From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I stumbled upon imemories in searching for a method of transferring old VHS tapes to a digital format. Their website offered an easy explanation of how to send my tapes to them (with my own shipping bos OR with theirs). I sent my tapes in and had a notification when the tapes arrived and notification within 2 weeks that my digital images were available for viewing. Imemories also offers several methods for downloading or maintaining the files on the icloud for a reasonable price. I now have quick access and viewing of my most cherished memories and have the ability to share them as well. Great job, Imemories!
So thankful to have all my precious videos of my three children preserved so our whole family can enjoy them together forever. The process was easy and well-priced. Thank you!
Thanks for the 5 star review and trusting us with your memories.
I hadn't ever seen my son's videos. I used this service and after 20 years got to watch them!
(End of review)
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
Awesome! Very easy to use and not as much $ as I had expected
We appreciate you taking the time to submit your review. We are so glad you are enjoying the process and trusting us with your memories.
I had 17 Super 8 movie reels that had belonged to my grandparents and had been lost in my parent's attic for over 20 years. My step-mom found them right before my birthday and I was very excited to see these films. I found iMemories through an Instagram ad and decided to send them off for digitizing. Easy process from start to finish. They sent me a box to send them in with a pre-paid label. Two weeks later, all my memories were online except for one. One of the reels had been marked years ago by my grandfather as 'needs service.' It took a few extra days but iMemories was able to get that reel working and posted online. Great stuff. Christmas 1974. I had never seen that movie before and my family loved it. Oh! Have to mention price! Very happy with the pricing, very reasonable given the speed and convenience. Thanks iMemories!
Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.
VHS tapes were old and any revival was appreciated although blurry/ choppy to view.
Costs aren't clear when ordering. You pay $12.99 per tape digitalized regardless of results, then are asked to Pay $6.99 a month to keep digitalized or more $$ for other options.
Hi Jane, It's not required to subscribe to keep your media. You can download the videos to your computer to keep them. The download is included in the conversion price. The subscription is only required if you would like us to store your media long term. The cost is 5.99 a month or 49.99 for a year. Please call us here with any questions you have or if you need help.
Service to complete the order was fast and it was fun to have a few new videos every day pop up to watch and share with my family. Quality was a little under what I expected as they do advertise they "fix" things... volume was very low on one video and there was choppiness of the film in a couple others.
We appreciate you taking the time to submit your review. We are always trying to obtain the best possible capture, it will depend on the condition of the tape, degradation, etc. Please let us know if you have any questions. Feel free to reach out to us on the tapes with issues. I see we ran some of your tapes several times trying to get the best capture but we can always double check for you. 1-800-845-7986
I'm so glad I entrusted iMemories with my precious home VHS videos! They delivered exactly as promised and now the family has digital memories to cherish for a lifetime!
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
The concierge service was unexpected. I purchased both an imemory and a legacy box. While I liked the barcoding stickers that I placed on my items from legacy, it was the personal concierge point of contact with iMemories that made a bigger difference. I always had someone dedicated to my videos that I could email. I had zero difficulty with imemory and will finish my set with them.
Thanks for the 5 star review and trusting us with your memories. Our Concierge Team is here to assist you during the entire process along with our other Customer Relations Team. We appreciate you kind words. Please don't hesitate to call with questions. 1-800-845-7986
I sent over 100 family photos and my wedding VHS video of 25 years to be digitalized. The photos were all good and I'll do more. I think the cost was appropriate. The video for the most part was ok but quality not so good in parts. This is what I would expect of a 25 year old video on VHS. It was good to have memories of our day and of family and friends no longer with us.
Thanks for reviewing our site. We are so glad we could help you preserve your memories.
Having all of my family pictures, videos and home movies on digital format is a wonderful way to share the family pictures.
I just insert the flash drive that holds over 30 years of family movies on a little device.As of this writing I have not received it, but I have been extremely satisfied with being able to view it online.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
I had an old video tape digitized and I was unhappy with the sound on the finished product so iMemories paid for me to send it back in and they fixed the problem with no extra cost. I am very satisfied and highly recommend their service.
My videos were digitized in a timely manner about That I thought imemories would separate the videos. The titles are all written on the outside of the cassette and it is very easy to tell when one video ends and another begins.
We appreciate you taking the time to submit your review. By choosing the Online Plus option you can edit your videos. Our editors try to separate your videos when there is a scene change. Please call us if you would like us to to over the editing features and other options for you. 1-800-845-7986
Love the iMemories. Love that I can share these clips with my family members. Great that the videos are stored safely and easily accessible. What an amazing company.
Great experience from start to finish and loving the end product. Getting to see clips of our lives that I had forgotten I actually had on video.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
Finally I got all my vhs videos in digital so I can share them to my friends and family.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
Some tape was not transferred properly. It was later re-done.
We appreciate you taking the time to submit your review. We are always trying to obtain the best possible capture. So glad we could correct the issue. Feel free to call us with any questions you might have. 1-800-845-7986
After 30 years of sitting in my cabinet I decided to convert my 8 mm videos. IMemories were highly rated so I went with them. What a joy to see the results.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
Total joy to go back in time to see where we started and where we are now. How time flew by and how important it is to capture and cherish beautiful moments.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the great review. We appreciate your kind words. We are so glad we could help you preserve your memories.