James B.

I have been a long time user of Incredimail. In fact, I purchased the "lifetime" licenses for both the program and the gold gallery. I've lost my licenses before and all I had to do was contact support and I had them back. Well, it happened again when my computer went down for the count and I had to purchase a new one. I contacted their "support" people and they acted like I was from another planet. Over and over I told them it was a new computer and I could not recover my licenses, but they kept sending email after email telling me to open a file that is nonexistent. I finally ended up purchasing the program again only to find out that neither the program or the gold gallery is for life and they now expect you to purchase the program every year. Please do not support this new company. They are not reputable and have ruined a great program experience.