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InfotracerReviews 7,612

3.1

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

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Louisiana
1 review
0 helpful votes
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I did get the basic information
September 30, 2020

I did get the basic information. I was just looking for the marriage certificate and you guys gave me a whole lot more.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Norway
1 review
0 helpful votes
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Foreigner, trouble with zip code
September 30, 2020

Foreigner, trouble with zip code - does not apply here. Had to resort to help on the internet to bypass the zip code question

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Florida
1 review
0 helpful votes
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Just a little problem with payment and the monthly fee seems like it would only be good for used car dealers.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Nebraska
1 review
0 helpful votes
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Too much trouble with paying for product due to my old email address becoming involved,

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2020
Germany
1 review
0 helpful votes
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Thank you for being so upfront about the billing, fees, and cancellation. If the information provided on the entities searched for will be as concise and user friendly as your sign up page, this will be great!. This site already blows Intellius out of the water!

Date of experience: August 20, 2020
New Jersey
1 review
0 helpful votes
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No really sure about rate until i get my info on free trail

Date of experience: August 20, 2020
New York
1 review
0 helpful votes
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Is that is truly amazing is this what information among out for you no matter what you are try to find out. Love it

Date of experience: August 5, 2020
Ohio
1 review
0 helpful votes
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Told me I already eaas registered and didn't charge me so I got a temp passcode and still can't get in

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2020
Indiana
1 review
0 helpful votes
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Keep asking for more money at every step so I hope that stops. Seems okay other than that so far but just started.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2020
Alaska
2 reviews
0 helpful votes
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At this point, I feel like bait since I haven't been given enough info to even think that the question I asked may be answered positively.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2020
California
1 review
0 helpful votes
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I paid for the services but it won't let me access

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2020
Kentucky
1 review
0 helpful votes
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I haven't used this app yet but it's got to be better than the others that I've tried with no success.

Date of experience: July 31, 2020
California
1 review
0 helpful votes
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Easy
August 30, 2020

Easy

Date of experience: July 31, 2020
Texas
1 review
0 helpful votes
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Ok
August 27, 2020

Ok

Date of experience: July 28, 2020
Ohio
1 review
0 helpful votes
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Cool
August 27, 2020

Cool

Date of experience: July 28, 2020
California
1 review
0 helpful votes
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Idk
August 27, 2020

Idk

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2020
Pennsylvania
1 review
0 helpful votes
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It says I don't have a report I just sat here and ran a report that's why I signed up. Now I have to do it again?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2020
Kentucky
1 review
0 helpful votes
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!
August 27, 2020

!

Date of experience: July 28, 2020
Illinois
1 review
0 helpful votes
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Goos
August 25, 2020

Goos

Date of experience: July 26, 2020
Alabama
1 review
0 helpful votes
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Very good services in link to helping find items lost or stolen or report

Date of experience: July 26, 2020