From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Amazing customer service but the quality of the videos isn't very good. Unable to see much besides a figure the sound is not as bad though.
Good product, easy to do. Reasonable price for priceless memories!
They advertise that it's $15 for 1 tape but actually it was a total of $60.
Fast efficient and easy. The sale was a big factor as well. Other sites not as fast!
After multiple attempts, the VHS tape was successfully digitized. However, the content was not provided in a single consolidated format, but rather in three separate digital copies. Despite repeated requests for consolidation into a single copy, the provider informed us that they could only provide two separate digital formats.
Hi Stacy, Thank you for taking the time to leave a review. When we do the digital conversion our team does seperate the videos into scenes. They use location changes, time stamps and camera stops/starts to create these scenes. We can remove the scenes in order to have one continuous video when customers prefer. I see we were unable to do that for you, due to the damaged ribbon inside the tape we received. We appreciate your understanding, as this is very rare.
I'm very pleased with The conversion of my old movies and videos. Everything was organized, efficient and received faster than expected. Thank you I would recommend your company to anybody.
Good quality and fast. Grateful to have our family memories last!
Quick and high quality conversion…. ………………………………………zzz
It seems strange to me that it cost the same to have a CD with five photos on it as a CD or DVD full of 4 or 5 videos. It is also really interesting that the charge for everything is DOUBLE if you don't have a coupon or happen to call them and complain how expensive it it,(as you have to pay before they do any work on your order) THEN they say, oh, we will give you the discounted rate, which is 50% cheaper. Scam. Just offer good prices and don't play games with us exhausted consumers!
Hi Kathy, Thank you for your feedback. We do have all of our pricing with the 50% off promotional code on our website. That code, or any other you may have received via email or text, can be entered at checkout for the discounted pricing. This is how all of your previous orders were processed, you just added the promotional code and received the discounted rate. We appreciate our customers and want to ensure they have the best experience possible. We will always add the promotional code for customers, if they have not, when they contact us as that is the rate we advertise. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
I thought the quality of the photos would turn out better. Otherwise your service was seamless.
Before iMemories I selected another company based on the expected product delivery time. Paid the initial fee, never recieved communication how to send the videos. Imemories has an easy process, efficiency, and I received the videos sooner than expected
The job that y'all did was great and now I can look at my memories.
All aspects of the process seemed to work, except for the original receipt of multi-video sections for some of my films which were submitted as single unit VHS or spliced Super 8's. I did not expect that, and I'm still not sure why that was done. Staff was responsive and I was then given single video files to replace the others. There is also one VHS that was not done because I was told it was a televised tape. That was not so. I am still waiting for a review of that decision, and no originals have been returned. The VHS was taped at a public dinner meeting of International Cops for Christ, and I was one of the Christian singers at that affair. I was given a copy of the VHS, and it was not televised. It does have special meaning to me since the song I sang ministered directly to the guest speaker. If it will not be digitized, I expect to be called, and that a credit for that charged VHS is being made to my credit card! Still no word after weeks of waiting.
You get exactly what is advertised. If you have anything slightly outside of what is listed, they won't do it. The videos are on line, and to keep it that way you'll need a subscription at additional cost. You can download everything, however and store the videos yourself. That is a fairly easy process. Editing for me is a bit more challenging than I thought it would be and the files are not as broken into individual events as I thought they would be. Overall a solid service.
Hi Marla, Thank you for taking the time to comment! IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology. We can not however develop camera film. Once developed we can certainly process the photos or negatives for you!
All was scanned and it's great to have access to them digitally
I was worried at first that converting my 20 + tapes would be a hassle, but in the end it was so easy and convenient. Would definitely use iMemories again
Every thing done very smoothly from start to finish. Easy to use.
We have shared our family videos with our grown children. Videos of weddings, births, birthdays and everything in-between! So much fun, and laughter! The whole process is easy from start to finish! Well worth the money!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Akshat, Thanks for your feedback. The digtal conversion price is $14.99 per videotape when you enter the promotional code that was incuded inside the SafeShip Kit at checkout. When you made payment you did not add the promotional code. We can certainly refund the difference for you. You will see that refund back to the credit card used for payment in 3-5 business days. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.