On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far y'all haven't given me the information that I was hoping to get so not really sure that even like y'all's app and kind of disappointed that I paid for it
Wow! Right in the nostalgia! I hope the ghost of Gene WIlder isn't observing me all condescending-like...
Hello Travis,
Thank you for the 5-star review! We're glad it brought back those nostalgic vibes for you. Thanks for sharing your fun thoughts!
Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Highly recommended. Information was accurate and easily accessible.
Hello Latrice,
Thank you so much for your kind words! We're thrilled you found the information accurate and easily accessible. We truly appreciate your recommendation!
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello None,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time!
Please email our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions.
Again, thank you for taking the time to review our business!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a service and didn't find anything despite knowing the person has active accounts.
Hello Michelle,
Thank you for your review. I'm sorry you did not find the information you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until February 25,2025. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was easy and pleasant to use this, and it's helped me find what I was looking for.
Hello Autumn,
Thank you for the positive feedback! We're thrilled you found our service easy and pleasant to use and that it helped you find exactly what you were looking for.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Pop,
Thank you for your kind words! We're delighted that the report was exactly what you were looking for. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Below expectancy. Not what I expected. Definitely not as detailed as needed. 2.95 wasted.
Hello Ria,
I appreciate you leaving a review, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you were running a search for a License Plate. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe that I would be able to see owner information, then after I paid for the first report it inferred that the owner information was in the second more expensive report. But even after I paid for that there was not any owner information.
Hello Luke,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You charge Me $2.95 for a report that doesn't show anything.
Hello Alicia,
Thank you for your review. I'm sorry we could not provide the information you needed.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It helps me understand to the part I needed and it all I needed
Hello Timmeh,
Thank you for the 5-star review! We're glad our service was helpful and provided the understanding you needed. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Never received report. Impossible to navigate website to see if it was even created.
Hello Christine,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I can see you were trying to find information on license plates. I ran the search on my end and was also unsuccessful. It could be that the license plates might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trash. They take your money and then keep asking for mote. Don't ever purchase anything from this corrupt company.
Hello Shaun,
Thank you for your review. We sincerely apologize for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until February 24,2025. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worse service I paid for nothing ………………………………………………………..
Hello Lester,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very fast and reliable. It was great! I found the information I needed to search. Lots of information I was able to get. Thanks!
Hello Carlo,
Thank you so much for your positive feedback! We're thrilled you found our service fast and reliable. It's great to know that you were able to find the information you needed quickly. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't know that I was unable to look up the information what I wanted due to private. It's fault advertise on the web saying found " owner information ".
Hi Johnny,
Thank you for sharing your feedback, and I'm sorry you were unable to obtain the information you were looking for.
We offer all customers the ability to conduct a preliminary search, which accesses public databases to verify an individual’s presence within the United States. Please note that the results from this preliminary search are for reference purposes only and may differ from the information available in the member’s area when using the same search criteria.
I attempted to locate the information you requested but was unable to do so. This may be due to restrictions placed on certain data under the Driver’s Privacy Protection Act (DPPA). For further details, you may refer to our FAQs>Data Questions: https://infotracer.com/faq/. We greatly appreciate your understanding regarding this matter.
Please do not hesitate to contact us if you require further assistance or have additional questions. We are here to help.
Thank you again for your patience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They falsely promise to get you the vehicle's owner's name and registered address, but all they provide are the specs of the vehicle.
Hi Sandra,
Thank you for your feedback! I’m sorry you didn’t get the information you were looking for.
All customers are welcome to conduct a preliminary search, which accesses public databases to verify a person's presence in the United States. Please note, the information found in this preliminary search is for reference purposes only, and results may differ when accessed in the member’s area using the same search criteria.
I also tried searching for the details you needed but was unsuccessful. It’s possible that the information you’re seeking is protected under the Driver’s Privacy Protection Act (DPPA), which restricts access. For more information on this, please feel free to review our FAQs>Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased this service to see the last owner for $2.95 only to be redirected to a BS carfax report and be told the price is now 9.95 more to see other information I cannot see.
Hi David,
Thank you for your feedback. I’m sorry for any confusion regarding your recent purchase.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
We want to ensure you get the information you’re looking for. If there’s anything specific you still need, feel free to let us know, and we’ll do our best to resolve the issue. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got the info I needed about who I was looking for. I put in the information in less the 5 minutes and paying for it I got a basic report.
Hi David,
Thank you for your feedback! We’re glad to you were able to find the information you needed quickly and easily. We aim to make the process as straightforward as possible, and we’re happy it worked well for you.
If you need any additional details or have any questions regarding your report or further services, please don’t hesitate to reach out. We’re here to help! Have a wonderful day!
Sincerely,
Meliza
Voice of Customer Specialist
This is a scam. It told me there was a record, then when I bought access, it turns out there was none.
Hi James,
Thanks for your feedback. I’m sorry you were dissatisfied with the information you received.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
Allow us to search for the specific information you need to make things right. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com.
We look forward to resolving this matter to ensure you have a better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for sharing your feedback. I'm sorry you're dissatisfied with the information you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315