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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My refund was handled quickly and most importantly politely with concern for my situation.
Still waiting for the update to my email address in regards to an unavailable search at the time of request, infotracer is researching further to be able to provide the information that I am looking for.
Hello Kris,
Thank you for the 4-star review, and we appreciate your patience in waiting for an update on your request. I can see that one of our research experts tried to help but was unsuccessful.
We collect our data from a variety of sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public sources. Our records have all been collected from public data and may contain inaccuracies. Unfortunately, we can't guarantee full or accurate information for every single name, phone number, or address because publicly available information varies.
Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Unable to find the person and still being charged for the search
Hello Richard,
I'm sorry you did not find the information you were looking for; we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
I look forward to hearing from you,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found some one that I have not seen in 40 years. Was great to hear from them again
Hi Ian,
We're happy you found the person you were searching for. We hope that everything turns out okay. We can see that you rated us with a 3, with 5 being the highest. We hope that you will change your rating. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Bria,
Thank you for taking the time to leave us a review. I have canceled your account as requested. Rest assured; our company will no longer bill you. The payment made will allow you access until May 11,2023. I have also sent an email confirmation regarding this cancelation.
Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need to cancel my subscription because I don't need it anymore
Hello Kristen,
Thank you for taking the time to leave us a review. Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until May 10,2023.
Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Andrea,
Thank you for the five stars! We're happy you found what you needed. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Ariel,
Thanks for the fantastic review! We work hard to meet your expectations and are happy to hear we hit your mark. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I needed a physicians license number and got it quick, thanks!
Hello Jasbir,
Thank you for sharing your experience with us! We're happy you found what you needed. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ameen,
You are welcome, and thank you for the fantastic review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You said it was 2.95 then it switched to a full 7 day with 25.00 charge. Then no data.
Hello Kelly,
We appreciate your feedback and are sorry you were dissatisfied with the service. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know on our checkout page; we provide an Order Summary with a checkbox for the customer to acknowledge the terms before payment. We also state the subscription details, including that customers will be billed for a monthly subscription if a customer does not cancel during the 7-day trial period.
You may check our Terms of Service at https://infotracer.com/terms/.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured; our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Tony,
Your review is greatly appreciated. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use, got the info I needed. Easy to navigate
Hello Kaitlyn,
Thank you for sharing your experience with us! We're happy you found what you needed. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just signed up for the service and you can not tell me the owner of a truck with an license plate number and VIN number provided. What good is this service
Hello Paul,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent work on providing information about what is on your background check
Hello Vervtene,
Thank you for sharing your experience with us! We're happy you found what you needed. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info is vague and prefer it to be free
Not worth price
Hello Stacie,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Hi Lou,
Thank you for this excellent review! We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to know who owns the vehicle in relation to possible third party stalking.
Hello Shelley,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for the report because it said it would contain certain information, and after paying, I find out that info was not there.
Hi Scot,
We appreciate your feedback and are sorry you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charge me $3 give me nothing complete useless website.
Hi Darrell,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
I look forward to hearing from you,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patricia,
Thank you for the excellent review and for sharing your great customer experience with us!
We prioritize customer experience and satisfaction, and we value your time so it is always our goal to resolve our customer's concerns quickly. We’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315