From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very friendly and helpful staff. I felt confident that my pictures were safe.
Shauna answered my many questions and had my pictures done and returned in less than a month. I have recommended memories to many people
Great having these videos digitized. Will be sending a couple more tapes in. Only problem I noticed was on a VHS conversion, where the original music started, then disappeared after the tracking seemed to get off. You had already sent the original back to me, so I may resend it to have you look at it. One other 16mm tape had a similar problem. Otherwise great and a joy to see them again after so many years.
Thanks for taking the time to review our site. Feel free to call us with any questions you might have. 1-800-845-7986
My videos were cut into two or three segments, many times in the middle of a song my friend was singing or in the middle of a sentence in the middle of a story! I had the same issue the first time I used this service for digitizing, many videos had to be re-done, but they re-did the recordings until I was satisfied. This time, my tapes were returned immediately before I had a chance to review them for mistakes like this. I complained that I wished they didn't have to be divided into separate clips at all. I was told that if requested, they would save as a single chapter. They're very helpful when presented with issues.
Overall experience was great. Very simply and easy process
We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.
I thought the package that I purchased included thumb drives. Sad that it is an additional cost. I have enjoyed being able to watch them.
We appreciate you taking the time to submit your review and apologize for any confusion. You don't have to purchase a drive, you can always download your videos for no additional cost. Please call us with any questions you might have and we can walk you through the download process. 1-800-845-7986
The instructions for what is available after the 30day trial are confusing. Will I loose all my videos after the trial period even if I download them? Clearer information would be much appreciated.
Otherwise, I was really pleased with the way the films turned out since they were so old.
Thanks for taking the time to review our site and appreciate your feedback. After the 30 days you will loose access to your account. If you would like to access and use the website and mobile app you can subscribe and keep your account open. If you download they will be on your system and completely separate from iMemories. Feel free to call us with any questions you might have. 1-800-845-7986
I bought their prepaid shipping box to send my VHS tapes out for digitizing. Three out of the four tapes I sent could not be converted (they said due to mold but I've since researched other companies that claim to be able to overcome this). Then they charged me again for shipping the things they couldn't convert back to me. The one VHS that was converted was easy to download from their site, so this could be a good option for you - just make sure you factor in all the shipping costs.
Thanks for reviewing our site. Unfortunately costs in shipping have gone up and we have to charge for shipping back to you. The charges show in your cart before you make payment. So glad you found someone to transfer your tapes with mold. Please call us if you have any questions.
The quality is great so is the turnaround time! I'm going to send my collection of old slides next. It so much fun to just click on the app and immediately pull up memories
Received my DVD and All is well.
Thank you for your service.
Tay
Thanks for the 5 star review and trusting us with your memories.
Look forward to sending more tapes for conversion. So fun sharing with family and friends! Would definitely recommend!
So great to see the memories of my four children growing up! They love seeing the old videos also! I've been wanting to do this for a while and you made it so easy!
I don't understand what and how I'm supposed to edit my videos. Plus I haven't had time to fool with it and I cannot get any help from my family. Other than that everything has been great.
We appreciate you taking the time to submit your review. Please give us a call here and we can walk you through the editing process. 1-800-845-7986
Working with iMemories has been worth every penny. They have been quick, easy and very helpful converting family memories for the future. The best gift I will be able to give my family in a long time.
Chris gave me the best customer service ever! He was patient (I am post retirement' age), knowledgeable, professional, polite, everything you would want or need from someone who represents your company. I hope he is promoted, pay raise, bonus, something that shows your appreciation and his value to your company. Because of Chris, I would recommend your company to everyone; he is a direct contributor to your company's success! Please make this personal and see that Chris is acknowledged. Have a Blessed Christmas season!
Thanks for the 5 star review! We are so glad you are enjoying the iMemories experience. So glad Christopher made a difference. Feel free to call us with any questions you might have. 1-800-845-7986
Received our order and downloaded our videos. Looks great
We appreciate you taking the time to submit your review. We are so glad you're enjoying your memories.
Received my digital movies in a timely manner so was able to share with family by Thanksgiving. They were all thrilled.
So grateful for this service. My videos were doung no good stacked in my cupboard. So easy to watch and share now. Eventually all of my videos will be converted. Thank you imemories!
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
58 year old film brought back to life. Excellent quality. Brought alot of joy to our family. Thank you.
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the 5 Star review. We are so glad we could help you preserve your memories.