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InfotracerReviews 29,096

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
666
returns
43
This company responds to reviews on average within 1 day
Illinois
1 review
0 helpful votes
Follow Teri L.
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I haven't gotten the information I'm looking for yet

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2020
New Mexico
1 review
0 helpful votes
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I don't like that if you just move it the wrong way or something you lose all the stuff you punched it is taking me forever to get this done I got to go to work so this better be the one thank you

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2020
California
1 review
0 helpful votes
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Very annoying when asked how you are doing when I have not even been able to use the service and you are already asking for my opinion

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2020
Ohio
1 review
0 helpful votes
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It is yet to be seen, I have not seen the report yet.

Date of experience: August 24, 2020
Georgia
1 review
0 helpful votes
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Have seen information being provided so I don't know if your service is all it is suppose to be

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2020
Maryland
1 review
0 helpful votes
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I don't know yet I haven't gotten any information.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2020
New Hampshire
1 review
0 helpful votes
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InfoTracer.com is very easy and straightforward. Use your email as a username and create a password. Then pay with a debit or credit card and you can find any legal documents you need.

Date of experience: August 23, 2020
Louisiana
1 review
0 helpful votes
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I did get the basic information
September 30, 2020

I did get the basic information. I was just looking for the marriage certificate and you guys gave me a whole lot more.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
North Carolina
1 review
0 helpful votes
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It was wick and careful with my secure info. The process for extensive surch info was quick and simplified.

Date of experience: August 22, 2020
Oregon
1 review
0 helpful votes
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I just signed up I don't know yet if I like this sight

Date of experience: August 22, 2020
Maryland
1 review
0 helpful votes
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This is the help to find my husband that abandoned me in boynton beach fl. And ran back to Michigan my home state not his

Date of experience: August 22, 2020
Norway
1 review
0 helpful votes
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Foreigner, trouble with zip code
September 30, 2020

Foreigner, trouble with zip code - does not apply here. Had to resort to help on the internet to bypass the zip code question

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Florida
1 review
0 helpful votes
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Just a little problem with payment and the monthly fee seems like it would only be good for used car dealers.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Virginia
1 review
0 helpful votes
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We will see how good you guys are I didn't look at it yet

Date of experience: August 21, 2020
District of Columbia
1 review
0 helpful votes
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Too hard to find the 5-day trial offer
September 30, 2020

Too hard to find the 5-day trial offer. And the support line said 7 days for $3.99, turns out it's 5-day for 4.95. And I can't tell till I pay and log on what actually is "available"--I'm trying to search court filing records on this person nationwide. G reat ser ice if it works. --S. P.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2020
Nebraska
1 review
0 helpful votes
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Too much trouble with paying for product due to my old email address becoming involved,

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2020
Georgia
1 review
0 helpful votes
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Reviews are good and I like the BBB and Norton security. The price is affordable and the 7 day trial is also fair.

Date of experience: August 21, 2020
New York
1 review
0 helpful votes
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Ill be very satisfied as long as i get the information i know to be factual, if not, imma be really pissed off

Date of experience: August 21, 2020
Colorado
1 review
0 helpful votes
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Love this site
If you can't find what your looking for that will also help

Date of experience: August 21, 2020
North Carolina
1 review
0 helpful votes
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Well to be honest, what ever website i clicked on said free, i didnt read the fine print I guess, it lead me to the page before this survey. I caved and paid, then this survey popped up. It asked me to rate it. I hadn't even seen what i had paid for... thats why i gave this a one star. I will be contacting my finically institution about this transaction

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 20, 2020