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InfotracerReviews 7,611

3.1

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
2 reviews
0 helpful votes
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Fair
August 17, 2020

Fair

Date of experience: July 18, 2020
Oregon
1 review
0 helpful votes
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Good so far
August 17, 2020

Good so far.

Date of experience: July 17, 2020
California
1 review
0 helpful votes
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Best
August 16, 2020

Best

Date of experience: July 17, 2020
Kansas
1 review
0 helpful votes
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Very good!
August 16, 2020

Very good! I am happy that you are going to help me to find the death of a friend!

Date of experience: July 17, 2020
Texas
1 review
0 helpful votes
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Good
August 16, 2020

Good

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2020
Illinois
1 review
0 helpful votes
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Goof
August 16, 2020

Goof

Date of experience: July 17, 2020
California
1 review
0 helpful votes
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JG
August 14, 2020

JG

Date of experience: July 15, 2020
Kentucky
1 review
0 helpful votes
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None of my credit cards worked and I have money on all them

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2020
Illinois
1 review
0 helpful votes
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So far good
August 14, 2020

So far good

Date of experience: July 15, 2020
New York
1 review
0 helpful votes
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Good
August 14, 2020

Good

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2020
Washington
1 review
0 helpful votes
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So far it has been easy to use this site, and information is very valuable

Date of experience: July 14, 2020
Minnesota
1 review
0 helpful votes
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Na
August 12, 2020

Na

Date of experience: July 13, 2020
Utah
1 review
0 helpful votes
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I tried to cancel after the 3 days and it's impossible

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2020
California
1 review
0 helpful votes
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Kool
August 11, 2020

Kool

Date of experience: July 12, 2020
California
1 review
0 helpful votes
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None
August 10, 2020

None

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2020
Georgia
1 review
0 helpful votes
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Thanks
August 9, 2020

Thanks

Date of experience: July 10, 2020
Colorado
1 review
0 helpful votes
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So far so good
August 9, 2020

So far so good

Date of experience: July 10, 2020
Texas
1 review
0 helpful votes
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Good
August 9, 2020

Good

Date of experience: July 10, 2020
California
1 review
0 helpful votes
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A
August 9, 2020

A

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 10, 2020
Pennsylvania
1 review
0 helpful votes
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Guh
August 8, 2020

Guh

Date of experience: July 9, 2020