business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
California
1 review
0 helpful votes
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Digital account
August 15, 2024

Good results of digital memories. Kept account for a while until I got them into a hard drive at home.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Janina, Your comment means a lot to us! Thank you!

Pennsylvania
1 review
0 helpful votes
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Worth it
August 15, 2024

This was a project I have been meaning to do for over a decade. I went to multiple CVS stores who claimed they could convert these into photographs and was turned away from all of them. This was super easy and clear, Al though I do wish there was a cost range or estimate prior to mailing everything in.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Emily, Thank you for the great review! We do have all of our pricing on our website and in the Starter Guide that's included inside the SafeShip Kit. We want to ensure our customers have the best experience possible when trusting us with their cherished family memories!

California
1 review
0 helpful votes
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Thank you
August 15, 2024

My experience was very touching the customer service was like a therapist very understanding and kind and helpful we need more people like her on this planet

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Pawanjit, Your sharing this means a lot to us! Knowing our representative made a positive impact on your experience with us is truly rewarding!

Colorado
1 review
0 helpful votes
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Very easy. Great Job!
August 15, 2024

Overall, this process was very simple and easy to execute. Everything was completed within the timeframe and all materials were returned to me.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Paul, Thanks for the amazing review!

Pennsylvania
1 review
0 helpful votes
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Overall it was a good experience using iMemories the first time.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Larry, Thank you for taking the time to comment! This is what we hope to hear!

Missouri
1 review
0 helpful votes
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I would use IMemories again!
August 15, 2024

I have been happy with IMemories. Good customer service. Videos were done much better than another company I had used in the past.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Pam, We're thrilled to hear you had a positive experience! Thanks for the wonderful review!

Tennessee
1 review
0 helpful votes
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Good to go.
August 15, 2024

Very satisfied with the results although expensive. Video quality is good for 60 plus year old film.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi John, We appreciate your comment!

Florida
1 review
0 helpful votes
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Memories are Priceless Gems of time
August 15, 2024

Seamless experience, wait time was very reasonable and well worth it, and 50% off sealed the Deal, great experience

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Frank, Thank you for trusting us with such precious memories, we appreciate your kind words!

Pennsylvania
1 review
0 helpful votes
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All my memories were converted to digital and I can view them online.

Worth every dollar!

Thanks
Charles

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Charles, Thanks for the comment! Your support means everything!

Maryland
1 review
0 helpful votes
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Fantastic
August 15, 2024

Great product and very rapid turnaround time. The ability to send links to family and friends is very convenient and very enjoyable. Thx.

Date of experience: August 15, 2024
Stacey S. — iMemories Rep
over a year old

Hi Ron, Thank you for taking the time to leave a terrific review!

New Jersey
2 reviews
0 helpful votes
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Not sure how to share
August 14, 2024

I'm confused as to how this works? Sharing, maintaining the digital copy...

Date of experience: August 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Linda, Thanks for your feedback! We can certainly assist you with sharing and saving your memories! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Wisconsin
1 review
0 helpful votes
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The videos that were transferred were great and fun to watch. I only wish I had sent in some sooner before the damage was done to those that were too moldy to transfer.

Date of experience: August 14, 2024
Stacey S. — iMemories Rep
over a year old

Hi Christine, We so appreciate the support! A heartfelt thanks to you!

California
1 review
0 helpful votes
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Good, but expensive
August 14, 2024

Good communication, good quality. Even with a sale price, my order was still over $400. Worth it I guess

Date of experience: August 14, 2024
California
2 reviews
0 helpful votes
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Good First Impression
August 14, 2024

I had two VHS tapes converted to digital to try out the process and it was a very positive experience.
The account was easy to set up, the communication from the iMemories team let me know when my materials were received and within a week, the tapes appeared in digital format in my iMemories account. My original materials were returned to me soon after. I downloaded the app to my TV as well, so now I can watch my 10 year old self be silly on television. I will definitely use this company again.

Date of experience: August 14, 2024
South Dakota
1 review
0 helpful votes
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Excellent service
August 14, 2024

Would recommend the service to anyone. Very very good. Thank you!

Date of experience: August 14, 2024
Georgia
1 review
0 helpful votes
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Treasured Moments
August 14, 2024

Really needed these memories on digital media. Thank you IMemories.

Date of experience: August 14, 2024
California
2 reviews
0 helpful votes
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Long Lost Happy Family Memories!
August 14, 2024

Our parents were the gatekeepers of family photos and videos that had been taken over the course of their lives, their parents' lives, and now my brothers and my life. Total quantity was about 20,000 videos and photos! Had we not decided to take the dozens of boxes to iMemories, many of these precious memories would have simply been lost forever. IMemories did the impossible - they sifted through 75 years of dozens of boxes and digitized our family's amazing history. Memories that could have been completely lost, we now have for ourselves and our children. We can't thank iMemories enough - great communication throughout and we couldn't be happier with their work product. Highly recommend!

Date of experience: August 14, 2024
North Carolina
1 review
0 helpful votes
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Converted movies
August 14, 2024

Excellent and quick turnaround
Received my films back quickly

Date of experience: August 14, 2024
Arizona
1 review
0 helpful votes
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Loved seeing my memories!
August 14, 2024

The process was quick and I was able to easily share my memories. I ordered the Zip drive after discovering your memories are only viewable on the site for a limited amount of time (about 4-5 weeks, I believe) unless you sign up for a monthly fee, which I did not want to do. I received my Zip drive quickly.

Date of experience: August 14, 2024
California
1 review
0 helpful votes
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Easy process, glad to be able to pass on family memories to my sister in law

Date of experience: August 14, 2024