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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Accurate and easy to access... very good it was ok
Report received was for a general vehicle did not provided the info for my specific car. This was useless for the actual car in question don't know why vin was needed for a general report of model. Rating should be 0
Hello Debbie,
Thank you for taking the time to leave a review and I'm sorry that you had a negative experience with the car report you received. I understand how frustrating it must be not to get the information that you need. Please know that Carfax report is not part of the service that we offer.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi. I was expecting the name of the car owner? It was listed as one of the things the report would provide.
Hello Ernie,
My sincere apologies that we could not provide you with the owner's name of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on July 14,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not at all what I thought it would be. False advertising.
Hello Joseph,
Thank you for the review and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Selling my 2012 Toyota Corolla and I wanted a full report on the vehicle. InfoTracer gave me what I wanted plus a lot more. I would use the service again.
Hello David,
Thank you for the 5-star review and for sharing your positive experience with us! It's great to hear that we provided you with a comprehensive report on your 2012 Toyota Corolla, exceeding your expectations. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very misleading. I'm trying to find the owner not the car information and your report does not include the owner.
Hello Michael,
I appreciate you leaving a review, and I'm sorry that we could not provide you with the owner's information of the vehicle you were searching for. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on July 13,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got a typical report, nothing special and I have to fill this out with a minimum of 50 characters? Drops it down to 1 star!
Hello Jessica,
Thank you for leaving a review and I'm sorry you are dissatisfied with the report you received and that you found it to be typical without any special qualities. I understand your frustration regarding the character limit for feedback and I apologize for any inconvenience this has caused you.
Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service; i wanted to cancel my membership that i did not sign up for they emailed me back quickly and canceled my service for me
Hello Shane,
Thank you for sharing your positive feedback about our service! We are delighted that our customer support team was able to assist you promptly and efficiently in canceling the membership you didn't sign up for. We prioritize customer experience and satisfaction, and we're happy we were able to assist you to your satisfaction.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Phillip,
Thank you for the 5-star review! We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info provided is info known by any person searching for said vehicle. All you provided was a VIN#. Then you upcharge another 9+ dollars for the info your led to believe your going to receive. Would ask for refund, but under 3 dollars my bad I should have known better.
Hello Daniel,
Thank you for leaving a review,and we are sorry we could not provide you with the owner's information of the vehicle you were searching for. Please know that Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I would love to improve your experience and assist you with your search at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched for the owner, that is what I paid for and it was not disclosed
Hello Johnny,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said it would show the owner's name on file if I paid, but it shows no such thing. A bit of a ripoff.
Hello Jaylin,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for a trial searched by email but none of the information was accurate and was for someone with the same/similar name but not email.
Hello Jacob,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick, easy to read and detailed well. Was able to find my information I needed within a matter of minutes
Hello Anya,
Thank you for sharing your experience with us! We're happy you found what you needed. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No warnings, no nothing, they just suspend my account, no explanation, nothing
Hello Cesar,
Thank you for taking the time to leave us a review. Upon checking, One of our team members emailed asking for information to reinstate your account and continue your searches. Kindly check the email address connected to the account.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up myself and many things inaccurate, so I assume so for others.
Hello Deborah,
We appreciate your feedback and apologize for any dissatisfaction with the report. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To know more about our services and where we get data, please visit this link: https://members.infotracer.com/customer/faq.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello David,
Thank you for your review. Please know we offer a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that expires in seven days and will be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge the terms before payment.
You may check our Terms of Service at https://infotracer.com/terms/.
With that said, I went ahead and canceled your account to prevent further charges. Per our terms, you can still use your account and access your searches until July 09,2023. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just needed the name of who owns this vehicle and it's not showing up
Hello Rebecca,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Mary,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced while navigating our platform and encountering a frozen screen. We understand that this can be frustrating and hinder your overall user experience.
To assist you better, please provide us with more specific details about the areas or actions within the platform where you encountered difficulties. This information will help us pinpoint the issue and work toward a resolution.
In the meantime, we recommend trying the following troubleshooting steps:
1. Refresh the page or restart the app to see if the issue persists.
2. Clear your browser cache or app data and try again.
3. Ensure your device and internet connection are stable and meet the minimum system requirements for optimal performance.
If you continue to experience difficulties, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only basic information which can be found for free. Initial website indicated vehicle owner name but only got vin, and basic info about the vehicle you can find on internet for free.
Hello Shannon,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolyn,
Thank you for your kind words. It's great that you found it easy to access the information you needed and that it was generally satisfactory. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315