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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Because I'm paying for a membership to help me find the location of my old vehicle and it charges me but doesn't give me any information and wants to keep charging me for more information not good business
Hello Jose,
Thank you for the review and I'm sorry that you found the information provided in the report lacking in detail. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Nonetheless, I can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 26,2023.
I can see here that you were trying to find information on a VIN. What specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Shows no actual details. Not what I was looking for. I obviously thought more would be there.
Hello Damon,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. I can see here that you were trying to find information on a VIN. What specific type of record are you looking for? Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315 so I can turn things around. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you have a subscription that you wish to cancel, Infotracer requires you to communicate with Infotracer via a contact form in order to do it. There should be a button with the option to cancel the subscription, where then you hit another button to confirm -- just like 99% of all other internet-based subscription products/services. The contact form requires that I follow up to make sure the cancellation was completed, which I shouldn't have to do. I think this is super shady and do not recommend.
Hello Katie,
We sincerely apologize for the inconvenience and frustration you experienced while attempting to cancel your subscription with Infotracer. We understand the importance of providing a straightforward and user-friendly cancellation process, and we appreciate your feedback as it helps us improve our services.
Please know InfoTracer makes it very easy for customers to cancel. A customer can call our Customer Care Team at 1-800-791-1427, which can also be found at the top right corner of the Member’s Area under “Support”. Another way to cancel is when you are logged into the Member’s Area, select My Account, and then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically.
I can confirm that your account is canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 25,2023.
If you need further assistance, please don’t hesitate to contact us. Again, thank you for your feedback. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have a better tracking from the ex wife that is better than your addresses.
Hello Joseph,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see here that you were trying to find information on someone. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I could Google what info I got on the truck. Should have told u were. Giving me info on what the truck could do. "Turn radius". Really.
Hello Darrell,
Thank you for taking the time to leave a review and I apologize for any inconvenience caused by the information provided. We understand your frustration in receiving details about the truck's capabilities rather than the information you were looking for. May I know what specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your prelim search said there was info available on an email address, but after paying to see that info, your site tells me it didn't have anything
Hello Thomas,
Thank you for taking the time to leave a review and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a preliminary search on our site. The preliminary search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent service, No other company could find this truck by the plate number. First time using them 5 stars 4sur
Hello Dale,
Thank you for the 5-star review! We're delighted that you had an excellent experience with our service. We're thrilled that we were able to locate the truck you were looking for based on the plate number. We prioritize customer experience and satisfaction, and we appreciate your trust in us as a first-time user. Your review will inspire and motivate us to continue to strive for excellence in assisting our customers.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Completely useless you found nothing i want my money back!
Hello Sarah,
I'm sorry you're dissatisfied with the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and processed the cancelation and refunded the $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not supply me with the information needed to identify the driver of a hit and run despite having the license plate number
Hello Brian,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see here that you were running a search for a license plate, and we were able to provide results. May I know what specific type of record are you looking for? I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything you need pretty much comes in the report, and it goes very detailed too! Would recommend as other websites charge more.
Hello Renee,
Thank you so much for your positive feedback! We're glad that our report provides comprehensive and detailed information. It is our goal to provide valuable content and information to our customers, and it's great to know that you found it helpful. We also appreciate your recommendation, especially in comparison to other websites that charge more.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
It will not show vehicle mileage. Says "it's exempt" I ran the VIN for two vehicles, and was getting the same message for mileage. It's probably worth it to get a real car report from Carfax then to trust this sight
Hello Amy,
Thank you for the review and I'm sorry our service did not satisfy your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. We constantly update our information from time to time, so you can always check back for newly updated ones. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charged me 25$ after a much a much smaller fee and now I'm worried that they will continue to charge me
Hello Brayden,
My sincere apologies for the confusion and for the inconvenience this has caused you. After reviewing your account thoroughly, no cancellation request was made before the end of your trial subscription, which is why the monthly fee of $ 24.95 was automatically charged.
The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Nonetheless, I went ahead and canceled the account. Rest assured, our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search did not find the information I was looking for
Hello Kari,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Rae,
I appreciate you leaving a review, and I'm sorry that we were not able to provide you with the owner's name of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pre check showed vehicle owner would be displayed, after paying, all I get is a list of factory features the car has - absolutely worthless service. I could get this info easily - bait and switch tactics...don't show a green check next to vehicle ow er then not provide the info
Hello Jordan,
My apologies for the confusion and for the frustration you may have experienced while using our service. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello David,
We appreciate you leaving a 5-star review and I apologize for any inconvenience you might have experienced while using our service. I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not getting the information as was suggested. Incorrect information
Hello Jen,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info was up to date and accurate. I was very satisfied for the low cost
Hello Nicki,
Thank you for your positive feedback! We're delighted that you found our site great and that the information provided was up-to-date and accurate. It is our goal to provide reliable and valuable content to our customers, and we also take pride in offering our services at a low cost while maintaining quality. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're always here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome. Wonderful. Excellent.
Extremely fast service accurate information know first sign up cancellation easy
Hello Kimberly,
Thank you so much for your kind words! We're thrilled that you had an awesome experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wynder,
Thank you for taking the time to leave a review and I’m sorry you did not find the information you were looking for. Please know that finding the location of a vehicle is not part of our service.
Additionally, Premium Reports are optional add-on services only that are separate from your subscription so you can exit the pop-up notification and continue the search without extra fees. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
Upon checking, I can see that you've already contacted customer service and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315