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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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The $2.95 got me no info about the vehicle, what a scam. You pretend like you will get real info but you do not provide that.
Excelente aplicación muy buena información para comprar carros
Hello Pompeyo,
Thank you for the 5-star review! We’re glad you’re enjoying the app and finding the information helpful when shopping for cars.
If you require further assistance, please don't hesitate to contact us at your convenience. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't give the info I said I need and it stated that it had in it
Hello Jeff,
Thank you for sharing your feedback. I apologize that we were unable to provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call at your earliest convenience, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Getting a lot of no results when I know for a matter of fact these individuals have results because I have the paperwork in front of me that I just looked up on the county/state website!
Hello Anna,
Thank you for sharing your feedback. I'm sorry that you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information you needed. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call at your earliest convenience, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know there is a pending court case against the person I am looking up. I am trying to find out what he is charged with. This site has not helped at all.
Hello Rebecca,
I appreciate you leaving a review. I'm sorry that we were unable to provide the information you needed.
Please note that active/pending court cases are not automatically open to the public, as these are ongoing state processes. We can provide you with previously served or completed court arrest & warrant records, as well as court hearings and court dates.
If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank for cancelling. I no longer needed your service
Hello Jenelle,
Thank you for letting us know. We’re glad we could assist with your cancellation. If you ever need our services in the future, we’ll be happy to help.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Try to cancel subscription and can't seem to get it done
Hello Warren,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced while attempting to cancel your subscription. We understand the importance of providing a straightforward and user-friendly cancellation process, and we appreciate your feedback as it helps us improve our services.
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you for this service. The payment made will allow you access until October 29,2025.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was in a head on collision with a person and I was trying to find out if he was the actual owner of the car. Thats all I wanted to know. You gave me usless information like airbags and other bull crap I could care less about and could have found with a free look up online.
Hello Mark,
Thank you for sharing your feedback. I’m sorry to hear about your accident — I hope you’re doing okay. I understand how frustrating it must be not to get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were unable to provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You tricked me into being able to pay $2.95 for a report that includes the Title Information, and it does NOT unless I pay ANOTHER $9.95. This is Bait and switch and illegal!
Hi Matthew,
Thank you for sharing your feedback, and I’m sorry you're dissatisfied with our service.
I understand the importance of having the information you need, and I want to clarify that Premium Reports are optional add-on services, separate from your subscription. You can easily exit the pop-up notification to continue the search without incurring additional fees.
If you need further assistance, please feel free to call us or send an email to askinfotracer@ask.infotracer.com. We hope to improve your experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up 2 plates and then the service placed me on suspension. I had a lot of break ins in my apartment complex and wanted to look up the vehicles to see if they lived here or they may be ones to look out for. Thought I would find out more than 2 plates... please fix
Hi Ron,
Thank you for your feedback. I'm sorry that you experienced trouble while using our service.
We understand your concern and the importance of accessing this information, especially in light of recent events in your area. We will review your account and investigate the issue to understand what happened and find a solution. We appreciate you bringing this to our attention and look forward to assisting you further.
Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site advertised that I could get ownership information if I paid the additional $9.95, but after paying, I was told the information was not available.
Hi Sharon,
Thank you for sharing your feedback! I’m sorry if you did not get the information you needed.
Please note that the preliminary search determines whether a person is in the United States by checking their records. This information is provided as a resource only. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is protected under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It comes up as a free search and report but it is not free. There are arrests and driving without a license on his real report but they are not listed on here. You clearly don't have all the information that you are charging me to find.
Hi Heather,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
We offer free basic search, but full reports often require payment. We do our best to explain this clearly during the process, and I apologize if it was confusing.
Our goal is to provide you with the information that you need. However, please note that we can't guarantee full or accurate information for every name, phone number, or address, as publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided in this report was utterly useless. I will not be using infotracer again, nor will I recommend it to anyone unless I want to deliberately waste their time and money.
Hello Allison,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was under the impression that I would receive owner name and now you want me to pay more to get that info. This was not clear
Hello Mary,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They say they have your report ready and found the information and you must signup and pay to get the report only for the report to say, We found nothing. Waste of time and money
Hello Lee,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were unable to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for something that had to helpful information. This website is a fraud. Offer help giving people hope of actually getting details very disappointed
Hello Jorge,
Thank you for your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I can see that you have already contacted our Live Chat Support, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for the name and paid for the name and didn't receive it
Hi Kallie,
Thank you for your feedback. I'm sorry that your report did not include the information you were looking for—specifically, the name.
Specific personal details, including registered owner names, may be restricted under the Driver’s Privacy Protection Act (DPPA). This federal law limits access to particular motor vehicle records to protect individual privacy. As a result, we may be unable to provide the name associated with a vehicle or license plate.
I appreciate your understanding.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info said it would include registered owner and it does not
HI William,
Thank you for your feedback and I’m sorry if the outcome of your search did not provide what you are looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You advertised looking up people by license plate but it is nowhere on your
Site.
Hi Teresa,
Thank you for your feedback. I'm sorry you're dissatisfied with our service.
Please note that the preliminary search only checks if a person has records in the U.S. It is a basic resource, and results may differ from those in the member’s area. I also tried searching on my end, but could not find the information you requested. This may be due to the restrictions in the Driver’s Privacy Protection Act (DPPA).
We appreciate your input as we improve our services. If you have any questions or need help, don't hesitate to contact us at askinfotracer@ask.infotracer.com.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315.
This sight said Odometer miles available, so I purchased for that reason. Once purchase it could not provide it... Such a Scam!
HI Summer,
Thank you for sharing your feedback. I'm sorry the service did not meet your expectations, especially regarding the odometer mileage information.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from those available in the member’s area. I tried searching for the information you needed, but was unsuccessful. This might be because some data, like odometer mileage, can be restricted under laws such as the Driver’s Privacy Protection Act (DPPA).
We strive to provide accurate and transparent information about each report's contents, but please note that there is no guarantee that all records will be available. Our FAQs under Data Questions are here: https://infotracer.com/faq/. We hope you understand. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your feedback. I'm sorry you did not get the information you needed.
Due to the Driver’s Privacy Protection Act (DPPA), vehicle owner information can no longer be disclosed, and VIN or license plate records may be restricted under this law. Our data is compiled from courthouses, public white-page databases, vital records websites, social networks, and archives; however, as noted in our FAQs, data availability cannot be guaranteed: https://infotracer.com/faq/.
We appreciate your understanding. Please let us know if there is anything else we can assist you with.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315