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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use and efficient to retrieve the information at reasonable costs.
Hello Alexis,
Thank you for the 5-star review! We're thrilled that you found our service easy to use and efficient in retrieving information. Our goal is to ensure that our platform is user-friendly and provides quick access to the information you need. We also understand the importance of keeping costs reasonable, and we strive to provide value for our customers. So thank you for your positive review. Your review reaffirms the hard work we put in every day, and the whole team will be happy to hear that you're satisfied and happy with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fixed my issue in 24 hours and got a personal phone call. Thanks
Hello Mike,
You're welcome, Mike, and thank you for the 5-star review! We really appreciate you taking the time to share your experience with us. We're thrilled that we were able to resolve your issue within 24 hours and that you received a personal phone call. We prioritize customer experience and satisfaction, and we're happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast, comprehensive, easy to use. Easy to pay with multiple options, Pay Pal is a good choice
Hello Robert,
We appreciate you taking the time to share your positive feedback about our VIN search service. We're glad that you found it fast, comprehensive, and easy to use. Our goal is to provide a seamless and efficient experience for our users and we're glad you're satisfied and happy with the service.
We're also glad to know that you found our payment options convenient, particularly the availability of PayPal. We offer multiple payment methods to ensure a smooth and secure transaction process.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information returned to me was completely inaccurate. It made for a very embarrassing and unprofessional situation.
Hello Jesse,
Thank you for leaving a review and I'm sorry you are dissatisfied with the information you received. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 20,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was mislead into thinking it was 2.95 for a 7 day trial and now i'm being charged 24.95
Hello Justin,
I'm sorry for the confusion and for the inconvenience this has caused you. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
After reviewing your account thoroughly, no cancellation request was made before the end of your trial subscription which is why the monthly fee of $ 24.95 was automatically charged.
Nonetheless, I went ahead and canceled the account. Rest assured, our company will no longer bill you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very happy to have found infotracer! Saved me lots of time of hiring a PI To see who my gf was talking to! Not happy with what i found. Bonus points though for infotracer!
Hello Morris,
Thank you for the awesome review! We're glad that you found Infotracer to be a simple, quick, and efficient tool. Our goal is to provide a user-friendly experience that saves you time and effort. Your review reaffirms the hard work we put in every day, so thank you for your kind words. It will inspire us to keep on improving.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a lieing app same thing u pay see before u pay is the same u get when u pay false advertising
Hello Allen,
We appreciate you leaving a review and I'm sorry our service did not satisfy your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good at all, Biggest waste of money there is. If you know the car, thats all you need. Other than that, they don't give you any information.
Hello Mike,
I appreciate you leaving a review, and I’m sorry our service did not satisfy your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information it had was correct up to date and definitely more inclusive and details than other sides of its type.
Hello Malachi,
Thank you for the 5-star review! We're glad to hear that you found the information provided to be correct, up-to-date, and more inclusive and detailed compared to other similar sources. Our goal is to provide accurate and comprehensive information to our customers and we're happy you are satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The process was simple and the results were nearly instantaneous. Also much more thorough than other similar services. Highly recommend!
Hello Maria,
Thank you for your positive feedback! We're glad that you found the process quick, and easy, and that the results were nearly instantaneous. We prioritize customer experience and satisfaction, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I spent about $20 and still did not get the owner information on a license plate. I won't be using this site anymore.
Hello Dingess,
My sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for an address and all i got was the city
Hello Corey,
I apologize for any inconvenience this has caused you. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 19,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for information that said it included owner, only for it not to include owner
Hello Laken,
We appreciate you leaving feedback and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Contacted Helen at customer service and she was very friendly and helpful with my requests.
Hello Leslie,
Thank you for the 5-star review and we're glad to know that your experience with customer service was positive and that Helen was able to assist you with your requests in a friendly and helpful manner. Providing excellent customer service is our goal, and we're happy that Helen was able to meet your expectations.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not bad, but I do not want it anymore I jusr want to cancel my subscription so it's no raking money out of my bank
Hello Aaliyah,
Thank you for the review. Upon checking, I can see that you’ve reached out to our Live Chat Support to cancel and I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Tera,
Thank you for the 5-star review! I'm glad to hear that you found the service to be helpful and easy to use. We work hard to meet your expectations and are happy to hear we hit your mark. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I appreciate your assistance in this matter but i will positively no longer require any further assistance-any further charges to my credit card will require me to get assistance from my card company
Hello Mark,
Thank you so much for your wonderful feedback! We are happy to hear that you are satisfied with our service. We can confirm that your account has been canceled; our company will no longer bill you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Full unlimited acess report not furnished, not as stated. Please refund my payment ASAP
Hi Chad,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
I look forward to hearing from you,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm looking up WI license plate and it shows 4 owners in other states and not WI. It's a WI plate not TN or NY
Hello Kristi,
We appreciate your feedback and are sorry that you received inaccurate information. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Megan,
Thanks for the awesome review! We're very happy that you consider us the best in the business. We work hard to provide a top-notch search engine experience, and it's incredibly rewarding to know that we've met your expectations. Our goal is to deliver comprehensive and relevant information to our customers, all in one place to make your search process as seamless and efficient as possible. It's great that you've found the information that you need on our website. We appreciate you taking the time to share your experience with us.
Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315