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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an inquiry with a refund due to me not reading fully the terms and agreements for a monthly recurring fee and the representative helped me get my money back and prevented further charges. Quick and easy and great experience. Thank you!
Hello James,
Thank you for the five stars! Please let us know if you need further assistance, especially with your searches. Rest assured; we're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Data I received not upto date out by 10yrs.
Disappointed. Hopefully will up date correct detail. A shame I went on another site and paid pennies compared to this site. Hopefully Updates will arrive.
Hello Leilani,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wanted to make sure my son didn't have a warrant on him for his arrest.
Hello Barbara,
Thank you for taking the time to leave us a review. Please know that Active or outstanding arrests and warrants are not presumed open to the public as these are ongoing state processes. Although these are not yet available, we can still provide you with previously served and completed court, arrests & warrants records. In the meantime, please request access to further updated records from your nearest County court or Sheriff records.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They gave me a refund after my report didn't have the info I wanted.
Hello Chris,
Thank you for taking the time to provide your feedback and rating our service five stars. We genuinely appreciate your support.
We apologize for any inconvenience you experienced when your report did not contain the desired information. Our team strives to ensure that our customers receive accurate and comprehensive information, and we understand how frustrating it can be when expectations are not met.
We are pleased to hear that our customer service team was able to assist you and provide a refund. We believe in providing excellent customer support and are glad we could resolve the issue to your satisfaction. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good experience all around very helpful and good to know
Hello Julian,
Your review is greatly appreciated! We're happy you're satisfied with the site. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information readily available online is missing even in your premium report. I wouldn't mind paying $2.50 for you to grab the information for me, but $15 for something I could have done a better job at is just a waste of money.
Hello Serjik,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To know more about the services we offer and where we get data from, please visit this link:
https://members.infotracer.com/customer/faq.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The data you have is not complete. There is a lot of erroneous and missing information. Example, not showing any marriage history, not showing drivers license info, etc. This report is for my sister. She's not very pleased with the information missing and it being inaccurate.
Hello Sonya,
We appreciate your feedback and apologize for any dissatisfaction with the report. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To know more about the services we offer and where we get data from, please visit this link:
https://members.infotracer.com/customer/faq.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far I feel scammed- when I'm looking at your website and enter an email address, your little graphics run and say "searching for information... IP address found! (flashes numbers)... address located!~... etc, etc...
BUT THEN after I PAY and run the EXACT SAME EMAIL again, it tells me "sorry, we can't find any information on...'
SO YOU LIED TO ME WHEN YOU SAY "REPORT PREPARED " and all that bull$#*!?
Hello Peggy,
Thank you for leaving a review, and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Searching for warrants. You said there were warrants or criminal charges, and there were none. Looking for individual in Midlothinan TX and have provided multiple other people not related.
Hello Carol,
Thank you for leaving us your review, and we're sorry you could not find the information on our site. All customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member's area based on the same search parameters.
Please know that Active or outstanding arrests and warrants are not presumed open to the public as these are ongoing state processes. Although these are not yet available, we can still provide you with previously served and completed court, arrests & warrants records.
If you're interested in the reports we can provide, please get in touch with us at askinfotracer@infotracer.com. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No mention was made of rust or water damage. Mechanic recently saw major rust and frame damage, which makes the car dangerous. Disappointed that this was not disclosed.
Hi Anne,
We apologize for any inconvenience caused by the lack of information regarding rust or water damage in the vehicle history report. We understand the importance of such information when evaluating the condition and safety of a car. Please know we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We would love to improve your experience and assist you with your search. If you wish, we can schedule a call the soonest you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We are looking forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easy to use and sheep, but I checked my own vehicle and found history was not very accurate
Hello James,
We appreciate your feedback regarding our service's ease of use and affordability. We apologize for any inconvenience caused by the accuracy of the vehicle history information you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Moreover, all materials and information available are provided "as is" and "as available" without warranties, either expressed or implied, including merchantability and fitness warranties for a particular purpose. Rest assured, we will be improving our services in the future.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not have the info I was looking for and only found out after I paid. Basically stole my money
Hello John,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
I have also searched to see if I could help yield the additional information you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's been grate.It's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grateIt's been grate
Hello Shirley,
Your review is greatly appreciated! We're happy you're satisfied with the service. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So so just don't need it and I don't like have to do all of this just to cancel a stupid subscription
Hello Andrew,
Thank you for taking the time to leave a review, and we apologize for any confusion or inconvenience caused regarding the cancellation process. We want to clarify that completing a survey is not required to cancel your subscription. We apologize if this was not communicated clearly.
I have canceled your account. Rest assured; our company will no longer bill you. The payment made will allow you access until June 23,2023. I would love to improve your experience and get the chance to make this right. If you have the time, please give us a call or send an email to askinfotracer@infotracer.com.
I look forward to hearing from you,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I requested information about a vehicle. The vehicle was involved in a collision with a car that I own. I did not get the driver's information.
Hi Cletus,
We apologize for any inconvenience you experienced regarding the lack of driver information about the collision involving your vehicle. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The best site ever I had an amazing experience just the best
Hello Andrew,
Thank you for leaving us such an excellent review! We're thrilled that you had a fantastic experience and consider this site the best. It's great knowing you found the feedback helpful and appreciated the positive reviews. We appreciate you taking the time to share your positive experience with us so thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Necesito mirar si hay un Acta de matrimonio
Hello Santiago,
Thank you for leaving a 4-star review! Please know that full record contents, documents, and certificates for marriages and divorces are regarded as confidential files and can only be retrieved from your local courthouse. Nonetheless, I can certainly check our database for publicly available information, which could include the names of the couple, marriage/divorce dates, county, and state of official registration. If you want to proceed with this, please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only bought it because I needed a picture & the initial report indicated that there was one.
Hello Jason,
We appreciate you leaving a review and my apologies for the confusion and for any inconvenience this has caused you. I understand your disappointment that the report did not contain the picture indicated in the initial report. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services. Please know that the availability of the report or information depends on whether it is publicly displayed or tagged as private/confidential.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Absolute rip off. Nothing useful on the report. We already know the information that was listed here. Waste of time & money.
Hello Amanda,
Thank you for the review and I'm sorry you are dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joshua,
Your review is greatly appreciated. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315