IncrediMailReviews 64

I have had IncrediMail since 2008. Yes, lifetime licences. I transferred it to a new computer in 2012 with no problems. In 2015, I was getting ads and they helped me. That being said, Gold Gallery wouldn't work in Nov 2017. It took 6 weeks to get help and they told me to delete and reinstall licences. I deleted but couldn't reinstall. Wouldn't allow me. Of course that gave me the free version with the ads. So in frustration I just purchased a new copy of Gold Gallery for 24.95. Duh, still ads. What I needed to purchase was the upgrade. And like everyone said, it is now only a one year license. So I emailed them to cancel the Gold and they answered right away. I had to send a screen shot showing I had deleted it. Yes, they gave me a refund. However after spending days and hours looking for another email program that has the ease of the contacts, setting up groups, folders and ability to sort columns, I am at a loss. I have one group of contacts that would take me hours just to put in another program. I sent contacts to Gmail and that was horrendous. Some were sorted by first names and others by last. And I would have to set up my groups again. Folders only transferred partially. Windows 10 Mail does not have the ability to make a group of contacts. There was no way to sort columns by name or date. I spent a whole evening looking for programs that were as easy to use and found that setting everything up again (10 years worth) would take forever. Also by deleting IncrediMail, I would be deleting Gmails as the accounts are linked. So I am just purchasing the upgrade which gets rid of the ads. I hardly ever use the graphics. I figured $25 a year is worth my sanity. No company can exist with giving something free for a lifetime. Probably why they sold it. With a new license, I assume I will get support. I also have Sane Box which costs $99 a year which sorts my incoming mail into folders that I made, so I can just look at those folders rather than sorting a whole bunch of mail every time I open my inbox. It also sends unwanted mail to the "Black Hole" never to be seen again. To me, time is money. I will keep an email program that I know and love. As someone once said, "Would you rather be right or happy?"

I have been a long time user of Incredimail. In fact, I purchased the "lifetime" licenses for both the program and the gold gallery. I've lost my licenses before and all I had to do was contact support and I had them back. Well, it happened again when my computer went down for the count and I had to purchase a new one. I contacted their "support" people and they acted like I was from another planet. Over and over I told them it was a new computer and I could not recover my licenses, but they kept sending email after email telling me to open a file that is nonexistent. I finally ended up purchasing the program again only to find out that neither the program or the gold gallery is for life and they now expect you to purchase the program every year. Please do not support this new company. They are not reputable and have ruined a great program experience.

FOR NO REASON IT STOPPED WORKING - WON'T ACCEPT MY LIFETIME REGISTRATION CODES THAT I HAD PURCHASED SINCE 2004! YOU HAVE BEEN WARNED!

I've used Incredimail for many years and LOVED it. I use several email addresses (business, personal, shopping and crap) and it was easy to separate inboxes and even names. For years! Then suddenly: I had mail... but just empty lines. My "sent" box was empty! Total disaster and NO support! I got some "online" support who suggested I download a "fix". Did that. Nothing happened. I use Outlook now but miss my "old" Incredimail. Tried to download the software again on a new computer and the same mess: I got mail indicators but empty lines and my "sent" box remains empty. TOTALLY disappointed after many many years of good use. Too bad.

I used Incredimail when it first started and it was fantastic, so different and fun to use. You paid for everything with a single fee which was for life and never experienced any problems until they were taken over and since then things have changed dramatically. Gone are all the great features it originally had, if you want them now you have to pay for them and each one is a separate fee and not for life but on annual subscription. I don't know what they did, but from the moment it was taken over things started to break down. Crashes, skins changing whenever they felt like it, syncing problems, loading problems and the list goes on. I recently installed 2.5 and the problems just got worse and worse and even though I paid for no ads, ads for Incredimail were being seen on emails sent out. Support is utterly useless and Incredimail is unfit for purpose. It has a mind of it's own and full of problems that no-one seems to be able to fix. Incredimail's new owners are just money cows. Unless you want a very basic email system you have to pay to enjoy a feature even though it may not work! May as well stick with your Gmail/Yahoo/Outlook etc.

DO NOT WASTE YOUR MONEY WITH INCREDIMAIL!

I have used Incredimail for almost 20 years. I loved it up until about 6 months ago. Around that time, I began to have problems syncing my various e-mail addresses.
I have had to start going to each individual site to read my e-mail. Because of all of the extra time I have to spend troubleshooting Incredimail, the fun is gone and it has become a waste of my time. Also, I have been told that most of the messages I send via Incredimail end up in peoples' spam boxes. Several people have asked me to please send my e-mails by some way other than Incredimail. They don't like the ads at the end. It was great for a while; but, it is no longer worth the effort and people don't like receiving it.

For twenty years Incredimail worked well and was lots of fun. Now it won't download emails and their VIP support is pretty useless. I have spent untold hours over the past two to three months with support persons A and M. I have done everything they suggested. Nothing fixes the problem. I re-installed Microsoft Outlook. The Microsoft technician took control of my computer and set it up. Now I can download all my emails with no problem. And, I don't have to keep spending money over and over with Outlook, as I have with Incredimail. I can't give Incredimail a half star out of five, so I had to over-rate them with one star.

I have used IncrediMail for years, and it used to be great! It looked great, it worked almost flawlessly and it was just good fun. However, since they upgraded the software, it looks and acts differently, and it has an awful, awful mail syncing process, which means nothing can be done until the syncing has finished. I can't delete any eMails until it's done, and that can take a long time. I want to downgrade, but I'd lose all of my present eMails so I'm stuck with it!

Edit: I found a link to download IncrediMail XE, but was having problems with my licenses. I have to admit that the support over this issue was prompt, friendly and effective. Now I have my old IncrediMail back, I'm happy again! :D

After years as a one of the most incredibly important / valuable arrows in our relationship marketing quiver, Incredimail has become an incredible abomination, over the past couple of years. Current management is hopelessly incompetent a totally untrustworthy. Someone should by the proprietary rights to the system, at "firesale" prices, and turn this "sow's ear" into a "silk purse" (filled with cash) once again.