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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was told after I bought this report I was going to have a name. Upon searching I have yet to see one provided. False advertising of a service is still a crime.
Very helpful and kindly provided a refund. Quick service and pleasant.
Hi Gail,
We're happy you're satisfied with the assistance you received. We hope to do business again with you in the future. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I messed up and forgot to cancel the service. Tom was quick, nor in any way pushy and gave me all my options. Tom really was great to work with. If I need this service again peope like Tom will aid my choice.
Hello Ernest,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree that Tom is truly a gem on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
At this particular time, the information I wanted info was not able to be located by this service.
Hi Gabrielle,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She quietly and respectful listened to me and helped me respond issue within a minute… She
Hi Richard,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I dont think this is the correct bbn information the persons listed are from iowa not nebraska
Hello Vernon,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was a simple thing to close my Infotracer account and the CSR did not give me any hassle or upsell!
Hi Dean,
Thank you for sharing your experience with us. We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bunch of crap, no info at all just a scam to get you in then they want to sell you "PREMIUM" report with actual info the 2.95 they charge to lure you in is just free money in their pockets. Scammers, thats all this world consists of these days!
Hello Jeff,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got what I paid for and for $3. Seems legitimate. I'd use it again, just don't forget to cancel the subscription before the 7 days they allow. Otherwise your automatically enrolled for a month.
Hi Raul.
Thank you for your review. We're happy you found what you're looking for. We hope to do business with you again in the future. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was easy and helpful. I feel much better about my car purchase. Thank you.
Hi Jonathan,
That's wonderful! We're happy you find our site easy to use and helpful. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Online chat was very helpful and resolved my issue in record time!
Hello Angie,
Thank you for your review. We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only gives info about the make and model of the car... The kinda $#*! you can look up for free using Google search
Hello Tiffany,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not giving me the name that the license plate belong to.
Hi Davonte,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched the records of two people, (including myself who has been arrested) to be sure. We both have arrest records and nothing came up for either person.
Hello Ginny,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not sure it's worth it when you can't see an initial list of the names rather than. Go through every bit of info to see who they are.
Hello A,
Thank you for this feedback. I understand where you're coming from. I, too, had a hard time trying to see all the names on the report. Rest assured, I will be raising this with our Tech Team. Please let us know if you have additional feedback by giving us a call or sending an email to askinfotracer@infotracer.com. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told I would get owner information with vehicle information and the owner information was not supplied
Hello Dan,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site gave simple info and acted like if you paid more they had a lot more to give. But after paying for premium it was nothing more really, bit of a rip off actually..
Hello Erik,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My son was trying to get a background on himself in another state. Infotracer stated it had information. Paid the fee and only got information from when he was in high school. No information since 2013... 9 years ago. The information is outdated and completely unreliable. All bullshyt! GIVE ME BACK MY MONEY! NOW THEY WANT ALL THIS INFORMATION JUST TO FILE A TRUTHFUL REVIEW! CONFIRMATION NUMBER AND PROOF OF PURCHASE... THEY KNOW THIS IS GARBAGE!
Hello Angela,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did NOT give name of Owner of license Plate. Just info about the vehicle im general, the PAID to get "full report" that stated it would have title info which tells who owns it. But NO! It was just basic specks on the vehicle like the first one only more anyone can find FREE anywhere. Then wanted to Charge me AGAIN at a Higher price to Again Supposedly get the actual owner info on a plate. This is BOGUS THEIVES cancel your card if you used it amd Report to BBB Better Business Bureau!
Hello Harmony,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. And since we could not provide the information you needed, I've refunded $2.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Jai was supper helpful and took care my request right away.
Hi Yanhua,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received from Jai. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if you need further assistance. Rest assured, we're here for you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christopher,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315