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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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This is a bait and switch site. They draw you in, but never give you the information you are looking for without buying into yet another plan.
I purchased a report based on the advertised information that I would be able to the vehicle owner info, but this report does not have the info advertised. I am needing this info to file a police report.
Hello Nina,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. Since we could not provide the needed information, I processed a refund of $9.95 (Single Premium Vin Report). Please expect the funds to reflect in 3 to 5 business days.
Upon checking, your account is still active. And if you wish to cancel, you may call us at your most convenient time, or you can reach out to us via email at askinfotracer@infotracer.com. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very limited information provided, not exactly what I want
Hello Garret,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Im very happy with the service. And the level of professionalism was a top notch!
Hello Oscar,
Thank you so much for your kind words and positive feedback! We are thrilled that you are very happy with our service and that our level of professionalism met your expectations. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You show nothing about the email address that I want to get information
Hello Ufuk,
We appreciate you taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I know how frustrating it must be not to get the information that you need. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good in and out quickly and trial price is a good bargain
Hello William,
Thank you for the positive feedback! We are delighted that our site was able to meet your needs quickly and effectively and are glad that you found our trial price to be a good bargain.
Providing efficient and accurate services is our top priority, and we are glad that we were able to deliver the information you were looking for, especially when other sites fell short. We're happy that you are satisfied with our service and we appreciate you taking the time to share your experience with us!
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My vin check, did not indicate that the title had been junked
Hello Robert,
Thank you for taking the time to leave a review and I apologize for any inconvenience or frustration caused by the lack of information regarding the title status of the vehicle in your VIN check report. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This says I can find divorce records. I am certainly divorced and cannot locate my divorce records on your page that I paid for. Unhappy with your advertisement and results.
Hello Amanda,
I'm sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great really helped with what I was looking for very reliable
Hello Tiffany,
Thank you so much for your kind words! We are thrilled that our service was able to provide you with the information you needed and that you found it reliable. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't give much I was looking for about someone I think me having to be a member is having to see everything about a person but I recommend anyone this app
Hello Aaliyah,
Thank you for the 5-star review! We appreciate your recommendation of our app, despite the limitations you encountered during your experience.
I can see that you were trying to find information on someone and I'm sorry you did not find the information you were looking for. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for owners address on title or registration. It was not available. And the name is suspect.
Hello Kevin,
Thank you for the review and I'm sorry about the unavailability of the owner's address on the title or registration. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trash! Gave no helpful info. Engine specs i could get from google
Hello Noemi,
We appreciate you taking the time to leave a review and I'm sorry for the lack of helpful information provided in the report. We understand that engine specifications can often be found through a quick search on search engines like Google, and we apologize for not providing additional value beyond what is readily available through those means.
Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Nonetheless, I can see that you've already contacted customer service to cancel and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My did not have the window sticker on it and I thought I could find it here.
Hello Thomas,
Thank you for leaving a review and my apologies for the confusion and for any inconvenience this has caused you. As of the moment, window sticker is not part of the service we offer. We can provide you with publicly available Car Title details, VIN/Plate ownership, vehicle specifications, and other relevant details, however, please know that the availability of the report or information depends on whether it is publicly displayed or tagged as private/confidential.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was buying a vehicle from someone who did not have the title and wanted to verify that they were the registered legal owner of the vehicle. I thought $2.95 at 8:00 p.m. was a better option than waiting till the next day to go to a tag agency and pay three times as much. But apparently not because the report generated for the VIN number showed owners that have never been registered on that vehicle and don't even live in the state to the vehicle currently exists. I don't know if the wrong information was researched or if this website just sells a crap product. But I won't be back!
Hello Jeremy,
Thank you for taking the time to leave a review and my sincere apologies for any inconvenience caused by the inaccurate or incomplete information provided in the report. I understand how frustrating it must be not to get the accurate information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit: https://infotracer.com/faq/
Upon checking, I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In depth report that gave me a piece of mind. The value report based on condition was also reassuring. Milage was an important factor in the value.
Hello Barry,
Thank you for the positive feedback! We're delighted to hear that you were thoroughly satisfied with the in-depth report you received. It's great to know that the report provided you with peace of mind and reassurance. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words. If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I decided to use this to check the accuracy of the information on this website it's truly not accurate
Hello Sabrina,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Please be advised that your account is active and will renew on July 6,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying to cancel my subscription and those pop ups kept showing up trying to get me to pay for a longer subscription and I accidentally clicked the purchase button because the cancel link is so tiny below it. I had to go back and forth with the representative but bless her soul she refunded me my money.
Hello Edgar,
Thank you for leaving a review and I'm sorry about the challenges you faced while trying to cancel it. Accidental purchases and popups can be frustrating.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
While I hesitated to use info tracer to find out who the trespasser was on our property, I decided it would be better to have the information available should there be more and future issues. The process to register and to obtain the information I needed was simple and fairly quick. I appreciate having a service available that is easy to use and that will also protect both the individual about whom information is being searched and the individual needing to obtain information. Info tracer does just that.
Hello Jennifer,
Thank you for sharing your positive experience with Info Tracer! I'm glad to hear that the service was fast and helpful in providing you with the information you needed regarding the trespasser on your property. Info Tracer aims to provide a simple and efficient registration process as well as information retrieval process. It's important for us to have a user-friendly service so our customers can retrieve the information that they need in no time.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Detailed & extensive report! Matched car perfectly. Learned more than expected!
Hello Karla,
Thank you for the awesome review! We're thrilled that the report you received was just what you were looking for. It's great to know that it provided detailed and extensive information and that it perfectly matched your car. Additionally, we're glad to hear that you were able to learn more than you expected from it.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found everything I needed to know. Well worth the money.
Hello Jeremy,
Thank you for leaving a 5-star review! I'm glad that you were able to find all the information you needed on our website and that it was worth the investment. We prioritize customer experience and satisfaction, and it's great that you are satisfied and happy with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerome,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I would love to improve your experience and assist you with your search. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315