For twenty years Incredimail worked well and was lots of fun. Now it won't download emails and their VIP support is pretty useless. I have spent untold hours over the past two to three months with support persons A and M. I have done everything they suggested. Nothing fixes the problem. I re-installed Microsoft Outlook. The Microsoft technician took control of my computer and set it up. Now I can download all my emails with no problem. And, I don't have to keep spending money over and over with Outlook, as I have with Incredimail. I can't give Incredimail a half star out of five, so I had to over-rate them with one star.