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InfotracerReviews 29,128

3.1

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
670
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Located my friend
July 7, 2022

I was tinging to locate a friend from the 60`s, all I could fine was name from around the US. Tried Any Who. Com and got Site jabber, found my friend and his family members, completed my search by searching for his wife, there I found his and her phone number and address also. Very good search engine, best one I have found so far. I will not hesitate to use them again if need be!

Date of experience: July 6, 2022
Lovely O. Infotracer Rep
over a year old

Hello Clinton,

This is great news! We're happy to hear that you found your friend. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Australia
1 review
0 helpful votes
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Boss
July 7, 2022

I'm an experienced contractor looking to hire someone to expand my business

Date of experience: July 6, 2022
Lovely O. Infotracer Rep
over a year old

Hello Cody,

We hope that our service will help you out with your business. Please let us know if you need assistance with your searches. Rest assured, we're here to help you. Have a great day ahead. And stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Pennsylvania
1 review
0 helpful votes
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I paid and did not get info I thought I was receiving. Then opportunity to buy another report for more money showed up.

Date of experience: July 6, 2022
Lovely O. Infotracer Rep
over a year old

Hello Darin,

We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
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Accuracy
July 7, 2022

100 percent as title days, look no where else, hope they had this service back in the days

Date of experience: July 6, 2022
Lovely O. Infotracer Rep
over a year old

Hello Roberto,

Thank you for your kind words! We're happy you find the information you received from us accurate. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Arizona
1 review
0 helpful votes
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Needed a cancelation and refund
July 6, 2022

My agent was fast and very polite. His professional was top notch.

Date of experience: July 6, 2022
Lovely O. Infotracer Rep
over a year old

Hi Jennifer,

Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. We hope to assist you again in the future. Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
1 review
0 helpful votes
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Great Customer Service
July 6, 2022

I needed assistance cancelling this service and customer care stepped up immediately and professionally assisted, and even did additional search work to see if their service could further accommodate our search needs.

Date of experience: July 6, 2022
Lovely O. Infotracer Rep
over a year old

Hi Mark,

We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Oklahoma
1 review
0 helpful votes
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They said they had the owner them after I paid it was not available

Date of experience: July 6, 2022
Lovely O. Infotracer Rep
over a year old

Hi Tiffany,

We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
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Found one person and much of the information is incorrect.

Date of experience: July 5, 2022
Lovely O. Infotracer Rep
over a year old

Hello Khyara,

We sincerely apologize if the information you received was incorrect. We want to turn things around and assist you in getting the information you need.

If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hawaii
2 reviews
0 helpful votes
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Don't waste your time
July 6, 2022

The home page lead me to believe I was going to get a genuine title search as the car is being abandoned at my shop. All I got was useless information that I already knew.

Date of experience: July 5, 2022
Lovely O. Infotracer Rep
over a year old

Hi Richard,

We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.

If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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Says it would give name of owner, but it does not show.

Date of experience: July 5, 2022
Lovely O. Infotracer Rep
over a year old

Hello Sierra,

We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Illinois
1 review
0 helpful votes
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Cancellation
July 6, 2022

Easy to use they did well making it easy to cancel my membership

Date of experience: July 5, 2022
Lovely O. Infotracer Rep
over a year old

Hi Saige,

We're happy to hear that you found it easy to cancel. Please let us know if you need further assistance. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Illinois
1 review
0 helpful votes
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Paid for the basic information of the vehicle and have to play 25$ more for the accident report

Date of experience: July 5, 2022
Lovely O. Infotracer Rep
over a year old

Hi Rylee,

We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need at no additional cost.

If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Arizona
1 review
0 helpful votes
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Bad
July 6, 2022

Bad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad babad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badd badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad badbad bad bad bad

Date of experience: July 5, 2022
Lovely O. Infotracer Rep
over a year old

Hello Jason,

We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.

If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
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Professional Assistance
July 6, 2022

The service I needed was quick informative and accurate.

Thanks!

Date of experience: July 5, 2022
Lovely O. Infotracer Rep
over a year old

Hi Hosea,

Thank you for this fantastic review! We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and your review confirms it. Please let us know if you need further assistance. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Washington
1 review
0 helpful votes
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Im trying to find the owners name of this abandoned motorcycle on my property. Which it did not give me any information related to the current or even previous registered owner. Unfortunately it's misleading and not helpful at all

Date of experience: July 5, 2022
Lovely O. Infotracer Rep
over a year old

Hi Daniel,

We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

We can confirm that your account has been canceled and the payment of $2.95 refunded; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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5 stars
July 6, 2022

Agent helped me a lot great experience thank you for the assistance

Date of experience: July 4, 2022
Lovely O. Infotracer Rep
over a year old

Hi John,

We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're pleased to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Philippines
1 review
0 helpful votes
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There is not enough information and not as accurate as I hoped

Date of experience: July 4, 2022
Lovely O. Infotracer Rep
over a year old

Hi Pia,

We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.

If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Georgia
1 review
0 helpful votes
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Very satisfied
July 6, 2022

I'm satisfied with the results I'm being harassed by a fake page

Date of experience: July 4, 2022
Lovely O. Infotracer Rep
over a year old

Hello Teena,

We're sorry to hear that you're being harassed by a fake page. We hope that the information you received will help you out. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

West Virginia
1 review
0 helpful votes
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Not much info I didn't already have from searching on my own

Date of experience: July 4, 2022
Lovely O. Infotracer Rep
over a year old

Hi Kathryn,

We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.

If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Poland
1 review
0 helpful votes
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Super
July 6, 2022

Best site. Very quick answer, many informations, there are informations about engine code.

Date of experience: July 4, 2022
Lovely O. Infotracer Rep
over a year old

Hello Łukasz,

Thanks for this fantastic report! We're happy you're satisfied with the site and information we provide. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315