Carol C.

I have had IncrediMail since 2008. Yes, lifetime licences. I transferred it to a new computer in 2012 with no problems. In 2015, I was getting ads and they helped me. That being said, Gold Gallery wouldn't work in Nov 2017. It took 6 weeks to get help and they told me to delete and reinstall licences. I deleted but couldn't reinstall. Wouldn't allow me. Of course that gave me the free version with the ads. So in frustration I just purchased a new copy of Gold Gallery for 24.95. Duh, still ads. What I needed to purchase was the upgrade. And like everyone said, it is now only a one year license. So I emailed them to cancel the Gold and they answered right away. I had to send a screen shot showing I had deleted it. Yes, they gave me a refund. However after spending days and hours looking for another email program that has the ease of the contacts, setting up groups, folders and ability to sort columns, I am at a loss. I have one group of contacts that would take me hours just to put in another program. I sent contacts to Gmail and that was horrendous. Some were sorted by first names and others by last. And I would have to set up my groups again. Folders only transferred partially. Windows 10 Mail does not have the ability to make a group of contacts. There was no way to sort columns by name or date. I spent a whole evening looking for programs that were as easy to use and found that setting everything up again (10 years worth) would take forever. Also by deleting IncrediMail, I would be deleting Gmails as the accounts are linked. So I am just purchasing the upgrade which gets rid of the ads. I hardly ever use the graphics. I figured $25 a year is worth my sanity. No company can exist with giving something free for a lifetime. Probably why they sold it. With a new license, I assume I will get support. I also have Sane Box which costs $99 a year which sorts my incoming mail into folders that I made, so I can just look at those folders rather than sorting a whole bunch of mail every time I open my inbox. It also sends unwanted mail to the "Black Hole" never to be seen again. To me, time is money. I will keep an email program that I know and love. As someone once said, "Would you rather be right or happy?"