business logo of Infotracer

InfotracerReviews 7,612

3.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey star
grey star
grey star
grey star
grey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Julie B.
Unfollow Julie B.
Share Review
Report Review

Very easy access so far
November 2, 2020

Very easy access so far. I haven't seen the report yet.

Date of experience: October 3, 2020
Georgia
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

Sign in process lost information that I provided for search

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2020
California
1 review
0 helpful votes
Follow Hector P.
Unfollow Hector P.
Share Review
Report Review

So far I don't know if we had success finding the right info.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2020
North Carolina
1 review
0 helpful votes
Follow Meredith D.
Unfollow Meredith D.
Share Review
Report Review

I need the info I paid for before providing an accurate assessment of my experience.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2020
Michigan
2 reviews
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

.
October 27, 2020

.

Date of experience: September 27, 2020
Virginia
1 review
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

I filled all the information about this person and paid the fee and now it wants me to fill out the information again.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2020
Washington
2 reviews
0 helpful votes
Follow Cynthia O.
Unfollow Cynthia O.
Share Review
Report Review

Good serves but can trap older people who for get to cancel their subscription

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2020
California
2 reviews
0 helpful votes
Follow George Z.
Unfollow George Z.
Share Review
Report Review

O far so good, I'm just in the process of enrolling in your program. The application process is still in transit.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2020
Washington
1 review
1 helpful vote
Follow Darnisha Q.
Unfollow Darnisha Q.
Share Review
Report Review

Tremendous waste of time!
October 16, 2020
Updated review

I attempted to use this company to run a plate of a disabled American veteran only known as smokin Joe, he's in jail once again after his psych meds lapsed and his truck was still out at the casino. I needed his government name to get a tow truck operator to move. This company only looks up the license plates of newer vehicles that are worth thousands of dollars and not the cheap older vehicles of disabled American veterans there's no money in it

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2020

Cool
October 7, 2020
Previous review

Cool

Date of experience: September 7, 2020
Texas
1 review
0 helpful votes
Follow Jamie T.
Unfollow Jamie T.
Share Review
Report Review

Well I just started this but so far its awesome cause now I might actually be able to find my car that was stolen from me while I was in jail

Date of experience: September 14, 2020
Spain
1 review
0 helpful votes
Follow Ross C.
Unfollow Ross C.
Share Review
Report Review

?
October 8, 2020

?

Date of experience: September 8, 2020
New York
1 review
0 helpful votes
Follow Sandra U.
Unfollow Sandra U.
Share Review
Report Review

Long wait for report after initial search and then i paid fee but now it appears i may have to redo the request again after payment?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2020
Texas
1 review
0 helpful votes
Follow Donna K.
Unfollow Donna K.
Share Review
Report Review

I am hoping I am not disappointed doing business with you. I am waiting for the requested report.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2020
Texas
1 review
0 helpful votes
Follow Paul A.
Unfollow Paul A.
Share Review
Report Review

Positive so far in this search
October 3, 2020

Positive so far in this search. I hope it amounts to something

Date of experience: September 3, 2020
Colorado
1 review
0 helpful votes
Follow William P.
Unfollow William P.
Share Review
Report Review

I was asked to leave a review
October 3, 2020

I was asked to leave a review. But I haven't even used the site yet. However its great

Date of experience: September 3, 2020
Colorado
2 reviews
0 helpful votes
Follow Jimi L.
Unfollow Jimi L.
Share Review
Report Review

I signed up for a trial and my initial search does not exist

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2020
Wisconsin
2 reviews
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

Not sure about recurring charges
October 2, 2020

Not sure about recurring charges. Will give a try.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2020
Georgia
1 review
1 helpful vote
Follow Debra P.
Unfollow Debra P.
Share Review
Report Review

You having to pay 3.95 and then set up monthly fees is wrong. Make it a one time fee possible

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2020
California
1 review
0 helpful votes
Follow Aneservices D.
Unfollow Aneservices D.
Share Review
Report Review

Very annoying when asked how you are doing when I have not even been able to use the service and you are already asking for my opinion

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2020
Ohio
1 review
0 helpful votes
Follow Jacqueline F.
Unfollow Jacqueline F.
Share Review
Report Review

It is yet to be seen, I have not seen the report yet.

Date of experience: August 24, 2020