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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Virtually no information for the fee, but for publicly-available, generic information about the vehicle specs.
Your report came back with basic information that I have found for free online. And was just trying to sell me a premium report.
Hello Lance,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
G tech you h h h h h oh u couch h h h h h you h h h h h h h h h h church h h h h h h
Hello Jack,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What the hell. No owner Information? Rip off rip off rip off.
Hello Andrew,
I'm sorry we could not provide the vehicle's owner information. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising! You claim to provide owner information with the trial purchase, and you didn't. Then you say it MAY be available after purchasing a premium report! This is quite the scam you have going
Hello Adam,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very complete and comprehensive information for a reasonable amount of cash I think it was better than people lookers or spokeo I thought it was a overall great experience thank you.
Hello Douglas,
Thank you for the positive feedback! We're delighted you found our service quick, efficient, and easy to use and that you found our pricing affordable. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick efficient and easy to use and the price is affordable for the information you requested.
I only just joined 45 minutes ago and you've already suspended me. You take customers money the suspend for no reason. The whole premise of joining your site is to search. Why are you suspending my account?
Quick and easy process. I did not find out all the information i needed but it is a start.
Hello Sonny,
Thank you for your positive review! We're glad you found the process quick and easy. We apologize if you didn't find all the information you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kyla,
Thank you so much for your kind words! We're thrilled you found exactly what you were looking for. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Shannel,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com at your most convenient time. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for physical address and owner of the service. None of that is supplied.
Hello Richard,
Thank you for sharing your feedback. We sincerely apologize if you could not get the information you needed.
I can see you were running an IP Address search. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Please be advised that your account is active and will renew on March 10,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for a line ticket. Not just generic info. To order correct parts for most modern vehicles you need to know what suspension and brake codes it has
Hello George,
I appreciate you leaving a review, and I'm sorry you did not find the information you were looking for.
Please know that a line ticket for a vehicle is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications. If you would like these instead, we can schedule a call as soon as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was looking for marriage records but I paid 2.95 for nothing. How do I cancel this service
Hello Linda,
Thank you for your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until March 10,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am looking for owner Information for an abandoned vehicle
Hello Gary,
Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't work in Australia so I never experience it, i an only imagine
Hello Order,
Thank you for your feedback! I’m sorry you're having difficulty finding the information you asked for.
I've made the necessary adjustments to our website's settings, and it’s now up and running smoothly. Please try your search again. If you’re still having the same issue, please call or email us at askinfotracer@ask.infotracer.com. We’ll be happy to assist you further and make sure you get the right results.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was awesome to finally be able to find a service that could find information.
Hello Constance,
Thank you so much for your positive feedback! We're glad our service helped you find the information you were looking for. It’s always great to know that we’ve been able to meet your needs. If you have any questions or need assistance, please don’t hesitate to reach out. We're here to help!
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information found while when I did a test search it indicated the opposite very disappointed with this sales tactic
Hi Patrick,
Thank you for your feedback. I'm sorry if no information was found in your search.
We could not find any additional information on your request within our database. This may happen if the email address or phone number is under any of the following conditions:
(1) is a dummy/system-generated email or is a dummy/system-generated number;
(2) has been added to the Do Not Email List or has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
We have issued a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to check the owner for a vehicle for after paying not seeing any option to get the information
Hi San,
Thank you for your feedback. I'm sorry for any confusion you've experienced regarding accessing the vehicle owner's information.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just looking for a title number, instead I'm getting worthless "Title" information.
Hello Brian,
Thank you for your feedback. I'm sorry you did not get the information you needed.
At this time, providing the vehicle's title number is not yet part of our service offering. However, we can still provide you with publicly available Car Title details, including information such as the owner, title date, and state of registration.
We have issued a refund of $9.95. You should expect the amount to appear in your statement within 3–5 business days.
If you need further assistance or clarification, call or email us at askinfotracer@ask.infotracer.com. We are here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Still searching for name on title, a bit unclear on where to find
Hi Michael,
Thank you for your feedback. I understand you're having difficulty locating the name in the title. If you could provide more details, you can call or email us at askinfotracer@ask.infotracer.com. We're here to help.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
I appreciate you leaving a review, and I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315