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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Requería información de propietarios del vehículo
I appreciate your willingness to refund me after indicating that you had a report available when you did not.
Hello Theodore,
We appreciate you leaving a 4-star review. I’m sorry you did not find the information you sought. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you’ve subscribed to our services.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I opted for a one time service & was satisfied with the fee & results. Also the customer service is very nice & efficient & ar arms end when necessary.
Hello Eva,
Thank you for the 4-star review. We're very glad you found our service very good and thank you for sharing your outstanding customer service experience with us.
We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was under the impression I was going to get the name of the owner of this car. I do not see it anywhere...
Hello Martha,
We sincerely apologize we could not provide the owner of the vehicle you were searching for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Advertised full report including owners name, but when received name was not included, but eluded to subscribing to a premium service instead. Also automatically signed me up for a monthly subscription.I cancelled right away but have not got a cancel notice yet.
Hello Steven,
We're sorry that you didn't find the information you were seeking. We offer a preliminary search to all our customers that access databases to confirm the information's existence in the United States. Please note that preliminary search results may differ from those in the member area based on the same search criteria. Our Premium Reports are optional add-on services not included in your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
Our checkout page states that customers are purchasing a seven-day trial. After that, they will be automatically enrolled in a monthly subscription for $24.95 if they don't cancel during the trial. We provide an Order Summary with a checkbox for customers to confirm they've read our Terms of Service and Billing Terms. It is available at https://members.infotracer.com/terms.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
With that said, I went ahead and processed the cancelation and refunded the $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My representative was very friendly and professional. She was able to find my info and explain the charge, which I did not fully remember. But, I was please she closed my account and refunded me some of the payments.
Hi Joe,
Thank you for the five stars! We're happy you're satisfied with the assistance you received. We'll ensure he reads your review; this will make his day.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not exactly pleased. The report gave me vehicle info & title info, no ownership name. This site is ok, however, if it had name of owner I'd give it a 5. They charged me an additional $9.95 for Vin info! That was useless.
Hello Dolores,
Thank you for your feedback. We apologize for the inconvenience. I searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. I hope you understand.
Furthermore, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know.
If we can help you with anything else, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to get certain information from this website and after taking my money, they won't give me tge information that I need. It says that I must pay for the "Premium" package. But that's not what it said before taking my money. DON'T USE THIS WEBSITE
Hello Ronald,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Also, Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to make things right and help you get the required information at no extra cost. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lina,
We're happy you're satisfied with how quickly your issue was solved. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading as to information providing for $2, charges more for detailed report.
Hello Nadia,
We apologize that you could not find the information you were searching for. Please note that all customers can conduct a preliminary search, which checks various databases to confirm the existence of the information within the United States. However, using the same search criteria may not match those obtained in the member's area.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Joven,
Your review is highly appreciated! We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did not show good info, only showed infor that was basic that could be google searched, there was no info about prior accidents or anything of that sort
Hello Zaydrian,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told that I would receive information about the owner of the vehicle for my insurance purposes. This was no help and a waste of $2.95
Hello Mark,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick access. Info was pretty good, but vehicle Ownership should be expressly stated as sequential, not necessarily current.
Hello John,
Thank you for your feedback. I'm happy you're satisfied with the site, but I'm sorry you were not pleased with the vehicle ownership report. Please know that we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
To know more about where we get data, please visit this link: https://members.infotracer.com/customer/faq.
Rest assured, we will be working on improving our services in the future. Please let us know if you need further assistance. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience was exceptional, customer agent was friendly, understanding and went the extra mile to assist with my needs. Greatly recommend them.
Hello Seneida,
Your review is greatly appreciated. We're happy you're satisfied with the site and the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've used infotracer for a while now and when I got ready to cancel it was a quick and easy process.
Hello Justin,
We greatly appreciate you taking the time to leave us such a fantastic review! We're overjoyed that you had a positive experience, and our entire team will be delighted to read your comments. Our company strives to prioritize customer experience and satisfaction, and your feedback validates the hard work we put in daily. Thank you for your kind words, and we hope you have a wonderful day!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you wanna pay money to look up info on people than it's an okay lookup site but it didn't help me at all. I personally wouldn't use it again but that is my own opinion. Others may find it very useful for what they need and I'm happy for them.
Hi Aaron,
We apologize for the dissatisfaction you've experienced with the report you received. We would be happy to turn things around and assist you. If you would like, we can arrange a call at your earliest convenience, or you may contact us via email at askinfotracer@infotracer.com. Please be assured that we are here to assist you in any way we can.
We are eagerly awaiting your response. Have a nice day, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called customer service to resolve an issue. I was helped by a very professional representative.
Excellent experience!
Hello Max,
We appreciate you leaving a 5-star review and thank you for sharing your excellent experience with our representative.
Jay is one of our best agents and he's always on top of his game. Your review reaffirms the hard work that he put in every day and I'm pretty sure he'll be extremely happy to know that you're one happy customer.
Again, thank you, and have a great day.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Dave,
Thank you for the excellent review, Dave.
Merry will be happy about your 5-star review. She's one of our best agents and your feedback will motivate and inspire her more to be the best at her job.
Have a great day, Dave, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid extra for no additional information! The site said there were 128 additional records, but that was not exactly true. They were all empty (no records found).
Hello Lynn,
Thank you for leaving feedback and I'm sorry that our service did not satisfy your data needs. Please know that Premium Reports are optional add-on services only that are separate from your subscription. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and make it right. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fredy,
Thank you for taking the time to give us a review. My sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315