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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very quick response. Thanh you for a good experience.
Support person provided several options to correct the issue and was able to mitigate potential concerns. Good job
Hello John,
Your review is highly appreciated! We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm still being billed by your service please take this as notice that you are to immediately stop all payments from my account I will have my banking institution seek refunds for the illegal withdrawals on my account
Hello Ross,
Thank you for taking the time to leave us a review. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also says that it will automatically enroll into a subscription to be billed monthly if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms.
Our Terms of Service are also available at https://members.infotracer.com/terms.
I have reviewed the account and could not find any cancellation requests within the trial period; thus, the monthly membership fee was applied. Nonetheless, since you haven't used the service beyond the trial, the account has been canceled, and we issued two refunds of $19.95 as a one-time courtesy. Please allow 3-5 business days for the funds to be placed back into your account.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site tells more about the actual car than the info I needed.
Hello Mary,
Thank you for the review and I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that you need.
I can see that you were running a VIN search. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cool. But dumb that I need to fill 50 characters in a review
Hello Marissa,
Thank you for the 5-star review. I understand your frustration regarding the minimum character requirement for reviews, and I apologize for any inconvenience this has caused you. Your feedback is valuable to us, and we will take it into consideration when evaluating our review system. It is our goal to improve the user experience and make the process as smooth as possible. If you have any additional comments or suggestions on how we can enhance our review process, we would love to hear them. Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Thank you again for taking the time to share your thoughts.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad, not good, inaccurate, left out pertinent info
Hello Ellen,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I can see that you were trying to find information on someone. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It falsely told me I would see her arrest record which I know for a fact she has and then after I paid it said there was none
Hello Synthea,
I'm sorry you were dissatisfied with the report you received. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, please know that active court hearings and outstanding arrests/warrants are not presumed open to the public as these are ongoing state processes. Although these are not yet available, we can still provide you with previously served and completed court, arrests & warrants records.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Used service to obtain name of user of an IP address. Very misleading on sign up page. Shows to view full report for name. But info is NOT provide. At least I just lost $1.95.
Hello David,
We appreciate you leaving a review and I'm sorry we were not able to provide you with the IP's owner's name. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve tried searching for it on my end but was also unsuccessful. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Please be advised that your account is active and will renew on July 16,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was fine but don't give much information, i wouldn't have known if i didn't know the people with the last name. I wish i knew how much money was going to be taken out of my account.
Hi Dyna,
We apologize if you were not satisfied with the report you have received. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cost too much for not getting my information not worth it
Hello Brandy,
We appreciate your feedback and are sorry you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Other sites have found information regarding this VIN #, which has been titled and registered with multiple owners, however your search came up with 0 results despite my payment.
Hello Christian,
We appreciate your feedback and are sorry you were not satisfied with the report you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we could satisfy your needs, I processed a refund of $2.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured; we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found public information for owner of vehicle and license plate
Hello Kent,
Thank you for the fantastic review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wanted to see warrents but dint get to guess this site can't look them up on it be nice if ff
Hello Barry,
Thank you for leaving us your review, and we're sorry you could not find the information on our site. Please know that Active or outstanding arrests and warrants are not presumed open to the public as these are ongoing state processes. Although these are not yet available, we can still provide you with previously served and completed arrests & warrants records.
If you're interested in the reports we can provide, please contact us at askinfotracer@infotracer.com. We'd greatly appreciate the opportunity to make things right and work toward earning back your business.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My paid search didn't even turn up a title-active or expired I basically paid for useless data
Hello Seth,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid expecting to be able to history of owners, past and present. But the info provided in the report was the same as the free to access info
Hello Kevin,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She is do a search for me on possible scammer. I appreciate her help.
Hello Sue,
Thank you for the fantastic review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid $ 2.95 for a 7 day unlimited trial for VIN and the system is for my credit card information again even though I have already being charge for the trial. No one is responding to the chat neither. I am about to cancel the trial now. And ask not to be charged for nothing else. This is bad on your end; poor customer service. Thank you!
Hello Aka,
We apologize for the inconvenience you experienced while using our service and attempting to reach our customer support team. The good news is that you have reached our team, and I will gladly assist you! We understand your concerns about being charged despite paying for the 7-day unlimited trial. On the checkout page, we state that customers purchase a trial that ends in seven days. If the customer does not cancel during the trial, they will be enrolled automatically into a monthly subscription. The customer also has to acknowledge the terms before payment.
Our Terms of Service are also available at https://members.infotracer.com/terms.
With that said, I can confirm your account is canceled, and rest assured, there will be no further charges. According to our terms, you can still access unlimited searches until July 15,2023. Once again, we apologize for any inconvenience caused, and thank you for bringing this to our attention. We value your feedback and are committed to resolving this matter promptly.
Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Public data is more accurate than the 10 people you submitted in my report that are far from accurate
Hello Khurum,
Thank you for taking the time to leave a review and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You didn't tell me $#*! I want to know your a $#*!ing scam
Hello Chad,
I'm sorry you are dissatisfied with the report you received. This is not the kind of experience we wanted you to have.
I can see here that you were running a VIN search and I’ve tried searching for it on my end but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This report gave me some miscellaneous info about the car and not what I asked for! Then you want more money for some premium report wtf!
Hello Alex,
I appreciate you leaving a review, and I'm sorry that we were not able to provide you with the information that you wanted. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see here that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on July 14,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathy,
You are welcome, and thank you for the 5-star review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315