On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This web page is amazing it did wvery thing just as it said it would an more hands down the best 3 dollars I have ever spent
This car has Texas plates but that did not show on the search
Hello Natalee,
Thank you for leaving a review and my sincere apologies our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Called to cancel my subscription before the end of the 7-day trial period and was pleasantly surprised with the friendly and professional care I received from Morgan in Customer Relations. No hassle to canceling the subscription.
Hello Larry,
Thank you for the awesome review and for sharing your great customer service experience with our service representative, Morgan! We're glad to hear that your cancellation process was hassle-free and that Morgan provided friendly and professional care. We'll make sure to pass along your kind words to Morgan and I'm sure he'll be delighted to hear that you're happy and satisfied with the service. Your review will motivate him to stay on top of his game!
Have a great day, Larry, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Whole cancellation process was done in the very professional and nice way.
Mr. Chris conducted the process with great manners and based on that we can make conclusion that Infotracer is organization with experience and knowledge.
Hello Lech,
Thank you for sharing your experience with us! We're thrilled to hear that your cancellation process was handled in a professional and courteous manner by Mr. Chris. We prioritize customer experience and satisfaction, and it's wonderful to know that our team member was able to assist you to your satisfaction. Your kind words about Infotracer being an organization with experience and knowledge mean a lot to us and your review reaffirms the hard work we put in every day. So thank you for your kind words, Lech. We count ourselves lucky for customers like you.
Have a great day and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its a lot more info than I've gotten from any other search apps
Hello Jack,
Thank you for the 5-star review! We're thrilled to hear that you found our search app to be more informative compared to other search apps. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your review reaffirms the hard work we put in every day and it will motivate us more to keep working to stay on top of our game! Again, thank you, and have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Jay was a great combination of empathy and professionalism! He offered information in a way that was easy to understand and helpful. I felt he genuinely wanted to help me, which he did, and never made me feel rushed. A great representative of the company and all around wonderful person!
Hello Susan,
Thank you for sharing your superior customer service experience with Jay from our team! It's great to hear that Jay provided a great combination of empathy and professionalism while assisting you. Jay has his way of offering information in a way that was easy to understand and genuinely helpful. Jay will appreciate your kind words about him being a great representative and he is truly a gem to have on our team!
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was unable to obtain any information regarding the phone or email address associated with opening bank accounts in my name. However, my Infotracer team member went out of his way and assisted with searching different databases for the information. Thank you my friend. I highly recommend Infotracer!
Hello Elizabeth,
Thank you so much for the excellent review! We really appreciate you taking the time to share your experience with us and it's great to hear that you will recommend us to others.
Jay is one of our best agents and he always goes out of his way to provide helpful and personalized assistance to customers. He is truly a gem to have on our team! Your feedback will motivate him more to be the best at his job. Again, thank you and we count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It stated that I would be able to obtain the owner information and that is false.
Hello Aleida,
We appreciate you leaving feedback and I'm sorry that we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fantastic! I was stoked to find the amount of information provided in the report it's so great!
Hello Nyssa,
Thanks for the awesome review! We're thrilled that you were impressed with the amount of information provided in the report. We appreciate your feedback, and it motivates us to continue providing valuable content to our customers. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good it was a better than any other tracer ever and it was a inexpensive to use for 7 day subscription thank you very much I appreciate it alot
Hello Zaylah,
Thank you so much for your positive feedback! We're delighted to hear that our tracer exceeded your expectations and that you found it to be better than any other option available. We also appreciate your kind words about the affordability of our 7-day subscription. Your appreciation means a lot to us, and your review reaffirms the hard work we put in every day. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Owner's information was promised in the advertisement but after charging my credit card there was no owner info provided.
Hello Vladislav,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kate,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial search identified that a title had been found for this trailer. Upon payment, and creation of a report, there was no title found. Additionally, I thought I was paying for a single report, then find that you intend to charge me $2.95 on a recurring basis. No thank you. Please close my account.
Hello Gregory,
Thank you for sharing your feedback and I'm sorry that we were not able to provide you with the information that you wanted. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Upon checking, I can see that you were running a search for a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information is old and outdated very disappointed, I feel as though this was a scam.
Hello Dee,
Thank you for leaving your feedback and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing in the report was accurate. Going back 30 years. My husband was killed on his motorcycle on 10/14/22. He filed bankruptcy in 2010. That wasn't on there. He was arrested 20 years ago for speeding and parking tickets that wasn't on there. He was married and divorced. 20 years ago. That wasn't on there. He has leins. They weren't on there. His addresses were wrong and some of the people he was associated with are wrong. And his own kids who are now adults weren't associated with him. They also have him as still alive
False and inaccurate information
Amy Rosario
*******313
Hello Amy,
We appreciate you leaving a review, and I’m sorry for any inaccuracies or missing information in the report. I understand how frustrating it must be not to get the necessary information. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Upon checking, I can see that you’ve already contacted customer service and one of our research experts is working on your request for Criminal and Court Records; you will receive an update within 24-48 hours. Rest assured, we are working on improving our services. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This report help in other ways but did not have any information on who the owner is.
Hello Wayne,
Thank you for the 4-star review and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 6,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Raya,
Thank you for leaving a 5-star review! I'm glad to hear that you find the service great and easy to use! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not super accurate so far. I can enter in emails, names and social security number since it is me.
Hello Robert,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I would like my money back due to not really giving all info. Such as owner info
Hello Antonio,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Joan,
Thank you for your kind words! I'm glad to hear that you found the service to be good and easy to use. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matthew,
Thank you for your awesome feedback! We're thrilled to hear that our web page exceeded your expectations and delivered everything as promised. It's great to know that you found great value in your subscription, and we appreciate your kind words about it being the best three dollars you've ever spent. We prioritize customer experience and satisfaction, so your feedback is truly rewarding. Again, thank you and we look forward to serving you again! Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315