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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Says no criminal record, but there is one and I believe it would be fine with "premium" which was just very misleading when I originally made my search
I requested owner info. You stated you had the info. The report is essentially blank.
Hello Michele,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This didn't show me anything like they made it sound like.
Hello Cary,
We're sorry that you could not find the information on our site. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was very pleased that Helen was able to handle my situation in a timely manner and to my complete satisfaction. Helen represents infotracer very professionally.
Hello James,
Thank you so much for your positive feedback about Helen! We're glad that she was able to handle your situation promptly and to your complete satisfaction. It's fantastic to know that Helen represented InfoTracer professionally and left a positive impression on you. We will make sure to pass along your kind words to Helen, and your feedback will motivate and encourage her to continue providing exceptional support.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help and ensure that you have a seamless experience with InfoTracer.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Perfect site with direct links and all the info I needed
Hello Kisha,
Thank you for the awesome review! We're happy that our site provided exactly what you needed and more. It's fantastic to know that you found our platform to be perfect, with direct links and all the information you were seeking. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. It's incredibly rewarding to receive such positive feedback. Again, thank you for your kind words, Kisha.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading about what information would be provided
Hello Michael,
We appreciate you taking the time to leave a review and we apologize for any confusion or misunderstanding regarding the information we provide. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see here that you were running a VIN search. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I like how easy this is to use. I like the detailed information.
Hello Darrell,
Thank you so much for your positive feedback! We're thrilled that you find our website easy to use and that you appreciate the detailed information we provide. Our goal is to create a user-friendly experience for our customers, and we're glad you've found it to be so. Again, thank you and we really appreciate you taking the time to share your experience.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I knew the make and model already, I needed the owners name. It seems the only way to get that is to go tot he DMV... waste of money.
Hello Brittney,
Thank you for taking the time to leave a review and my sincere apologies that we could not provide you with the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve tried searching for it on my end but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 16,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to get my report, immediately for a very reasonable price. Should have read the fine print, better, to realize it signed me up for a monthly membership. I was able to go through a process to cancel...just took me a bit. I only needed this one report and may use 'as needed', again, but not a monthly membership.
Hello Andrea,
Thank you for leaving a 5-star review! We really appreciate you sharing your feedback with us, and we're glad to hear that you found our service great and were able to obtain your report immediately at a reasonable price.
We apologize if there was any confusion regarding the membership aspect. We understand that it's important for our customers to have clarity on the terms and conditions. We appreciate your suggestion of having better visibility or clarification about the membership details in the fine print, and we'll take that into consideration to improve our customer experience. We're glad to hear that you were able to go through the cancellation process, although we apologize for any inconvenience it may have caused you.
Again, thank you and if you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't find everything, but it's whatever. I just needed to see a couple things. I'm done with your service. Thankyou
Hello Stacey,
You're welcome, Stacey, and thank you for taking the time to leave a review. I'm sorry you didn't find everything you were looking for on our website. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received my information very quickly and was satisfied with their efficiency
Hello Debra,
We appreciate you leaving a 5-star review, Debra! We're happy that not only you received the information you needed quickly but that you were also satisfied with our efficiency. We value your time and your convenience is our business so we strive to deliver results efficiently without compromising on quality. We prioritize customer experience and satisfaction, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It provided all the info I needed for charities query in tech
Hello Andre,
Thank you for the 5-star review! We're glad that the information provided in our layout was easy to read and contained all the information you needed for your charity's query in the tech sector. Our goal is to present information clearly and concisely so our customers can easily find what they're looking for. We're happy we were able to assist you to your satisfaction.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the information I needed Thank you very much. Encontré la información que necesitaba para la compra de un carro muchas gracias
Hello Jose,
Thank you for your kind review! We are very happy to know that our service was useful to you and that you were able to find the information you needed for the purchase of your car. We prioritize customer experience and satisfaction, and we're just glad we were able to assist you to your satisfaction.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not provide the promised information. Charging money for what?
Hello Victor,
Thank you for the review and I'm sorry that we were not able to provide you with the information that you wanted. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 15,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good nothing worked for me then you have todo this with so many words and I have not n the o say
Hello Mittie,
Thank you for taking the time to leave a review and I'm sorry you didn't get what you needed from our service. This is not the kind of experience we wanted you to have. I can see here that you have already reached out to our Live Chat Support for an email report, and we tried to look for more information but were unsuccessful. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please be advised that we tried to rebill you with the monthly membership, but for some reason, it's declined. Your access expired last June 2,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent experience and affordable, got all the car information I needed.
Hello Sameh,
We appreciate you taking the time to leave a 5-star review! We're glad that you had an excellent experience and found our service quick, affordable, and able to provide you with all the car information you needed. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a close accident with a driver and wanted to report them, and I also wanted to see if I could find any more information to tell the police about this vehicle since I didn't know the year or anything like that. Thanks to this service, I at least know the year, but it said the owner information would be in the paid report. It was not, so I contacted customer service who informed me that the drivers name is simply not available for the plate that I searched and I kindly asked if I could have a refund back on my account here since there wasn't much of anything on that particular report. (Nothing that wasn't already free knowledge) She refunded it back to my card instead! It was so very kind and though I believe she said she closed my account, I hope she didn't because I will be back here again just because of how friendly and helpful Jane was with me. She needs a raise! I will tell anyone who wants to report an aggressive driver to come here to find out the car information to be able to report them. You're saving lives! Thank you!
Hello Jamie,
We appreciate you leaving a 5-star review! Thank you for sharing your experience, and we're thrilled to hear that Jane provided you with exceptional assistance. We apologize that we were not able to provide you with the vehicle's owner's information. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We're glad that Jane was able to process a refund for you, even though it was mistakenly refunded to your card instead of your account. We value your feedback, and we'll make sure to recognize Jane for her outstanding customer service. Rest assured that your account will remain open, and we'll be more than happy to assist you in the future. So thank you for your kind words and we're glad to hear that you will recommend us to others. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report does not show the person's name as promised in the preview. Please cancel my subscription.
Hello Marcia,
We appreciate you taking the time to leave a review and I'm sorry that we were not able to provide you with the information that you wanted. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello James,
Thank you for leaving a 5-star review! We're glad that you received all the information you needed and found our service fast and easy to use. It is our goal to provide a seamless and efficient experience to our customers and we are pleased you are happy and satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help, and thank you for choosing us!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The lady on the phone spoke very well
She helped me out greatly
I wish her a nice day
Her voice was polite and clear
Hello Emily,
Thank you so much for your kind words! We're glad to hear that Madison, the lady you spoke to on the phone provided excellent assistance and made a positive impression on you. Madison consistently stands out as one of our top-performing agents, consistently going above and beyond to provide exceptional assistance to our customers. She is truly a gem to have on our team! We will make sure to pass on your kind words and well wishes to her. Again, thank you for your kind words and we really appreciate you taking the time out to share your experience with us.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
I sincerely apologize if you could not find the information you were looking for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315