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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hello Luis,
Thank you for the 5-star review! We are glad that all the requested information has been provided and is up to date. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything that I needed was received in a well positioned orderly fashion. Up to date and complete
Hello Edward,
Thank you for your excellent feedback! We are thrilled that our service met your expectations and that you received everything you needed in a well-positioned and orderly fashion. It is great to know that we were able to provide you with up-to-date and complete solutions. Your review reaffirms the hard work we put in every day so thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Five star very satisfied with results. Cancel as soon possible
Hello Adriene,
Thank you for the 5-star review! We are thrilled that you are very satisfied with the results. We prioritize customer experience and satisfaction, and we're glad you're a happy camper!
I can see that you’ve already reached out to customer service and I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great website used to look up people to see who they really are
Hello Joshua,
Thank you for sharing your positive review! I'm glad you found the website helpful for looking up people and gaining insights into who they really are. Our goal is to provide our customers with comprehensive information, and we're happy you found the information you need on our website!
I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 3,2023.
Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jan,
Thank you for leaving a 5-star review! We're glad to hear that you found the information that you need on our website. Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 3,2023.
Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info Tracer gave a thorough and accurate report on the vehicle I was looking to purchase. The report made me feel confident in my purchase.
Hello Julia,
We appreciate you leaving a 5-star review! We're glad that Info Tracer provided you with a thorough and accurate report on the used vehicle you were considering. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. The whole team will be happy to read what you wrote so thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Requested information about myself. I was surprised by the result. I have already forgotten many events myself.
Hello James,
Thank you for the positive review, James! I'm glad to hear that you had a pleasant experience! It can be quite surprising and interesting to receive information about oneself, especially when it includes forgotten events or details. We're thrilled that you were able to retrieve information on our website!
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info not current. I own this vehicle and there has been two titled owners since including me. Incorrect
Hello Randy,
Thank you for taking the time to leave a review and I'm sorry you were dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on July 3,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased a used car online and when it was delivered there were 5 lights lit on my dashboard, engine, abs, brakes, etc. I wanted to know if car had been salvaged. Info was very fast and informative.
Hello Robert,
Thank you for the 5-star review and I'm sorry to hear about the issues you experienced with the used car you purchased online. However, I'm glad to know that the information you received was fast and informative. We prioritize customer experience and satisfaction, and we're delighted that not only you found the information you needed on our website but you're also satisfied with the service!
I can see that you’ve reached out to customer service and I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I requested the owner of the vehicle. It would only give the vehicle information. Then it wants me to keep paying for more info. Not impressed
Hello Wanda,
I'm sorry that our service did not satisfy your data needs. Please know that Premium Reports are optional add-on services separate from your subscription. Although the premium report may provide additional information or details, your regular subscription can determine vehicle ownership if it is publicly available, just as the same as premium reports. You can exit the pop-up notification and continue the search without extra fees. Please know that the availability of the data still depends on what was additionally gathered publicly.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on July 2,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not at all what I was looking for with information
Hello Courtney,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to make things right and help you get the required information at no extra cost. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I can't log in and never received a username and or password so I'm really surprised you are asking For a review! Wow
Hi Del,
We apologize for the premature survey and that you have difficulty logging in to your account. We want to turn things around and assist you. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It went good i got the info i needed because i got car and a ticket for it even though i didn't have the car yet so i got the info i needed
Hello Ernesto,
Thank you for the 5-star review and for sharing your experience with us. We're glad that you were able to obtain the information you needed, even though you didn't have the car yet. We prioritize customer experience and satisfaction, and we're delighted you're satisfied with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All the info I would ever need to look up is on this app. I love that.
Hello Austyn,
Thank you for your amazing review! We're thrilled that our app provided you with all the information you needed and that you had a great experience using it. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ran a Vin and it provided all the info I needed. Would use it again if I ever have questions about a vehicle.
Hello Wayne,
Thank you for the 5-star review! We're thrilled to hear that our service was able to provide you with the information you needed quickly and efficiently. We're glad that our VIN search feature met your expectations and provided you with the necessary details. We would be more than happy to assist you again in the future if you ever have further questions about a vehicle.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very nice. Excellent and easy to use. Great information and quick search. I 9
Hello Wilson,
Thank you so much for your excellent review, Wilson! We're glad that you had an excellent experience using our service and that you found it easy to use. One of our top priorities is to provide our customers with a seamless experience, and we're delighted that you found our platform easy to use. It's also great to know that you were able to quickly find the information you needed.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service, easy to use, and provided the information i needed
Hello Bradley,
Thank you for your positive review! We're delighted that you had a great experience using our service. We're thrilled to know that our platform was easy to use and that it provided you with the necessary information you were seeking. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My overall experience was really good. The information I was looking for was available and easy to get to.
Hello Joseph,
Thank you for leaving a 4-star review and for sharing your positive overall experience with our service. We're thrilled that you found the information you were looking for easily accessible and that you had no real problems with the report provided. We prioritize customer experience and satisfaction, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only used for the trial period. It worked great for what I needed to find. Wish I could afford to keep the service active. My problem is that I would probably only use it maybe once or twice a year.I Would and have recommended to others.
Hello David,
Thank you for sharing your positive experience with our service during the trial period. We're glad that it worked well for your needs and that you found it helpful in verifying the ownership of the car you purchased. We also appreciate your recommendation of our service to others. Word-of-mouth referrals mean a lot to us, and we're grateful for your support.
We're sorry to hear about the situation you encountered with the car purchase. It's unfortunate that you were not able to use our service prior to the purchase, but we're glad to know that you were able to cancel your account without any issues.
If you ever find yourself in need of our services in the future or if you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Liane,
Thank you for taking the time to leave a review and I'm sorry you did not find the information you were looking for. Upon checking, I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315