On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The only site that could really provided what I need my respects…. 10 star …. Good job
The under three dollars price tag was well worth what I got. I only need a report for this one vehicle of mine. Therefore, I will not need a monthly subscription. I'm sure for others that the price will be willing to pay that myself. However, I'm very satisfied with my purchase.
Hello Michael,
Thank you for your positive review. We're glad we provided everything you were looking for with our service. We understand that a monthly subscription may not be necessary for your specific needs, and we appreciate your feedback on the pricing. Your satisfaction is important to us, and we're happy that we could meet your expectations.
If you ever need further assistance or have any questions, please feel free to reach out. We're here to help. Thank you for choosing our service, and we genuinely value your business. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
None of the information is available and was not disclosed and the information that was provided is not accurate
Hello Megan,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to make things right and help you get the required information at no extra cost. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My information report was very useful to me. It contained just what I needed. Thank you.
Hi Reyna,
Thank you for this excellent review! We're happy you found the information you needed. The entire team will be pleased to read what you wrote. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was an uneventful car research. Lots of detail still unavailable or missing even with premium search.
Hello Brittany,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Also, Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to make things right and help you get the required information at no extra cost. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wonderfulness ggujnbvgy gg u jnnvgjb. Yyggvbbbn. Vgggb.
Hello Danielle,
Thank you for the five stars! We're happy you're satisfied with the site. We hope that you will also recommend us to others. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't provide full info with subscription. Need to pay for more. Bait and switch.
Hello Amber,
Thank you for taking the time to give us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We're sorry if we could not provide the additional information on the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you've reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Most if the information I was looking for was revealed to me. Though I put in my correct vin I was still told that one number was possibly wrong.
Hello Shannon,
We appreciate you leaving a 5-star review! I'm glad to hear that you found the information you were looking for. I can see here that you were running a search for a VIN, and we were able to provide results. Was there something wrong with the report? I would love to turn things around and make it right if we can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Over charged service for a 7 day trail and monthly membership. There isn't no information provided worth the amount they ask.
Hello Meagen,
Thank you for sharing your feedback. I'm sorry your experience didn’t match your expectations. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I would love to make things right if you give us another chance. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Well since ive only had this account for less than five minutes it is hard for me to leave an accurate rating yet. But so far the first search i have done has showed me far less information than what i have already found on other sites. I will keep looking
Hello Bernadette,
Thank you for leaving a review and we apologize for sending an early survey invite. I'm sorry that your initial experience did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hello Brandon,
Thank you for the 5-star review! We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You guys are actually really great! And accurate! Thank you! Oh and thank you for offering a free trial
Hello Kara,
Thank you for leaving us such an excellent review! We are thrilled to hear that you find our service to be great and accurate. Our goal is to provide helpful and reliable assistance and we're glad you are satisfied and happy with our service.
Regarding the free trial, my apologies for the confusion. Please know that we offer a complimentary preliminary search for all customers, which provides a preview of the potential results that can be obtained through our subscription services. However, it's important to note that maintaining the quality of our information involves various expenses such as access, collections, updates, and sorting, which is why our reports are not available for free. I hope this clarifies any confusion.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got the info I needed quickly and easy access. Thank you
Hello Eddie,
You're welcome, Eddie, and thank you for the 5-star review! We're glad to hear that you got the information you need and that you got it quickly and checking the information was easy for you. Providing easy access and valuable assistance is what we strive for.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Nilsa,
Thank you for the awesome review! We're glad you found the information that you need on our website. We value your time and convenience, so it is our goal to assist and help our customers find the information that they need as quickly as we can.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Deceived….it stated that it would provide the vehicle owner in the initial report for $2.95 but did not. Wants me to pay more for premium report
Hello Merche,
Thank you for the review and I'm sorry we were not able to provide you with the vehicle's owner's information. Please know that Premium Reports are optional add-on services only that are separate from your subscription. Although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports, so you can exit the pop-up notification and continue the search without extra fees.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 1,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was interested only in one-time information. I do not agree to an automatic renewal. Considering that I already provided you with my card information, I notified you right away, even before obtaining any information or setting a password, to CANCEL my original application.
Hello Rick,
Thank you for taking the time to leave a review and my apologies for the confusion. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to know the last two or three owners of a piece of property. Infotracer supplied the current owner's name, but not the last two or three owners.
Hello Candace,
We appreciate you leaving a review. Please know that we can check for the owner's information but we cannot determine or confirm if it is the actual, current, or previous owner. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know the person searched for is on probation and this site claims there is no arrest record for them. This is a scam!
Hello Darian,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lexi,
Thank you for the 5-star review! We're happy to hear that you will use our service again in the future. We strive for customer experience and satisfaction, so your kind words motivate us to continue improving and delivering the best service possible.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said there was a report for a warrant, but there wasnt.
Hello Ricky,
Thank you for leaving a review and my sincere apologies for the confusion and for the inconvenience this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, active court hearings and outstanding arrests/warrants are not presumed to be open to the public as these are ongoing state processes. Although these are not yet available, we can still provide you with previously served and completed court, arrests & warrants records. If you would like to push through with these reports, please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jose,
Thank you for sharing your experience with us! We're happy you found what you needed. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315