitate to contact us if you need further assistance. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Govani,
Thanks for your feedback! We’re glad you had a positive experience. Feel free to reach out if you need help or have more questions. We're happy to assist. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam site I would never use this bull$#*! again and I'm disputing the charges
Hi Steven,
Thank you for your feedback, and I'm sorry if you did not get the information you needed.
We’ve already processed a refund of $2.95 to your account, which should reflect within 3-5 business days. If you have any further questions or if there is anything else you’d like to discuss, feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We’re here to assist you in any way we can.
Thank you for your understanding, and we sincerely apologize for any inconvenience caused.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did not give me the information that it said it would, such as owners name on vehicle title
Hi C,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
I also checked the information but couldn’t locate anything in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fabrizio,
Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315