On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was told that if I purchase a subscription you would provide me the owners name. You did not provide owners name.
Very helpful fast customer support would give employees a raise
Hi Alexander,
Thank you for leaving us a great review! We are happy to know that you loved your experience with us. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that. We look forward to working with you again. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Vickie,
We value your feedback, and I apologize if you could not find the needed information. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
Please allow us to improve your experience and assist you with your searches. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi, we did trial search queries, the result pleased us, all the information is true, it's an excellent service.
Hello Randall,
Thank you for sharing your experience with us! We are happy that you are satisfied with the service. Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lisa,
Thank you for taking the time to give us a review. Please be advised that we never advertised the information on window stickers, but we do have the vehicle specifications, which include some information that can be found on a window sticker. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
Upon checking, your account is still active. And if you wish to cancel, you may call us at your most convenient time, or you can reach out to us via email at askinfotracer@infotracer.com. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good service; as advertised. When I was ready to cancel they were very helpful. No labyrinthian process or hoops to jump through. I asked to cancel via email and they complied within 24 hours.
Hello Phillip,
Thank you for sharing your experience with us! We are happy that you are satisfied with the service and the assistance you received. We look forward to working with you again. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not that impressed. Once you pay the small fee to look at what you have found only to get limited information and the request to pay more money to see more.
Hi Cynthia,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ricky,
Your review is highly appreciated, and thank you for the recommendation! We’re happy that you are satisfied with our service. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Add claimed report contained owners and there is nothing there. I'll make sure everyone I know and all my social media how you mislead in your ads
Hi Angel,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and processed a refund of $2.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I do not need this anymore since I have found what I was looking for.
Hello Rachel,
Thank you for taking the time to leave us a review. We're happy to hear you found the information you were looking for. We hope that you will also recommend us to others.
We can confirm that your account has been canceled; our company will no longer bill you. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a lovely day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just thought I'd reached another online company offering what they couldn't deliver. But that wasn't the case. Infotracer has today helped me obtain information that has shown me I'm not paranoid -'and the person I got myself involved with is far worse than just a liar he's involved in things I have to now
Remove myself from the situation. You have saved my
Life.
Hi V,
Thank you for leaving us an excellent review. We're happy you find the information accurate. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't want no I don't need to explain anything please leave me alone
Hello German,
Thank you for taking the time to leave us a review despite not fully utilizing the service yet. Upon checking, I can see that you've already reached out to customer service; if you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very fast, affordable and informative. Gave me the information I was needing! Thank you!
Hi Mary,
Thank you for sharing your experience with us! We're happy that you were satisfied with our report and service. We hope that you will also recommend us to others! If you need anything else, please feel free to contact us anytime. Have a lovely day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Mary was fast and efficient in helping me, she knew what I wanted and how to help me
Hello Charles,
Your review is highly appreciated! We're happy you're satisfied with the assistance received from Mary. We'll ensure she reads your review; this will make her day. We work hard to meet expectations like yours, and we're delighted we hit the mark for you.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was a scam. No owner information was given even though it was clearly stated that it was supposed to be included when paying for this service. SCAM
Hi Zachary,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and processed a refund of $2.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought a report for finding the owners name who left a vehicle out front of house unattended and cant find anyone around area. Its on a quiet back road but still traveled enough that car is sitting in way.
Hello Joseph,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner of the license plate you were searching for is not available. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and become better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worked great, can not complain. I'm always skeptical of these apps because some of them say they have the persons info but then they really don't have any info
Hello K,
Thank you for sharing your experience with us! We're happy you're satisfied with the service. We hope you will continue to use our site and recommend us to others. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My girlfriend disappeared on me two years ago without a single word. Since she's been gone there's been a void in my life and i'd fallen on hard times. I felt the only way I could move on with my life would be by getting some kind of closure with her. Infotracer helped me get a general idea of her whereabouts and now im planning my trip to go and track her down. I know she's struggling and hopefully I'll be able to. Give her some kind of help and then say a proper goodbye to her and close the circle of our unrequited love. Thank you infotracer!
Hi Diego,
This is excellent news! We're happy you're satisfied with the information you received. We work hard to meet expectations like yours, and we're glad to hear we hit the mark for you. We hope that you will also recommend us to others. Please let us know if there's anything we can help you with. Have a lovely day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
$#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation $#*! of a corporation
Hi Ian,
Thank you for taking the time to leave us a review. Please accept my apologies if we were not able to satisfy your needs. We want to change your experience and assist you with your search.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called to request a cancellation and refund for a subscription that I didn't know I had. The subscription was cancelled immediately and I was given a full refund.
Hi Mary,
Thank you for leaving us a great review! We are happy to know that you loved your experience with us. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chastity,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and processed a refund of $2.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315