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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks no so well I understand it's just to much extra cash to unlock other parts of app
I was specifically looking for the vehicle owners information which I was told would be disclosed in my report and it was not the service is worth about as much as the dirt on the sidewalk
Hi Michael,
Thank you for your feedback. I’m sorry if you're dissatisfied with the information you received.
Please be aware that the preliminary search is designed to identify whether an individual is in the United States by examining their records. This information is intended solely as a resource. Additionally, even when the same search parameters are applied, the preliminary search results may differ from those available in the member's area.
I also tried to search for the information but to no avail. It might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
As a courtesy, I have processed a refund $9.95. You should expect the amount to appear in your statement within 3–5 business days.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Preview stated owner information was on file, but not provided
Hi Darin,
Thank you for your feedback! I’m sorry you did not get the information you needed.
All customers are welcome to conduct a preliminary search. This search accesses public databases to confirm that a person is present in the United States. The information is for reference only. Please note that results from the preliminary search may differ from those found in the member’s area using the same search criteria.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The Birthday isn't correct and I don't know what or why he has to stay there but but I got a feeling who's behind that if we can get a bond I will truly appreciate it
Hi Calvin,
Thank you for your feedback. I’m sorry for the incorrect information you received.
Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. We do not own it, and we do not have control over its content. I hope you understand.
Our disclaimer is also displayed on the website's landing page. We hope all customers are aware before processing searches or subscriptions.
Please feel free to call or email us at askinfotracer@ask.infotracer.com if you need anything else. We're here to help and ensure you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Failure... no history I didn't know.useless foe anything
Hello Kimlee,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on March 8,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Nik,
Thank you for the 5-star review! We're glad you found our site helpful and appreciate you recommending us to your friends! If you need us again in the future, don't hesitate to reach out. We're here to help.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was concerned about a harassing email and wanted to look into it. After using the service there was no information found.
Hello John,
Thank you for leaving a review. I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search for the email address, and I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Acted like they found an email but after got my money no records found other sites found plenty. Then check someone with a long criminal history to see and they found no record of that either
Hello Wanda,
Thank you for your feedback. We sincerely apologize we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
At least i found the info I needed and it was accurate. Good Job
Hello Bennie,
Thank you for the 4-star review! We’re glad you found the information you needed and that it was accurate. We’ll definitely consider your point about the number of clicks as we work on making the process smoother.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't give access to what I wanted at all it wants me to pay more
Hi Walker,
Thank you for your feedback. I’m sorry for any confusion regarding the information you’re looking for.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I appreciate your patience, and I’d like to help you better understand your options. Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to know whose vehicle was parked in my driveway but couldn't receive after paying $15. Wasted money with this site and got it for half elsewhere.
Hello Huey,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
I tried to search for the information but to no avail. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
I see you’ve already contacted our support team, and I’m glad to confirm that your refund of $9.95 has been processed.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was very helpful in my research project on the different types of vehicles I am comparing
Hi Bonnie,
Thank you for your feedback! We’re so glad that the information was helpful for your research project on comparing different types of vehicles. It’s always our goal to provide useful and accurate insights, and it’s great to know that we were able to support your work.
If you need further information or assistance, please don’t hesitate to reach out. Best of luck with your project!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didnt find a mystery number that texted me and appeared to know me. Didn't find my number, founf my email but said it belonged to 20+ people...just not me!
Hi Jeremy,
Thank you for your feedback. I’m sorry you didn’t receive the information you needed.
We found no additional information on your request in our database when searching. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
Since no information was found, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Please let us know if there's anything else we can help you with. We are committed to improving our service.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Marriage see if she cheated or loan or credit just checking to see
Hello Lemond,
Thank you for your feedback. I can help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked to cancel my subscription before it auto renewed. And they took care of it same day within minutes! I also got several emails verifying it.
Hello Bryan,
Thank you for the 5-star review! We're glad Miriam was able to assist you quickly and effectively with your cancellation request.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The phone number searched doesn't live in the middle of the continent. Not a good app
Hello Shane,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs.
I ran the phone number search on my end. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please be advised that your account is active and will renew on March 5,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't provide me any info on number.not enough information to work on anything.
Hi Jun,
Thank you for your feedback. I’m sorry if you did not get the information you needed. We cannot guarantee complete or accurate information for every name, phone number, or address, as publicly available data can vary. Additionally, records may be incomplete or missing for various reasons, including state regulations. Thank you for your understanding.
Let us know if you need further assistance. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am looking for the title number and its not on here. I paid to have this.
Hi Kylee,
Thank you for your feedback.
We understand you were having trouble locating the information on LP/VIN from our website, and we sincerely apologize for this inconvenience. Please be advised that providing the vehicle's title number is not yet part of our service. Nonetheless, we can provide you with publicly available Car Title details such as owner, title date, and state of registration.
Feel free to call us or email us at askinfotracer@ask.infotracer.com if you need further assistance. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The experience was good. I appreciated the easy to use platform.
Hello Heather,
Thank you for your positive feedback! We're delighted you had a good experience with our service and found the platform easy to use. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ryan,
Thank you so much for your positive feedback! We're thrilled you found the information thorough and the details helpful for cross-referencing. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maurice,
Thanks for sharing your thoughts and for your 5-star rating! We appreciate your feedback and are always looking for ways to improve. Feel free to reach out if you have any other thoughts or suggestions. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315