iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Good results of digital memories. Kept account for a while until I got them into a hard drive at home.
This was a project I have been meaning to do for over a decade. I went to multiple CVS stores who claimed they could convert these into photographs and was turned away from all of them. This was super easy and clear, Al though I do wish there was a cost range or estimate prior to mailing everything in.
Hi Emily, Thank you for the great review! We do have all of our pricing on our website and in the Starter Guide that's included inside the SafeShip Kit. We want to ensure our customers have the best experience possible when trusting us with their cherished family memories!
My experience was very touching the customer service was like a therapist very understanding and kind and helpful we need more people like her on this planet
Hi Pawanjit, Your sharing this means a lot to us! Knowing our representative made a positive impact on your experience with us is truly rewarding!
Overall, this process was very simple and easy to execute. Everything was completed within the timeframe and all materials were returned to me.
Hi Paul, Thanks for the amazing review!
Overall it was a good experience using iMemories the first time.
Hi Larry, Thank you for taking the time to comment! This is what we hope to hear!
I have been happy with IMemories. Good customer service. Videos were done much better than another company I had used in the past.
Hi Pam, We're thrilled to hear you had a positive experience! Thanks for the wonderful review!
Very satisfied with the results although expensive. Video quality is good for 60 plus year old film.
Hi John, We appreciate your comment!
Seamless experience, wait time was very reasonable and well worth it, and 50% off sealed the Deal, great experience
Hi Frank, Thank you for trusting us with such precious memories, we appreciate your kind words!
All my memories were converted to digital and I can view them online.
Worth every dollar!
Thanks
Charles
Hi Charles, Thanks for the comment! Your support means everything!
Great product and very rapid turnaround time. The ability to send links to family and friends is very convenient and very enjoyable. Thx.
Hi Ron, Thank you for taking the time to leave a terrific review!
I'm confused as to how this works? Sharing, maintaining the digital copy...
Hi Linda, Thanks for your feedback! We can certainly assist you with sharing and saving your memories! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
The videos that were transferred were great and fun to watch. I only wish I had sent in some sooner before the damage was done to those that were too moldy to transfer.
Hi Christine, We so appreciate the support! A heartfelt thanks to you!
Good communication, good quality. Even with a sale price, my order was still over $400. Worth it I guess
I had two VHS tapes converted to digital to try out the process and it was a very positive experience.
The account was easy to set up, the communication from the iMemories team let me know when my materials were received and within a week, the tapes appeared in digital format in my iMemories account. My original materials were returned to me soon after. I downloaded the app to my TV as well, so now I can watch my 10 year old self be silly on television. I will definitely use this company again.
Would recommend the service to anyone. Very very good. Thank you!
Really needed these memories on digital media. Thank you IMemories.
Our parents were the gatekeepers of family photos and videos that had been taken over the course of their lives, their parents' lives, and now my brothers and my life. Total quantity was about 20,000 videos and photos! Had we not decided to take the dozens of boxes to iMemories, many of these precious memories would have simply been lost forever. IMemories did the impossible - they sifted through 75 years of dozens of boxes and digitized our family's amazing history. Memories that could have been completely lost, we now have for ourselves and our children. We can't thank iMemories enough - great communication throughout and we couldn't be happier with their work product. Highly recommend!
Excellent and quick turnaround
Received my films back quickly
The process was quick and I was able to easily share my memories. I ordered the Zip drive after discovering your memories are only viewable on the site for a limited amount of time (about 4-5 weeks, I believe) unless you sign up for a monthly fee, which I did not want to do. I received my Zip drive quickly.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.
Hi Janina, Your comment means a lot to us! Thank you!