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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The information that gave me was a bunch of bull$#*! I could have found anywhere
Hello Kevin,
Thank you for taking the time to leave a review and I'm sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The plate number I gave is not owned by who you said it was.
Hello Rhonda,
Thank you for the review and I'm sorry you are dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste of money. Didn't give no extra info after I paid
Hello Lawrencia,
Thank you for taking the time to leave a review and my sincere apologies our service did not satisfy your data needs. I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Shows bare minimum. You can get this same info for free online!
Hello Crystal,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you were running a search for VIN. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A had a qlitch, and Arron quickly resolved my issue, very professionally.
Thank you again for you kind help!
Hello Teri,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. Arden always provides excellent assistance in resolving customer concerns and she is truly a gem on our team! I'm sure she'll be happy to hear you are satisfied and pleased with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Edward,
Thank you for sharing your feedback. Our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on May 29,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience sucks $#*! because I can't get into my $#*!
Hello Anthony,
Thank you for taking the time to leave a review and I'm sorry to hear about your frustrating experience. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great! Beyond my expectations! Highly recommended!
Hi Vanessa,
Your review is highly appreciated, and thank you for the recommendation! This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had almost all my correct info. Was missing some info on cars and other stuff.
Hello Dean,
We appreciate your feedback and are sorry if you received an incomplete report. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising. Internet advertising states "Search to uncover Owner's Name & Contact Info." Report I obtained does not provide this information. Frank Goff
Hello Frank,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided is not correct or has not been updated
Hello Derenique,
We appreciate your feedback and are sorry that you received outdated information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We would love to improve your experience and assist you with your search.
If you wish, we can schedule a call the soonest you are free, or you can email us at askinfotracer@infotracer.com. Rest assured; we’re here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hello Terry,
Thank you for taking the time to give us a review. Please let us know if you need assistance, especially with your searches. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received an email stating my report is ready. I paid $4.95 for my report even though I had already paid to the website where I originally ordered the report. After I made the Payment, created the account, the report wasn't there. I searched the phone number again and the report had a different last name. This is definitely a scam website.
To you sister
Hello Masooma,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is good to learn about new person in your life
Hello Jessica,
Your review is highly appreciated! We’re happy that you are satisfied with our service. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
From filling in the application to receiving the report was only a matter of minutes. There was a lot of information (phone, education, relations etc), not present in my report which I don't blame sitejabber for. That's the way the person in question operates.
Hello Ken,
We appreciate your feedback and apologize for any dissatisfaction with the report. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We're working hard to improve our international search and services. Please don't hesitate to contact us if you need further assistance. Have a great day, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Leads you on, makes you pay and you don't get the info they promised, and then says you enter wrong info.
Hello Brenda,
We appreciate you taking the time to leave a review and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is already canceled, and you will no longer see further charges from Infotracer. Please let us know if you wish to deactivate your login and unsubscribe.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Adela,
Thank you for leaving a 5-star review! We appreciate you sharing your wonderful experience with us. Providing exceptional customer service and promptly addressing any issues are top priorities for us and we're glad we're able to assist you to your satisfaction.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was buying the $2.95 for unlimited info car checks for a week. Then it turned into a $25 monthly auto expense. Luckily I saw the charge and asked for a refund. They did not want to give it to me but then they did once they saw I never used the product beyond that one day.
Hello Julie,
Thank you for your feedback. Please know we offer a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that expires in seven days and will be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge the terms before payment.
You may check our Terms of Service at https://infotracer.com/terms/.
Upon checking, I can see that you've contacted customer service, and we confirm that we have processed a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, our company will no longer bill you.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience with your website service was wonderful, wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,wonderful,and wonderful.
Hello Harry,
Thank you for your kind words! We're thrilled to hear that your experience with our website service was wonderful. We prioritize customer experience and satisfaction, and we're just glad you are satisfied and happy! Thank you for sharing your experience with us.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Justin,
Thank you for taking the time to leave a review and I'm sorry you are not satisfied with our service. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315