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From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Used this service to track an email. Although, my search for the email came back with negative results.
Hello Rusty,
Thank you for the 5-star review! We're glad the service helped you figure out what you needed. We're sorry your email search didn't yield the results you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't give me the information I needed it doesn't work sucks
Hello Alberto,
Thank you for your feedback. We sincerely apologize we could not provide the information you needed.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Where's the odometer reading? I thought that was part of the report?
Hello David,
Thank you for your review. I’m sorry you did not find the information you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Nonetheless, I forwarded a request for the vehicle's odometer mileage reading to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gimme the info! I need a name - this is total
Bs and you all know it
Hi Katie,
Thank you for your feedback. I’m sorry you didn’t receive the information you were looking for.
The license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA). However, as our FAQs>Data Questions explain, there is no assurance. https://infotracer.com/faq/.
Due to this, I have processed a refund of $9.95. You should expect the amount to appear in your statement within 3–5 business days. We are committed to improving our service. If you need further assistance, please call or email us at askinfotracer@ask.infotracer.com.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading! An absolute waste of my time and money :) literally nothing has shown up even on my own information lol. Free websites are better than this!
Hi Hannah,
Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
We would appreciate the opportunity to make this right. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The set up was easy just follow simple steps.
Unfortunately the home address was missing which is the information I needed.
Hi Michael,
Thank you for your 5-star rating! I’m sorry you did not get the information you needed.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It better than other information sites, and straight forward.
Hi Kimberly,
Thank you for your feedback! We’re happy you found our site helpful. We aim to make your experience as smooth as possible. If you need anything else or have further questions, don’t hesitate to let us know. We’re here to assist!
Have a great day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick but not finding recent results as to current whereabouts
Hi Joannie,
Thank you for your feedback. I’m glad you found the search quick, but I’m sorry that the results didn’t include recent information.
To make things right for you, please feel free to call or email us at askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No thank you. I was not satisfied. This needs more characters.
Hi,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
I tried to search for the information but to no avail. Access might be restricted under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you I found many leads that will help me with my search for a family member
Hi Amanda,
Thank you for your feedback. I’m happy you found some helpful leads, but I’m sorry your experience hasn’t been great so far. If there’s anything else you need or if you have any concerns, please let us know. You can email us at askinfotracer@ask.infotracer.com. We're here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You gave me nothing but the specs of the car. I need to know the owner and you offer a premium report which also probably provides nothing for more money. I will cancel my subscription.
Hello David,
Thank you for leaving a review. I'm sorry we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pagué y nunca llegó el reporte el débito se hizo. Mi tarjeta pero no llegó el reporte
Hello Miguel,
Thank you for your feedback. I'm sorry we could not provide the information you needed.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The $2.95 paywall is a ripoff, that will show only free public data there is a $9.95 paywall for a premium report that may or may not have useful information.
Hello Justin,
We sincerely apologize for the confusion and inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see you were running a search for a license plate/VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The first 2 numbers provided no information. The third number I tried was my own and it provided not my information.
Hello Catherine,
I appreciate you leaving a review, and I'm sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until February 28,2025. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Never appeared the owner this site is a scam…………….:…………………………….
Hello Ernesto,
Thank you for your review, and I'm sorry we could not provide the vehicle's owner information. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is bull$#*!. I asked to know the owner and you said you could provide that if I pay. So I paid. There is no owner info...this looks like the window sticker off a generic vehicle.
Hello Terri,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is no info for a number I know is in use. I entered that number before I signed up. It showed you would have information.
Hello Mary,
Thank you for sharing your feedback. We sincerely apologize we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were trying to find information on a phone number, and we were able to provide results. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't find what I was looking for. But experience was good.
Hello Darryl,
Thank you for your review! We're glad you had a good experience with us. We apologize that you didn't find exactly what you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received the information I was looking for but it turned out that it was out dated.
Hello Martha,
Thank you for your feedback! We're glad you found the information you were looking for, though we apologize for the outdated details. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura,
Thank you for your review. We sincerely apologize we could not provide the information you needed.
Upon checking, I see you were trying to find information on a phone number. We sincerely apologize, but we could not find any additional information on your request within our database.
This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315