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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was led to believe it would say the owner's address and whether the car was operable or not
Was searching for car historĂes to purchase myself a car and infotracer was just what i needed to make sure i pay for the value of the car.
Hello Juan,
Thank you for the awesome review and for sharing your positive experience with our website! We're thrilled that Infotracer was exactly what you needed to ensure you're paying the right value for the car you wish to purchase. We're glad that our service provided you with affordable and reliable car history information.
We appreciate your feedback and are happy to know that you had no complaints about your experience with us. We prioritize customer experience and satisfaction, and we're pleased to hear that we met your expectations.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The overall experience was great - easy to use and information presented was in a clear format and thorough. However, some of the information was dated and old. Thanks.
Hello Wendy,
You're welcome, Wendy, and thank you for your kind words about the service. We're glad that you found it easy to use and that the information was presented in a clear and thorough format. My sincere apologies for the outdated information. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great for pre employment screening
Also a security option if you have staff that steal of you a d was recommended to us by authorities as the wite is continuing to evolve and update.
Don't think you will be able to stalk someone as that's not what it's for,we would want our information to be private, if you find information it may give a user name or an address. This is som3thing I worry about but i like the fact everyone has to register for the service for records ie if you had bad intentions
This is monitored by the company which is also reassurance,I searched my self and user names came up and also searched for a staffemeber that stole.of us and were able to locate a username that we passed on to authorities.
Nothing more than what would show up on google but instead of going through 900 pages and websites it's all here
Hello Cal,
Thank you for the 5-star review! We're glad that it has been useful for pre-employment screening and as a security option for identifying potential issues with staff members.
We understand your concerns about privacy and the importance of keeping information secure. While the service aims to provide comprehensive information, it is designed to respect privacy and is not intended for stalking or any malicious activities. The purpose is to assist users in accessing relevant information efficiently and conveniently.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All of your vehicle information I have checked thus far is inaccurate! I verified this by looking up my own vehicle. I am very disappointed and want to cancel my order
Hello John,
Thank you for taking the time to leave a review and I'm sorry you are dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Nonetheless, I have successfully canceled your account as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until June 27,2023.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Isaiah,
Thank you for leaving a 5-star review! We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was mislead to believe I would receive a name of the owner
Hello Hannah,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cant find plate 2717rb any where and i got a toll invoice for it trying to find out if someone stole my identity
Hello Victoria,
We sincerely apologize if we could not provide additional information on the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided was not current, subject vehicle was transferred into CA in 2013, info provided is for previous owner.
Hello Scott,
We appreciate your feedback and are sorry that you received outdated information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Service was excellent, as advertised and fairly priced. Easy to cancel at any time, if desired. Would highly recommend.
Hello Peter,
Thank you so much for taking the time to provide us with a 5-star review! We truly appreciate your kind words and recommendation. We are delighted to hear that you found our service excellent and that it lived up to your expectations. Providing a reliable and valuable service to our customers is our top priority, and we are thrilled that we were able to meet your needs.
Once again, we thank you for your support and for recommending our services. Please do not hesitate to reach out if you have any questions or need further assistance. We look forward to serving you again in the future. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Data not organized well or too much data, can't find what I am looking for
Hello William,
Thank you for providing your feedback regarding our data organization and the amount of information supplied. We apologize for any difficulties you experienced finding the specific information you were looking for.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You offered a vehicle report and you really don't provide what you offer. Especially accident report.
Hello Alfred,
Thank you for taking the time to leave a review and my sincere apologies for any confusion or disappointment you experienced with our vehicle report service. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see here that you were running a VIN search, and I sincerely apologize, but we could not find any additional information on your request within our database. It could be that VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wasn't provided with any information about the individual who is stalking me.
There was 0 information available. However, prior to me paying. The *** made it appear as if there would be helpful information that I could view that would give me better insight about who this individual really is.
Hello Stephanie,
Thank you for taking the time to leave a review and I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As a DPSST Certified, licensed security officer in Portland, Oregon, I was able to get the name of the owner of an abandoned vehicle on my clients property and resolve the 3 month long mystery!
Hello James,
Thank you for your awesome review! We're thrilled that our service was a great source of information for you. It's great to know that we were able to assist you in resolving a three-month-long mystery regarding the owner of an abandoned vehicle on your client's property. We understand the importance of obtaining accurate information in your line of work and we're happy that our service could provide you with the name of the vehicle's owner, enabling you to bring a resolution to the situation.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Exactly the info I was looking for in a matter of seconds! This app actually generates the content describe in the initial outline of reports
Hello Robin,
Thank you so much for leaving a 5-star review! We're thrilled that our app was able to provide you with the exact information you were looking for in a matter of seconds. It's great to hear that our app was able to generate the content described in the initial outline of reports. We work hard to meet expectations like yours, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We are always here to help.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was goodI certify that this review is based on my own experience and that I am in no way
Hello Lucky,
Thank you for your feedback, and we're glad that you had a good experience. We appreciate your certification that this review is based on your own personal experience. It helps ensure the authenticity and credibility of your review.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We are always here to help.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found out all I needed to know. I was able locate individuals I wanted to. In fact I was able to reconnect with some old friends I was also able to get information on Navy reunions of ships and boats I served on.
Hello Chuck,
Thank you for your wonderful feedback! We're thrilled that you found all the information that you needed on our website. It's great to know that you were able to locate the individuals you were looking for and reconnect with old friends. We're glad that our service played a part in reconnecting with your old friends as well as your fellow servicemembers. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted owner info. This gives me nothing. Rip off!
Hello Timothy,
My sincere apologies that we could not provide you with the owner of the vehicle you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed a vin search for a car I wanted to buy. Then I put my own cars in there. Really not accurate so I'm not sure I can trust the information. Did a people search on myself too. Very inaccurate. Wrong old phone numbers, email addresses of people that aren't me. Pictures and videos of people with the same name but clearly not me.
Hello James,
We appreciate you taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched for my own records. You practically have no accurate information.
Hello Frederick,
We appreciate you taking the time to leave a review, and we apologize for any inconvenience caused. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
We still want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Candice,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315