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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This did not give me owner information. Then tried to charge me more for VIN info.
I really want to pin some one for causing a accident month ago but totally failed lol
Hello Steven,
Thank you for leaving a 5-star review and I understand that you may be frustrated with the situation. I can see that you have already reached out to our Live Chat Support, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. You were also given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello David,
Thank you for leaving a 5-star review! We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info I received can be found for free. I feel like I have been ripped off.
Hello Michelle,
We appreciate you leaving feedback and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Upon checking, I can see that you were running a search for a License Plate and VIN and we sincerely apologize, but we could not find any additional information on your request within our database.
This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Furthermore, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is canceled so our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They were able to resolve any issues I had. It was done quickly. Very satisfied
Hello Dave,
Thank you for the 5-star review! We're delighted to hear that we were able to address your questions and resolve any issues you had in a prompt manner. Customer satisfaction is our top priority, and we're glad we hit the mark for you.
If you have any further suggestions or if there's anything else we can assist you with, please feel free to reach out. Your feedback is valuable to us. Have a great day, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tom was great! He gave me extensive information, very nice person, very good customer service experience. He was courteous, informed, and answered all of my questions patiently. Highly recommend him as a customer service rep! Gave me a good opinion of your company. Thanks!
Hello Jean,
Thank you for your outstanding review! Tom is one of our best agents. He's courteous and knowledgeable and always provides top-notch assistance to our customers. We appreciate your recommendation and Tom will be delighted to know that you're happy and satisfied with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you! Information was quick and accurate. All the info I needed
Hello Ronald,
Thanks for the awesome review! We're glad that not only you found the information on our website quickly but you're also one happy camper. Delivering reliable and timely information is our priority, and it's just our pleasure that we could assist you to your satisfaction.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had a grate experience and was helpful! I hade some issues and it was sorted out very quickly and easily
Hello Bryan,
Thank you for the 5-star review! We're delighted to hear that you had a great experience and found our service to be helpful. We prioritize customer experience and satisfaction, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful in addressing my request to cancel my subscription after my need was met in the first search.
Hello Debra,
Thank you for leaving us such an excellent review! We are thrilled you had a great customer service experience. We prioritize customer experience and satisfaction, and we're just glad our customer service team assisted you to your satisfaction. Our goal is to ensure a seamless and satisfactory experience for our customers, and we appreciate your feedback.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The free experience suggested I would get a name, the report I got does not have the owner name.
Hello Jason,
Thank you for taking the time to leave a review and my apologies for the confusion and for the inconvenience this has caused you. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Jenny was professional and was able to resolve my inquiry very quickly.
Hello Benedict,
Thank you for the 5-star review! Jenny is always quick in resolving customers concerns and she is an invaluable asset to our team! Jenny will be very glad to hear that you're satisfied and happy with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just ok thought there would be more information in which there wasn't but price qas worth it
Hello Matthew,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on May 23,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Etan,
Thank you for the 5-star review! We're glad you were able to find what you needed using our service. It is our goal to provide customers with the information that they're looking for and we're happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was going to get a nationwide report not just one state. Dont waste your money
Hello Linda,
Thank you for taking the time to leave a review and I apologize for the confusion and any inconvenience this has caused you. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for the services everything I was great …….
Hello Guidel,
Thank you for the excellent review! We are thrilled you loved your experience. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and for choosing our services!
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needed to check validity of law offices. Numerous choices. Knowing how easy it is today to fake any personal information, it still remains a challenge to get a correct profile. Not the fault of infotracer
Hello Steve,
Thank you for taking the time to leave an insightful review. We understand the importance of providing accurate and reliable information and we appreciate your understanding that this issue is beyond our control. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
If you have any further suggestions or if there's anything else we can assist you with, please feel free to reach out. Your feedback is valuable to us. Have a great day, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello John,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Cary,
We appreciate you taking the time to leave a 4-star review and I apologize for any incorrect information you may have encountered. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give me the one traffic violation I'm looking for, just a waste of money
Hello Jennifer,
I’m sorry if our service did not meet your data needs. Please know that we collect data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public sources. Our records have all been collected from public data and may contain inaccuracies. Unfortunately, we can’t guarantee complete or accurate information for every name, phone number, or address because publicly available information varies.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was a great experience the agent help me a lot with subscribing and unsubscribing from my account
Hello Murtaza,
Thank you for the excellent review! We're glad you had a great experience with our customer service. Jay is one of our best agents and I'm pretty sure he'll be glad to hear that you're happy and satisfied with the service.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for leaving a review and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315