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InfotracerReviews 29,101

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
666
returns
43
This company responds to reviews on average within 1 day
France
1 review
0 helpful votes
Follow Arul R.
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I was doing a search, I payed for it and now there is nothing.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2020
California
1 review
0 helpful votes
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Haven't read the results but was able to find the person I was looking for quickly.

Date of experience: August 2, 2020
Georgia
1 review
0 helpful votes
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I really haven't gotten to deep yet so I can't answer honestly but as soon as I check some things out then I will right a wonderful message I'm sure!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2020
Texas
1 review
0 helpful votes
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I had to pay twice to access this new account I had to create because my previous email address and account setup with infotracer--while it had login information--had been deleted without my knowledge, and the paid trial for that account could not be accessed. I have sent an email from said account requesting cancellation and a refund for the $3.95. Thank you!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2020
Arizona
1 review
0 helpful votes
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Well, so far it's been easy to give my cc information so you can take my money but that's all I've been able to do so far.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2020
Texas
1 review
0 helpful votes
Follow Reg N.
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I wanted a report, instead got confusing screen about no report

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2020
Virginia
1 review
0 helpful votes
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I just signed on, we will se how hard your site is to work with.

Date of experience: August 1, 2020
Alaska
2 reviews
0 helpful votes
Follow BRENDA U.
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At this point, I feel like bait since I haven't been given enough info to even think that the question I asked may be answered positively.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2020
California
1 review
0 helpful votes
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I paid for the services but it won't let me access

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2020
California
1 review
0 helpful votes
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So far so good...
August 31, 2020

So far so good... Seems to be exactly as it represents itself to be. Easy so Far.

Date of experience: August 1, 2020
Kentucky
1 review
0 helpful votes
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I haven't used this app yet but it's got to be better than the others that I've tried with no success.

Date of experience: July 31, 2020
California
1 review
0 helpful votes
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.
August 30, 2020

.

Date of experience: July 31, 2020
Georgia
1 review
0 helpful votes
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Giod
August 30, 2020

Giod

Date of experience: July 31, 2020
Illinois
1 review
0 helpful votes
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...
August 30, 2020

---

Date of experience: July 31, 2020
California
1 review
0 helpful votes
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Easy
August 30, 2020

Easy

Date of experience: July 31, 2020
District of Columbia
1 review
0 helpful votes
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Good so far
August 30, 2020

Good so far

Date of experience: July 31, 2020
Georgia
1 review
0 helpful votes
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Ok so far
August 30, 2020

Ok so far

Date of experience: July 31, 2020
Missouri
1 review
0 helpful votes
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Fine
August 30, 2020

Fine

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 31, 2020
Georgia
2 reviews
0 helpful votes
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Good
August 29, 2020

Good.

Date of experience: July 30, 2020
Pennsylvania
1 review
0 helpful votes
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Cool
August 29, 2020

Cool

Date of experience: July 30, 2020