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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
One record matches my current and previous address, but contains inaccurate details on race, dob, ht & wt and criminal records.
The plate i entered does not belong to the vehicle yall gave me a report for
Hello Timothy,
Thank you for leaving a review. I'm sorry you are dissatisfied with the report you received. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on May 18,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yes I received the information but I did not receive the name of the owner of the vehicle
Hello Lee,
We appreciate you leaving a review. We sincerely apologize we could not provide the owner of the vehicle you were searching for. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, Lee, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Insufficient information during searches. This is not worth the 24.95 a month after the trial period.
Hello Tami,
Thank you for taking the time to leave a review. I’m sorry you’re dissatisfied with the report that you received. We collect data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public sources. Our records have all been collected from public data and may contain inaccuracies. Unfortunately, we can’t guarantee complete or accurate information for every name, phone number, or address because publicly available information varies.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, one of our team members reached out regarding your account. We hope to get a response.
Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible info, don't know why I payed for it. Definitely a scam.
Hello Michael,
I appreciate you taking the time to leave a review. I'm sorry you're dissatisfied with the report you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough Information I'm looking to buy this vehicle but I need to make sure the person selling it is the actual owner of the vehicle and make sure the repairs were done the mileage hasn't been set back and if there has been any issues with accidents but I can't find out who the owner of record is or sale information to make sure the person who has it is the legal owner. I've done work on it and wasn't paid I need to make sure this is legal before I buy it
Hello Jillian,
Thank you for the review and I'm sorry if we could not provide the owner of the vehicle you were searching for. I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on May 17,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a scam - doesn't give report as advertised. You pay $2.95 to be advised what car it is! I jnow what car it is!
Hello Tim,
We appreciate you leaving feedback and we sincerely apologize we could not provide the owner of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was not good because I did not receive my report and I paid 2.95 for the service
Hello Noel,
Thank you for taking the time to leave a review and my sincere apologies that you have not received the report. After reviewing your account, it appears that you have not yet used our services. Please note that while our preliminary search previews possible results, you will need to log on to our official website and enter the details again to run the actual search in our database and access the publicly available reports.
Although you have already reached out to customer service to cancel, allow me to make your experience better. You can send me an email at askinfotracer@infotracer.com or give me a call at +1 833-922-2315 so I can further assist you. Looking forward to hearing from you.
Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information available on the plate I submitted. It would be more honest to say that up front before I paid.
Hello Gary,
Thank you for taking the time to give us a review. My sincere apologies that we could not provide you with any information about the vehicle you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a scam. I'm looking for owner information which you touted you provide. Now you're not providing it.
Hello Daad,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The mileage was totally wrong. I didn't get anything correct. Not worth the time or money.
Hello Dylan,
We appreciate you taking the time to leave a review. I'm sorry to hear about your bad experience and I understand how frustrating it must be not to get the accurate information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on May 16,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found what I was looking for. Works great but not needing it now
Hello Angie,
We appreciate you leaving a 5-star review! We're very glad you found the information that you're looking for on our website. It is our goal to make finding the information on our website easy and quick, and we’re happy to hear we hit the mark for you.
Please be advised that your account has been canceled. Rest assured; our company will no longer bill you. According to our terms, you will still have access to your unlimited searches until May 16,2023. If you wish to deactivate your login and unsubscribe, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have used many sites that are supposed to provide you access to public information. However I have NEVER found a site that provides as much information and for a very reasonably affordable price! I absolutely appreciate this platform. Thanks
Hello Niani,
Thank you for leaving such an excellent review! We are thrilled you loved your experience and thank you for sharing your experience with us. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day, Niani, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful and very quick with service! Recommend for you to get a raise!
Hello Lorenzo,
Thank you for the 5-star review! Nap will be glad to hear that you're recommending a raise for him. Nap is one of our best agents. He's very quick and is always on top of his game. He is truly a gem to have on our team!
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My request could not be filled.
Please cancel Thank you.
Hello Yeprad,
Thank you for taking the time to leave a review. I'm sorry you did not find the information you were looking for. Upon checking, I can see that you were running a name report and we were able to provide results. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account has been canceled as requested. Rest assured; our company will no longer bill you. According to our terms, you will still have access to your unlimited searches until May 14,2023. If you wish to deactivate your login and unsubscribe, please let us know.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was informed a report was ready, then "no record found".
Well, that is not honest.
Hello Chris,
Thank you for leaving a review. We understand your frustration, and we apologize for any inconvenience this may have caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Upon checking, I can see that you were running an email search. We sincerely apologize, but we were unable to find any additional information on your request within our database.
This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very unsatisfied with the premium vin report. Did not provide any further info on the drivers/owners
Hello Michael,
We appreciate you taking the time to leave a review, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. Premium Reports are optional add-on services only that are separate from your subscription. Although the premium report may provide additional information, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports. Please know that the availability of the data still depends on what was additionally gathered publicly.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is my 2009 Toyota Prius and I would definitely like to update the information to improve its value. The data is for a basic Prius and we have the touring package but significant wear.
Hello Barbara,
Thank you for taking the time to leave us a review and for bringing to our attention the inaccurate data that you received. We understand that receiving incorrect information can be frustrating and inconvenient, and we apologize for any confusion it may have caused. The data we provided is sourced from public records, which we do not have direct control over.
We strive to provide the most accurate information possible, but unfortunately, there are times when the information in public records may not be up-to-date or accurate. Please be informed that we cannot correct or delete information from public records. We only gather information that was digitized by the state or the county.
Rest assured; we constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account. In the meantime, please request access to further updated records from your nearest DMV. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My issue was solved within 5 minutes and it was explained well to me so I could easily rectify the issue!
Hello Lori,
Thank you for the 5-star review! We are thrilled you loved your experience, and Nas will be very glad to know that you are satisfied with the service. Nas is one of our best agents. She's very quick in resolving her customers' concerns and very thorough. Your feedback will inspire Nas to improve more and stay on top of her game.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm giving 4 stars as the information I needed wasn't there. I'm pursuing possible warrants for my arrest due to racism and bigotry within the Department of State - many of whom wish to see an america run by and for whites only. So while I couldn't get the information I needed - the customer support was fantastic. Next time I need similar information I will definitely reach out to Infotracer!
Hello Witchuda,
We appreciate your feedback and are sorry to hear the information you received was inaccurate. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terence,
Thank you for taking the time to leave a review. I'm sorry that the report you received contains inaccurate details about your personal information and criminal records. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Although you have already reached out to customer service to cancel, allow me to make your experience better. You can send me an email at askinfotracer@infotracer.com or give me a call at +1 833-922-2315 so I can further assist you. Looking forward to hearing from you.
Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315