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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Most current info you have is February and it is now June.
I was expecting much more information than I got for the price amount they are asking for.
Hello Teresa,
Thank you for leaving a 4-star review and I'm sorry if the information provided did not meet your expectations in terms of value for the price you paid. I understand how frustrating it must be not to get the more detailed information you were hoping for. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I would love to make things right if you give us another chance. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wrong address and phone number provided.
No other choices were given by you. I phoned that phone number and it was not the person I was looking for. I will be canceling.
Hello Dianne,
We appreciate you leaving a review and I'm sorry for the incorrect address and phone number provided in the report. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I went ahead and processed the cancelation. Rest assured; our company will no longer bill you. The payment made will allow you access until June 14,2023. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found all the information I needed on the truck. It was a very efficient process and didn't cost an arm and a leg.
Hello Douglas,
Thank you for the awesome review! We're delighted to hear that you found all the information you needed and that the process was efficient for you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help, and we appreciate your business!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just started, really hard to say much at this point in time.
Hello Kandi,
Thank you for the 5-star review and we apologize for sending an early survey invite. I can see that you've contacted our Live Chat Support for a report. One of our research experts is now working on it to gather the necessary details. You will receive an update within 24-48 hours.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave me the information I was looking for. It was given at a fair price so I am happy with using this service.
Hello Clint,
Thank you for taking the time to leave a positive review! We're glad that you found the information you were looking for on our website. It is our goal to offer our customers valuable and reliable information at a fair price, so we're delighted that you're satisfied and happy with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help, and we appreciate your business!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received some relevant information, but was only up to 28k miles. What happened to the rest of the mileage? The vehicle has 150k miles. 130k unreported?
Hello Craig,
Thank you for the review and I'm sorry our service did not meet your data needs. I understand your concern regarding the missing mileage between the reported 28,000 miles and the actual 150,000 miles on the vehicle. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account.
Please be advised that your account is active and will renew on June 13,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not any more info than I could get from a simple google search so a waste of money
Hello Robert,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on June 13,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied that is not the registered owner of the vehicle
Hello Shawna,
I appreciate you leaving a review and I'm sorry that we were not able to provide you with the vehicle's owner's information. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello John,
We appreciate you taking the time to leave a 4-star review! Thank you for sharing your experience with us. We're glad our representative was friendly and made an effort to assist you. However, my sincere apologies you did not find the information you were looking for. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your report showed no divorce record found - and I'm the one who divorced her! Yikes. Useless. Cancelling immediately.
Hello Eric,
Thank you for the review and I'm sorry you are dissatisfied with the report you received. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account has been canceled; our company will no longer bill you. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315.
I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not like the auto-renew, but was easy to cancel
Hello Jonathan,
We appreciate your feedback and are glad you found it easy to cancel the service. We understand that auto-renewal can sometimes be inconvenient for our customers, and we're sorry for any inconvenience it may have caused. We always provide an Order Summary with a checkbox for the customer to acknowledge the terms before payment. We also state the subscription details, including that customers will be billed for a monthly subscription if a customer does not cancel during the 7-day trial period.
You may check our Terms of Service at https://infotracer.com/terms/.
Please don't hesitate to reach out if you have any further questions or need assistance. We're here to assist. Thank you again for choosing our service and for sharing your experience. Have a great day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very simple online process and had a result within minutes!
Professional and experienced!
Hello Sandro,
Thank you for your review and for choosing our service. We're thrilled that you had a positive experience with us and that our online process was simple and efficient. Our team takes pride in providing professional and experienced service to our customers.
We strive to be straightforward and results-oriented. We understand the importance of delivering accurate and timely information to our customers. We're glad you found our service effective compared to other options that may not have met your expectations.
If you ever need assistance or have questions, please don't hesitate to reach out. We're here to help you. Thank you again for your feedback and for trusting us with your search. Have a great day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good info on my car but not what I needed. Grateful it only cost 2.95
Hello Cheremie,
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad you found the information about your car helpful. We apologize if it did not fully meet your specific needs.
Please be aware that our service focuses on providing publicly available information related to vehicles, such as Title Issue Date, State, Status (Current or Historical), Mileage, and VIN. Unfortunately, providing the title number is not yet part of our service. To learn more about our service, visit this link: https://infotracer.com/faq/.
We went ahead and processed a refund of $2.95. Please expect this to reflect in 3 to 5 business days. Rest assured; we will be improving our services and become better in the future. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Perfect thank you so much I really appreciate it. The information was provided.
Hello Rukjai,
Thank you for sharing your experience with us! We're happy you found what you needed. We work hard to meet your expectations and are glad we succeeded. If you need anything else, please feel free to contact us anytime.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Contacted them to cancel subscription I didn't remember making and they did quickly and efficiently
Hello Patricia,
Your review is greatly appreciated. We're happy you're satisfied with the quick assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Use their services and due to the nature of my search, was not able to find what I was looking for. I used the 7 days trial option and cancelled a day after using the service. Info Tracer lived up to their policy and allowed me to cancel the subscription as per their terms. Reached out to customer service to make sure my subscription was terminated and they followed up with a call back.
This is probably the first time that I come across a web base service that live up to their term.
Hello Stephan,
Thank you for taking the time to share your feedback with us. We appreciate your experience and understand that not all searches may yield the desired results because we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We're glad that our cancellation process and customer service met your expectations. We strive to uphold our policies and provide a user-friendly experience. We aim to ensure that our customers interact seamlessly and satisfactorily with our services. Your satisfaction is important to us; we value your trust in our service and appreciate your recognition of our commitment to honoring our terms.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No thank you hajsbdjdnbdod d ska nsnd FMD snakes dnd
Hello Chassity,
Thank you for taking the time to leave a review. I can confirm that your account has been canceled; rest assured our company will no longer bill you.
Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible experience blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah
Hello Daniela,
Thank you for the review and I'm sorry to hear that you had a bad experience. I can see here that you were running a search for a VIN, and we were able to provide results. Was there something wrong with the report? I would love to turn things around and make it right if I can.
Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got everything I was looking for and more. Will definitely be using this site for any future searches. Thanks!
Hello Tyrsa,
Thank you for your positive review! We're happy to hear that not only you found the information you were looking for on our website, but you also had a great experience and that you plan on using our site for future searches. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberlee,
Thank you for the review and I'm sorry for the outdated information provided. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 14,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315