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InfotracerReviews 29,099

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
666
returns
43
This company responds to reviews on average within 1 day
New York
1 review
0 helpful votes
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Ill be very satisfied as long as i get the information i know to be factual, if not, imma be really pissed off

Date of experience: August 21, 2020
Colorado
1 review
0 helpful votes
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Love this site
If you can't find what your looking for that will also help

Date of experience: August 21, 2020
North Carolina
1 review
0 helpful votes
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Well to be honest, what ever website i clicked on said free, i didnt read the fine print I guess, it lead me to the page before this survey. I caved and paid, then this survey popped up. It asked me to rate it. I hadn't even seen what i had paid for... thats why i gave this a one star. I will be contacting my finically institution about this transaction

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 20, 2020
Arkansas
1 review
0 helpful votes
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No comment haven't even got to see anything yet $#*!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 20, 2020
Germany
1 review
0 helpful votes
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Thank you for being so upfront about the billing, fees, and cancellation. If the information provided on the entities searched for will be as concise and user friendly as your sign up page, this will be great!. This site already blows Intellius out of the water!

Date of experience: August 20, 2020
New Jersey
1 review
0 helpful votes
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No really sure about rate until i get my info on free trail

Date of experience: August 20, 2020
Georgia
1 review
0 helpful votes
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Hopeful this site will be more helpful than other ones.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 20, 2020
New York
1 review
0 helpful votes
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!
September 30, 2020

!

Date of experience: August 20, 2020
Texas
1 review
0 helpful votes
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It would be easier if the search could limit the age to within a couple of years.

Date of experience: August 19, 2020
Wisconsin
1 review
0 helpful votes
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I haven't received enough information to provide a rating any higher.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2020
New York
1 review
0 helpful votes
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Is that is truly amazing is this what information among out for you no matter what you are try to find out. Love it

Date of experience: August 5, 2020
Germany
1 review
0 helpful votes
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September 4, 2020

—-

Date of experience: August 5, 2020
Virginia
1 review
0 helpful votes
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+
September 4, 2020

+

Date of experience: August 5, 2020
Texas
1 review
0 helpful votes
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9
September 3, 2020

9

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2020
Pennsylvania
2 reviews
0 helpful votes
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1
September 3, 2020

1. Page requested was missing 2 difficulty retrieving password. 3 Please do not bill the requested $4.99, since I am already registered.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2020
Ohio
1 review
0 helpful votes
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Told me I already eaas registered and didn't charge me so I got a temp passcode and still can't get in

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2020
Michigan
1 review
0 helpful votes
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Its bull$#*! that I have to pay for my own accident report when the accident wasn't even my fault. Literally dumbest system I've ever heard of.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2020
Indiana
1 review
0 helpful votes
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Keep asking for more money at every step so I hope that stops. Seems okay other than that so far but just started.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2020
GB
1 review
0 helpful votes
Follow Claire Z.
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Just waiting to see how much info and what type of document it will be. Thank you.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2020
France
1 review
0 helpful votes
Follow Arul R.
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I was doing a search, I payed for it and now there is nothing.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2020