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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Customer care representative was super helpful! He did as I asked and didn't try to throw offers at me to avoid my cancellation. Was super respectful about my request.
I spoke with Julie. Excellent customer service was provided. Thank you!
Hello Betty,
We’re happy you’re satisfied with the assistance you received. We prioritize customer experience and satisfaction, and we’re happy to hear we hit the mark for you. So thank you for sharing your excellent experience with us.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Andrew,
We apologize if the report did not provide the specific details you were looking for. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. I hope you understand.
To address your concerns, I have issued a refund of the premium fee of $9.95. Please allow 3-5 business days for the refund to be processed and reflected in your account.
If you wish to cancel your account, please let us know, and we will assist you accordingly. We value your feedback as we strive to continually improve our services. If you require further assistance, please don't hesitate to contact us via email at askinfotracer@infotracer.com. We are here to provide any additional help you may need.
Once again, I apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Robert,
Thank you for sharing your experience! We're delighted to hear that our response was fast and exceeded your expectations. We strive to provide prompt and valuable information to our customers, and it's wonderful to know that we succeeded in doing so.
Your satisfaction is important to us, and we're thrilled that you were pleased with the information provided. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was ok wish it would have been more specific but it's ok
Hello Joseph,
We appreciate your input and understand your desire for more specific information. We strive to provide detailed and accurate responses to meet the needs of our customers. If there's anything specific you were looking for or if you have any additional questions, please don't hesitate to let us know. We're here to assist you and ensure that we address your concerns to the best of our abilities.
You may reach us via email at askinfotracer@infotracer.com. We look forward to your response.
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was ok didn't get the info I thought I would but it was better then nothing
Hello Dustin,
We apologize if the information is missing. We always strive to provide accurate and helpful information to our customers.
If there's anything specific you were looking for or if there's additional information you need, please let us know, and we'll do our best to assist you further.
Please do not hesitate to reach out to us via email at askinfotracer@infotracer.com. We will make sure we are here to help. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I forgot to delete my subscription and they painlessly deleted for me and refunded 3 months. They didn't have to do that, so I appreciate it very much!
Hello Travis,
We appreciate your feedback about your customer service experience.
We believe in providing excellent customer service and ensuring that our customers are satisfied. Your positive feedback is truly appreciated, and we're happy to have been able to assist you in a painless manner. We look forward to serving you again in the future!
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site states owners information didn't get none of that I feel like i wasted my money
Hello Gian,
I apologize for the disappointment caused for the lack of information. We constantly strive to provide accurate and comprehensive information, but there are limitations to the data available for certain cases. While we aim to offer a wide range of information, including owner details, it is possible that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. I hope you understand.
I also understand that you feel like you wasted your money, and I sincerely apologize for any dissatisfaction. Furthermore, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know.
If we can help you with anything else, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ease of use and fast results. Good information received.
Hi Felisa,
Thank you for this excellent review! We're happy you found the information you needed. The entire team will be pleased to read what you wrote. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying out this service as they had an opportunity to try it for a very low price for search. I was not ready to commit yet. The search was able to pull up what I needed. So I decided to subscribe for a year. Unfoturneatly, the deal I saw on the splash page was nowhere to be seen. I reached out to customer service and asked it it was still available. Since I acted so quickly, there were able to offer it to me again. The motto of the story is always reach out; you never know what might be available.
Hello William,
Thank you for this fantastic review! We're happy you're delighted with customer service. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What did i just pay for this is information about the car i already know
Hello Yaruel,
Thank you for taking the time to leave us a review. Upon checking, I can see that you've already reached out to customer service, and we apologize for not being able to provide the vehicle owner information you were looking for. The license plate information you entered may be restricted due to the Driver's Privacy Protection Act (DPPA). Our data is sourced from publicly available records provided by state and local agencies and may contain errors or omissions due to legal state restrictions beyond our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Neal,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Helped me resolve the problem quickly! Great customer service.
Hello Hilary,
Your review is greatly appreciated. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and fast. Great price. Lots of information given
Hi Chris,
Thank you for this excellent review! We're happy you found the information you needed. The entire team will be pleased to read what you wrote. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No record of prior maintenance or service which is found w a carfax report
Hello Blair,
Thank you for taking the time to leave a review. I'm sorry our service did not satisfy your data needs. Please be advised that prior maintenance or service is not part of our service. What we can provide is just an estimated cost of the vehicle's repairs and maintenance for the next 5 years.
Please note that your account is active and will renew on May 18,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks for the help. Keeps me safe. The wolf safe thanks
Hello Gracious,
Thank you for the 5-star review! We really appreciate you taking the time to share your experience with us. We prioritize customer experience and satisfaction, and we’re happy to hear we hit the mark for you. So thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There was no information found, as a result of the check!
Hello Ronald,
Thank you for the review. I understand you were having trouble locating the information on our website, and I sincerely apologize for this inconvenience. I can see here that you were running a search for a phone number and I also ran the search on my end and was also unsuccessful. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can confirm that your account has been canceled; our company will no longer bill you. You will still have access to your unlimited searches until May 19,2023. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was a total rip off. I signed up because you said that there WAS a report on the VIN that I searched and then I sign up and you said "Oops. No report." FRAUD.
Hello T,
Thank you for taking the time to leave a review and I'm sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our Live Chat Support to cancel and I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was okay but not accurate at all. They're were things I know that it just didn't have, so not recommend.
Hello Ashley,
Thank you for the review, and I'm sorry that the report you received did not satisfy your data needs and was not accurate. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said I could find out who the owner is but now it's charging me extra to know
Hello Sierra,
We appreciate you taking the time to give a review and my sincere apologies that we could not provide you with the owner of the vehicle you were searching for. Please know that Premium Reports are optional add-on services separate from your subscription. Although the premium report may provide additional information or details, your regular subscription can determine vehicle ownership if it is publicly available, just as the same as premium reports. You can exit the pop-up notification and continue the search without extra fees. Please know that the availability of the data still depends on what was additionally gathered publicly.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mari,
We appreciate you leaving a 5-star review! Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us—and we agree, Jay is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315