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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Besides making me create an account, it was quick and easy
Good
Just wanted to check if the plates correspond to the type of pickup truck involve in a car accident
Hello Sergio,
Thank you for the 5-star review! We're glad that you found the information provided to be helpful for verifying the type of pickup truck involved in a car accident. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is terrible it wasted a vin search after I paid for everything and said " couldn't find " or something like that then searched again and came up perfectly fine
Hello John,
Thank you for leaving a review and my sincere apologies for the confusion and for the inconvenience you experienced during your VIN search. We understand how disappointing it can be when a service doesn't meet your expectations, especially after payment.
We are sorry for any confusion caused by the initial "couldn't find" message. We would like to investigate the issue further to ensure it doesn't happen again. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315 so I can turn things around.
I look forward to hearing from you,
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is awesome I found my old landlord to get my rental reference it's been over 12 years and I'm amazed this is a amazing tool but scary amazing also how easy I got all his deets
Hello Julia,
Thank you for the awesome review! We are thrilled that you were able to find your old landlord and obtain your rental reference after such a long time. It's always great to hear stories like yours, where our services have made a significant impact.
We understand that the ease and efficiency of accessing personal information can be both impressive and scary at times. Rest assured that as a responsible service provider, we prioritize privacy and data protection.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Dave,
Thank you for taking the time to leave a review and I'm sorry you were dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on July 21,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the info I was looking for and at good price.
Hello Melissa,
Thank you for your positive review! We are delighted that you found the information you were looking for and that our services were provided at a good price. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If there's anything else we can assist you with, please feel free to reach out. Your feedback is valuable to us. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for a relative with whom I have lost track. It's all better now.
Hello Laurie,
Thank you for the 4-star review! We are thrilled that the information you received was helpful and that it has helped you reconnect with your lost relative. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was good, found what I was looking for. All information was clear and easy to understand
Hello Arnaldo,
Thank you so much for your positive feedback! We're glad that you found the information you were looking for and that it was clear and easy to understand. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ok just needed it for a second to find my title number couldnt access anyways
Hello Kaitlyn,
Thank you for the 5-star review and I'm sorry to hear that you could not retrieve your title number. As of the moment, the title number is not yet part of our service. Nonetheless, we can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Please note that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kelly,
Thank you for the review and I'm sorry to hear that you had an accident. We're glad that we were able to assist you effectively. Thank you for your kind words and appreciation. It is our goal to provide helpful and timely support to our customers, and we're pleased that we were able to deliver what you needed.
I can see that you’ve reached out to our Live Chat Support to cancel, and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 20,2023. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Overall it went well. I was looking to see if there was anything that would surprise me.
I didn't see anything that did that.
Hello Ronald,
Thank you for leaving a 4-star review! We appreciate you sharing your experience with us. We're glad that the overall process went well for you. We understand that part of the expectation was to potentially come across surprising information and I apologize if we didn't meet your expectations in that regard. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You scammed me! You said hi or have several hits on my email address I needed checking. After I paid you showed zero! WTF!
Hello Andrew,
I’m sorry you did not find the information you were looking for. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The preliminary search results are intended to serve as reference material. While the search indicates the existence of the information, its availability may vary based on whether it has been publicly displayed or marked as private/confidential.
I can see that you were running an email search, and I sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on July 20,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I still do not have a title to the Dodge avenger, that I have been looking up for a total of 13 hours now.
Hello Richard,
We appreciate you leaving a 5-star review and I'm sorry to hear that you're still struggling to find a title for the Dodge Avenger you've been researching for 13 hours. As of the moment, Title or Title registration is not yet part of our service. Nonetheless, we can provide you with publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
I was unable to locate an account using the name you provided in this review. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315 so I can turn things around.
I look forward to hearing from you. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick, easy and efficient. Very simple and easy to make use of the tools
Hello Fred,
Thank you for your positive review! We're thrilled that you found our detective work great and that it was quick, easy, and efficient. It is our goal to provide a seamless experience for our customers, so we're glad to know that our tools were simple and easy to utilize. Your feedback encourages us to continue delivering high-quality service and to keep on improving.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good just can appreciate a little more information
Hello Barbara,
Thank you for the 5-star review! We appreciate your positive review and are glad to hear that you found it good. We understand that you would like to see more information, and I apologize that the information provided was not sufficient for your needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ok information I was looking for was not provided doesn't show the owner of the vehicle or any information on older vehicle information
Hello Brandy,
Thank you for leaving a 5-star review and I'm sorry we were not able to provide you with the information that you wanted. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on July 20,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was glad at how easy it was to find the information that I needed. If it wasn't for this process, I wouldn't have any way of seek support with the damage that I must endure.
Hello Lacy,
Thank you for the 5-star review! We're glad that you found the process of finding the information you needed to be easy. We understand how important it is to have access to support and information when dealing with any kind of damage or hardship.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pedí info por un vehículo, todo salió claro, completo y rápido. Recomiendo.
Hello Rodolfo,
Thank you for sharing your great experience! We're thrilled that the information you received about the vehicle was clear, complete, and provided to you quickly. It is our goal to provide accurate and helpful information in a timely manner. Thank you for your recommendation and we appreciate you taking the time to express your satisfaction.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good easy don't need help and finds what your looking for good resource
Hello Ashley,
Thank you for leaving a review! We're glad to hear that you found the resource good and easy to use. It's always satisfying when you can find what you're looking for without needing any additional help. We prioritize customer experience and satisfaction, and we're happy you're satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Purchased the report and subscription and got the notification that no information was found. This seems like a complete rip off.
Hello Jill,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony,
Thank you for the 4-star review, Anthony! We appreciate your positive experience with our service. We understand that creating an account can be an extra step, but it helps us ensure the security and privacy of our customers. We're glad to hear that the overall process was quick and easy for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315