From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Said I would see owners information but I can't find it
Hello Isaac,
Thank you for sharing your feedback. We're sorry to hear about your experience. Please know that our site only generates publicly available records.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Really no info at all on this person, other than places they have lived and their age.
Hello Rhonda,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Information is outdated and there's not a lot of it
Hello Stacey,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I found basic info but in order to find detailed info i have to pay for premium service which I do not want to do, so I am going to cancel my trial before August 6th if I can get someone to pick up the phone.
Hello Maryann,
Thank you for taking the time to write us a review. We are excited that you found what you were initially searching for, but you're interested in finding more information.
We offer additional search assistance through our Our Expert Team of Researchers for a more in-depth search. If interested, please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday. We'd greatly appreciate the opportunity to make things right for you and look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You lie and say someone can get owner info base off a plate number
Hello Matt,
Thank you for the review and for bringing this issue to our attention. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It says that it will tell you the owners name and it does not.
Hello Janey,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The VIN information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Completely worthless service!, Don't waste your money.
Hello Thomas,
Thank you for the review. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service, and I apologize for the inconvenience this has caused.
We see you have reached our Customer Care Team and ran some searches with them but generated no information or no-hit.
I am processing the refund as you requested $3.95 for the 7-days unlimited search access you purchased. Please allow 3-5 business days for the refund process. Rest assured, you won't be getting any future charges from us since I already canceled the subscription.
If you have any questions, comments, or suggestions, pls feel free to reach us at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Said there was no info. I a getting charged for this number. Want to know if it is in service.
Hello Judy,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 16th of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Everything reported here is incorrect... Your records say I am married... Been divorced for years, I have been arrested... you say no arrests, my phone number & email is incorrect... and somis my address... USELESS! Getting my $$$ back immediately
Hello Karen,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you.
We understand how frustrating it is not to get the information you needed. To make up for the inconvenience, we offer additional search assistance through our Expert Team of Researchers for a more in-depth search at no extra fee.
If interested, please reach out to us via email at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We see you had your subscription canceled and still have access until the 8th of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You gave NONE of the info you said would be included such as name, address, social media, email address, etc. VERY DISAPPOINTED
Hello David,
Thank you for sharing your review. We're sorry to hear about your experience. We understand how frustrating it is not to get the information you needed.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
However, to make up for the inconvenience, we offer additional search assistance through our Expert Team of Researchers for a more in-depth search at no extra fee.
If interested, please reach out to us via email at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It was pretty simple nothing really to complain about
Hello Steven,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The information is for the incorrect person and did not include sufficient basic data.
Hello Thomas,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. If you are open to discussing this further, I offer you additional search assistance through our Team of Research Specialists for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Was mostly "info not available ". Save yourself the time and money.
Hello Kristy,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The VIN information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I know I have a warrant and it is not showing. I feel like this is bs and a scam
Hello Sarah,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
It shows that you canceled the subscription but still have up to the 6th of this month to use the service.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com.
We'd greatly appreciate the opportunity to make things right and work toward earning back your business. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
...
Hello Richard,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Ty i needed your help blah blah blah blah blah blah blah blah blah blah
Hello Joseph,
You're very much welcome. We are glad that you enjoy the service, and we are optimistic that as you continue to use the site, you will find it more useful. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Have a wonderful day ahead, and stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good good good go dry uguvucuviuffguvuvuvuububuubn
Hello Shamin,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It worked fine it ran the plate and came back with the information in a timely manner.
Hello John,
Thank you for this wonderful review! We're happy that you found the information you needed on our site easily. We hope that you will also recommend us to others who will need our service. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a wonderful day ahead, and stay safe!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It's great fast quick and gave me information I was needing
Hello Pamela,
Thank you for the excellent review! We are delighted that you like the service and found the information on the site quickly.
Hoping that merits us your recommendation us to others.
If you have any questions, comments, or suggestions, pls feel free to reach us at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
Thank you for the positive feedback. We are optimistic as you progress in using the service that you will find it very useful.
If you have time, please reach us at askinfotracer@infotracer.com for any comments or feedback you want to share.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com